SUMMARY:

• EXPERIENCED LEADER who transforms business problems into business solutions by aligning information technology with organizational goals to realize optimal enterprise - wide efficiency, and a superior user experience.
• TECHNICAL AND FUNCTIONAL PROBLEM SOLVER skilled In requirements gathering, analysis, planning, design, testing, and implementation of web and cloud based applications with a capacity to thrive through transformation and continuous change
• EFFECTIVE COMMUNICATOR adept at partnering with senior leadership and cross-functional teams to support strategic business objectives

EXPERTISE AREA:

• Requirements & Elicitation
• Change Management
• Strong Analytical Skills
• SDLC & Agile Methodologies
• Product Development
• WorkFlow & Gap Analysis
• Business Process Re-Engineering
• Quality Assurance
• Team Building/Leadership
• Strategic and Tactical Planning
• Problem Resolution
• Use Cases/User Stories
• Testing
• Cloud Based Applications
• CRM (Salesforce Microsoft Dynamics, Siebel) )& ERP (SAP,) and Business Value Delivered

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Systems Analyst

Responsibilities:

• Gathered requirements for new system (web based application) with a focus on initial and special enrollments
• Worked with the CRM team in identifying workflows between new system and Microsoft Dynamics CRM to ensure all retiree health insurance data was synched between both applications
• Streamlined and automated business processes for new system which is replacing legacy mainframe system to improve operational efficiencies
• Assumed role as Product Owner for Initial and Special Enrollment functionality
• Worked with internal and external stakeholders in determining all required data elements needed to enroll retiree into Medicare or Standard coverage
• Created User Stories using JIRA and TeamForge (Agile)
• Created design documents for Microsoft Dynamics CRM workflow processes which included swim lanes and flow charts
• Documented and implemented test plans and test cases test cases fueling corrective actions and significant cost savings
• Built and sustained strong relationships with the development team, management, senior leadership and end users to understand needs, requirements, demands, and issues for swift resolution of identified areas for improvement
• Worked with management and senior leaderships in creating dashboards and reports to identify areas for opportunity growth
• Created security and functional matrixes for all users ensuring that each type of user only had access to pertinent information to perform their role
• Established best practices for end users to ensure consistency across newly developed web based application

Confidential

Lead Business Analyst

Responsibilities:

• Gathered requirements and wrote use cases for cloud based health insurance enrollment application to automate underwriting and enrollment processes (Waterfall)
• Collaborated with the development team and end users by conducting system and user acceptance testing
• Helped launch Enrollment application (Bswift) on time
• Worked with management in identifying reports that coud be leveraged too increase group member enrollment
• Created processes and executed the provisioning and deprovisioning of salesforce.com users
• Documented current ansd future state business process diagrams
• Worked with Senior leadership in creating and maintaining health insurance riders that could be referenced by members determining the best health plans for them
• Collaborated with agents and brokers by providing tactical support associated with implementing and supporting sales tools
• Managed open enrollment periods for small and large groups and groups eligible for renewals
• Identified broker pain points, reversed compromised relationships, and won back trust that had been eroded due to previous project setbacks accounting for a 42% increase in user adoption

Confidential, Austin, TX

Senior Business Analyst

Responsibilities:

• Assumed senior charter in requirements gathering and design of a CRM solution, playing an instrumental role in company’s first CRM strategy in alignment with business vision.
• Executed the swift capture and definition of business requirements and functional specifications for order entry, pricing, billing, patient registration and product bundling functionality delivering use cases, rules, and UI wireframes on-time with a 100% client acceptance from inception through sign-off, design, test, and roll-out using time-boxed release cycles.
• Collaborated with senior leadership and sales teams in creating and developing sales solution accounting for 30 million dollars in annual revenue
• Identified and pursued areas of improvement where manual tasks could be automated and lead cross functional teams to support business transformational programs
• Tested new and existing system functionality to ensure accuracy of system configuration with integration, regression and acceptance test plans
• Drafted and executed functional tests for web-based service request application, coordinating resolution of defects to ensure successful user acceptance test (UAT) results
• Collaborated with end users and leadership in introducing new functionality and resolved defects into production environments resulting in a 98% production defect free environment resulting in record-high end-user satisfaction
• Look-and-feel and functions of the mobile applications were more streamlined and more efficiently documented. Sales force had immediate access to all marketing materials and sales data ensuring distribution of new material and data to sales team over the air Integrated mobile and CRM application so sales personnel could updated their CRM data through an app whilst on the move.at any time.
• Developed complete roadmap and delivered a unique 1500-user CRM solution that enabled Confidential to make more strategic business decisions through clearer view of its operations, inventory, and pricing- resulting in 32 million in revenue growth and 30% reduction in operational inefficiencies.
• Collaborated with sales force and senior leadership in developing supply chain solution which achieved a 20% inventory savings while ensuring sales force had all necessary devices at all times to perform patient implants

Confidential, Tampa, FL

Lead Business Analyst

Responsibilities:

• Defined and documented System Requirements for systems upgrades
• Analyzed, designed and documented changes to systems
• Identified, analyzed, and resolved complex system/process issues
• Determined impact of changes and necessary changes to systems
• Developed and produced reports for systems
• Produced and reviewed peers’ Test Plans of changes to the systems
• Peer reviewed colleagues’ work before customer presentation and User Acceptance Testing
• Reported status updates to project management team
• Provided technical assistance and documentation to management, staff, external clients, and various stakeholders.