SUMMARY

• 9+ years of experience as a Business Analyst in Business Analysis, Requirements Gathering, Requirement Analysis, Gap Analysis, Data Quality Analysis, Technical Documentation, Reporting Analysis and Software Validation.
• Extensive experience in Life and Health, Property and Casualty Insurance and Investment business.
• Hands on experience in project management; including project scope, design, testing, implementation, rollout and customer (technical) support.
• Expert in Business Process Engineering, adept at documenting procedures, project documentation, functional requirements, and test script to meet technical/business specifications.
• In-depth knowledge of data modeling and mapping; and design using UML, Rational Rose, and Visio.
• Familiar with current industry standards, such as SOX, ISO, Six Sigma (Green belt), SEI CMM and Capability Maturity Model (CMM).
• Adept at reducing development costs and providing traceability of projects.
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.

TECHNICAL SKILLS
Skills: COBOL, JCL,VSAM EASYTRIEVE,CICS,IBM Utilities,EDI,CULPRIT,File- Aid,Changeman,Endeavor,ISPF, Expediter,SQL, SVN, VSS
Tools: Clear Quest, Test Director, Quality Center, Rational Requisite Pro,Visio,GENTRAN
on UNIX
Database: IBM/DB2, Oracle
Operating System: MVS/ ESA, MS-DOS, WINDOWS95/98 Windows NT 4.0, Windows-XP,MS Office
Suite, AIX/Linux/UNIX, Windows Vista/XP
Certifications: General Insurance certified, Six Sigma green belt

EXPERIENCE SUMMARY
Confidential, Canada Mar’10 – Aug’10
Sr. Business Analyst
Domain - Insurance

• Understand gathered business requirements, supporting transaction processing, conducted requirements analysis using a Use Case driven approach and produced detailed use cases for all the interfaces.
• Functioned as a primary bridge between the business, operations, and the technical areas throughout the project cycle.
• Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements, Translated Business requirements to functional and technical language with the help of Use cases.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• As per client requirements added Credit card C processing as new payment method in the Billing module. Created flow for CC processing on the same line of EFT, created standard Test cases and tested the same, which was then shared with other billing tracks.
• Gave Demo to Client showing gap development details, Work closely with onshore team for creating stable environment for client training.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements, Developed use case with UML for new product functionality.
• Updated SOPs, Updated System Change Request (SCR) documents for all change request identified, Traced test cases and functional specifications.
• Validated technical designs created by IT developers against functional specifications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT) using Clear Quest.

Confidential, PA Dec ‘08 – Feb ‘10
Sr. Business Analyst
Domain - Insurance

• Understand gaps identified by the Business analysts in the product & the customer requirements
• Updated System Change Request (SCR) document, Traced test cases and functional specification
• Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements, Translated Business requirements to functional and technical language with the help of Use cases.
• Involved in preparing a simple and detailed User manual for the application, for an intended user using Visio, Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Develops functional specifications and system design specifications for client engagements.
• Assists in enforcement of project deadlines and schedules, Manages resources in accordance with project schedule.
• Consistently delivers high-quality services to our clients, Update FRS, User Manual and Online Help.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations prepared business process models, defined milestone deliverables, and established critical success factors.
• Develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams with various aids.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Communicates and applies project standards, consistently delivers high-quality services to our clients.

Confidential, MA Jun’08 – Nov’08
BA / Lead Technical Analyst
Domain – Investments

• Understand requirement and implementing the same.
• Interaction with Client for open issues and clarification
• Work closely with Interface teams.
• Help Testing team to understand functional and technical details of Mainframe Processing.
• Preparing Mainframe Technical Specification document.

Confidential, WI Apr ‘08 –May’08
Business Analyst / Onsite coordinator
Domain - Financial

• Understand client requirement through daily meetings.
• Asking right questions on right time to right people.
• Keep Client manager updated on daily basis.
• Update Environment document.
• Actively participated in Change management activities and give suggestion to improve process whenever needed.
• Coordinate with the offshore development team with change in the environment.
• Guide development team regarding usage of the environments.
• Keep the Environment document up to date at any point of time.

Confidential,MA Sep ‘06 – Jan ‘08
BA / Lead Technical Specialist
Domain – Investments

• Analysis and understand business requests.
• Create detailed designed document.
• Coordinate with Client team for open queries.
• Estimation, Planning and scheduling of work.
• Update user document with the changes done in specific modules.
• Support client team for critical issues.

Confidential, GA Aug ’04 – Jul’06
Business Analyst / Lead Technical Specialist
Domain – Annuities and Pensions

• Analysis of business requests.
• First hand coordination with business users to determine project requirements.
• Preparing project plan and schedules, Creating service request documents and task allocation, Programming and review of Offshore deliverable.
• Creating Test Plans, Test Result documents and Unit Testing.
• Coordination for Production deployment, Creating Used test case.
• Developed project documentation.
• Co-ordination with business users and providing business solutions for the Year tax processing and tax form generation for the new lives acquired from the Travelers Life & Annuity, Work closely with Interface teams like Bank for EFT and Checks, Accounting and check printing units.
• Was handling 24x7 Production support for GPAY module of MetLife.
• Actively participate in QA testing, System Integration and End to end Testing, Support User Acceptance Testing.

Confidential,PA Jun’04 – Jul’04
Business Analyst / Onsite Coordinator
Domain – Insurance

• Gather project requirements and study of MVRS system.
• Create project documentation essential for knowledge transition.
• Coordinate between client and offshore team to enable system support from offshore, Develop production support (24X7) guidelines describing mechanism for production call reporting, resolution, escalation etc
• Knowledge transition and Responsibility transition to offshore team, responsibility to establish a strong working relationship with the client.

Confidential, PA Mar ‘03 – May’04
Business Analyst / Onsite Coordinator
Domain – Automobile (P&C) Insurance

• Creating system documentation – the prepared documentation presented a detailed view on the various aspects of the system such as Application Knowledge, Business Aspect, Special Processes, and Production Support.
• Analysis of Change requests.
• First hand coordination with business users to determine project requirements and resolving offshore queries, Delivery of change request as per SLA commitments with respect to First Time Right (FTR), On time delivery (OTD) and other parameters.
• Creating service request documents developing project documentation. Training offshore team members and developing mirror resource.
• Developed and maintained interface between Gentran and Legacy system to create the EDI files and transfer the same to respective lockbox.
• Was handling 24x7 Production support for DMV- ODS module of GE.
• Worked closely with states (AZ, CO, CA, NE, OR etc) department for providing Auto insurance information in EDI format on daily, Weekly, Monthly, Quarterly basis as per requirement from client/State. 811 and 997 EDI formats are used for sending the information and for receiving acknowledgment respectively.

EDUCATIONAL QUALIFICATIONS

• Certified on DMAIC and DMADV methodologies.
• Electronics, Bachelor of Engineering

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