SUMMARY:

• Results - oriented IT professional with over 6 years of Healthcare domain experience in Systems Analysis/Business Analysis and the overall Software Development Life Cycle - Design, Development, Testing, and Implementation of Business Systems. Expertise in various SDLC methodologies, including Waterfall, Agile, Scrum and RUP.
• Extensive knowledge in HIX (Health Insurance Exchange), EMR (Electronic Medical Record) and EHR (Electronic Health Record)
• Strong experience of documenting RFP/ RFI documents to define business cases.
• Extensive experience with Utilization Management and Case Management.
• Strong experience in Requirements elicitation techniques - conducting user interviews, document analysis, JAD sessions, and managing the documentation of requirements.
• Highly proficient in documenting Business Requirement Document, Functional Requirement Specifications and System Requirement Specifications.

PROFESSIONAL EXPERIENCE:

Confidential, King of Prussia, PA

Business Analyst/ Project Manager

Responsibilities:

• Managed project schedule, budget, tasks and resources using CA PPM
• Provided detail documentation of Business Requirements that allow the end business user to confidently sign off on a project prior to the start of development.
• Translated business/data requirements into functional specifications for both the development team and the QA team.
• Responsible for maintaining of issue logs, meeting notes and other activities as needed.
• Created Mock up screens, training materials for end users.
• Define project scope, objectives, staffing, resources and deliverable.
• Plan and schedule project timelines and milestones, track project deliverable.
• Implement and Manage project changes and interventions and develop and present reports on project progress.
• Maintain communication with project stakeholders and manger expectations and evaluate projects and assess results.
• Maintained and managed requirement documents on Sharepoint
• Planned and conducted UAT testing and worked with the business users for UAT test execution and User Training sessions along with developing the user training manuals.
• Conducted the user training sessions with the business and obtained sign offs for meeting the target release dates and actively participated in pre deployment and production testing.

Environment: MS Office Suite, MS Visio,, SQL, CA PPM, UML, Salesforce, MS Sharepoint

Confidential, West Trenton, NJ

Business Analyst/Scrum Master

Responsibilities:

• Documented the needs of stakeholders into Functional/ Technical requirements backed with experience and education
• Acted as a primary liaison between business group and technology team throughout the Project Life Cycle.
• As Scrum Master actively involved in grooming and sizing of Product backlogs and facilitated Scrum Meetings
• Extensively involved with process modeling, flow charts, sequence & activity diagrams, developing Business Process Work Flows, and Functional diagrams and use cases using UML and Visio
• Managed requirement documents on Sharepoint.
• Developed Project Plans and KPIs to track the timelines and efficiency of the process
• Actively involved in front end application testing to develop and review test plans, test scenarios, test cases and test data sets.
• Designed the UAT test plans, schedules and handled the entire responsibility for UAT testing, Defect resolutions and issue resolutions including the implementation of issue escalation procedures.
• Acquired hands on experience in software testing with solid sills in developing Test approach, Test plans and scripts, Test cases and Defect Status Reports.
• Planned and conducted UAT testing, test plans, test conditions, test cases and worked with the business users for UAT test execution and User Training sessions along with developing the user training manuals.
• Executed end to end business level testing and directed the testing team for carrying out various positive and negative test scenarios and full- scale production parallel testing.
• Developed and maintained the tet scripts with the necessary screenshots for reporting purpose.
• Conducted the user training sessions with the business and obtained sign offs for meeting the target release dates and actively participated in pre deployment and production testing
• Developed and Implemented Requirements Traceability Metrics, test case mapping to requirements, Project Status reports, Issue/ defect matrices.
• Effectively interacted with developers and users for change requests, performed Gap Analysis and impact analysis for issue resolutions/ escalations.

Environment: MS Office Suite, MS Visio, Agile - Scrum, SQL, Quality Center, UML, MS Sharepoint

Confidential, Bryn Mawr, PA

Business Analyst/Quality Analyst

Responsibilities:

• Facilitated group discussions to elicit requirements in Joint Application Design (JAD) sessions by communicating with internal users and stakeholders, documented scope definition, functional specifications, User Interface prototypes of the EHR model
• Involved in documenting RFP document which involved the Scope, Objective, Milestones for EHR implementation.
• Performed GAP Analysis between existing and To-Be Business Process Models to understand the additional functionalities required meeting EHR standards
• Engaged in analyzing requirements, identifying various individual logical components, expressing the system design through UML diagrams.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the project.
• Prepared functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures for developing use cases, use case diagrams, and other supporting documentation.
• Analyzed plan requirements and then contributed further defining the plan requirements with their Project Manager. Observed the compliance of the requirements with federal and state government regulations Medicaid, Medicare, and accreditation body requirements.
• Worked effectively with physicians, nurses, and engineers to solve problems related to EMR, EPM, and ICS to make software more user-friendly to staff and doctor
• Provided status report to Project Manager and assisted with monitoring the timely completion of scheduled tasks and escalating risks across the project lifecycle.
• Participated in the bug review meetings, Updated requirement document as per business user feedback and change in functionality of the application.
• Actively participated in status report meetings & interacted with developers to discuss technical issues.
• Designed, test, and customized EMR templates, documents and crystal reports.
• Developed and executed SQL queries on claim records to validate reporting
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for the team and documenting the causes, analysis and final resolution to the issues/errors.
• Facilitated UAT for user community acceptance
• Assisted client in developing content and training materials; recommended enhancements and identified new business requirements ensuring appropriate documentation

Environment: RUP, MS Office Suite, Rational Rose, MS Project, SharePoint, UML.

Confidential, Philadelphia, PA

Jr. Business Analyst/Quality Analyst

Responsibilities:

• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives
• Worked on following applications Enterprise Architect, Toad, Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)
• Provided suggestions and ideas more from a strategic and long term perspective.
• Created Requirements Specification Document that translated business requirements into Technical specification including business and validation logic for ease of understanding to the development team.
• Effectively used Information Architecture to analyze and design data stored for the benefit coding and their attributes
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Performed validation to ensure the FDA 21 CFR Part 11 compliances
• Reviewed test scripts and made sure that the Test scripts covered all scenarios of the requirements.
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Prepared Use Cases, Activity Diagrams, Sequence Diagrams, and Class Diagrams according to the UML methodology.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using Test Director and interacted with developers for Debugging.
• Reviewed the Defects entered by the QA team and prioritized the defects and assigned them to the development team
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Interacted with the users and logged any defects, enhancements from the UAT.
• Worked with the Training Group to build training materials as well provided any suggestions/ tool tips to assist in User Training

Environment: Rational Enterprise Suite (Rose, Requisite Pro, RUP,, MS Visio, MS Project, MS Office.