We provide IT Staff Augmentation Services!

Sr. Salesforce Developer/business Analyst Resume

SUMMARY:

  • 8 Years of progressive Business Systems Analysis, IT Product Management and Project Coordination experience in the Salesforce.comCRM realm. Experience in working with large scale clients to map out their existing business processes, capture requirements, propose solutions, managing implementation and providing post deployment support.
  • Experienced in Scoping, Gap Analysis, Testing and Implementation, deployment and continuous service improvement.Hands on with solutioning and running Salesforce.com implementation projects in organizational functions such as Sales, Support, Partner programs, Marketing, Contract and inventory management.
  • Strong business analysis experience built on practicing JAD Sessions and conducting User Interviews and preparing functional documents like User Stories, Use Cases, Software Requirements Specifications (SRS), Configuration Specification documents and production support plans.
  • Adept at creating custom SFDC objects for Sales and Service Clouds and integrating source systems with SFDC via middleware applications such as Informatica. Comprehensive understanding of configuringbusiness processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, and Forecastingin SFDC.
  • Hands on with Configuring large scale SFDC Orgs. With multiple Sandboxes, Defining sharing model, Role Hierarchies, Single Sign On, Custom Objects, Junction Objects, Profiles, Record types, page layouts, search layouts, Custom fields, Formula fields, Picklists, Workflows and approval processes, escalation rules, CTI Integration, Email to Case, Web to Lead, Opportunity products, Related lists, Visual Force Pages, Apex Classes, Validation Rules, Data loader, Workbench, Salesforce 1 Mobile, Lightning Controls etc.
  • Experienced in AppExchange products including, Conga, CaseFlags, Big Machines CPQ, Tableau
  • Familiar with report and dashboard creation & scheduling. Creating formula fields and displaying data.Adept in data migration from ACT, Excel, MS outlook and legacy systems using Workbench, Data loader. Fluent in SQL and SOQL queries.
  • Administration Experience of multitenant orgs with 700 active users and 600K transactions daily.
  • Excellent communication and interpersonal skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS:

  • Salesforce.com
  • Sales Cloud
  • Salesforce.com
  • Service Cloud,
  • Workbench SOQL,
  • MS SQL Server 2010
  • Apex, MS Project
  • Sharepoint
  • SSAS
  • SAP BW
  • Excel
  • Crystal Reports
  • Visio

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer/Business Analyst

Responsibilities:

  • Configuring, developing and managing Salesforce.com Org. Including Single Sign On, Security Model, Role Hierarchy, sharing model, Custom objects, Record types and page layouts. Mobile, Visual force pages, Apex classes, Web to lead, Email to Case etc.
  • Working with SME’s for User story, Use case preparation, configuration of functionality, Coordination with development teams in case of high complexity asks, User Acceptance testing, deployment and training.
  • Functional Requirement Specification Documents, Production support plan and configuration specification documents.Data Mapping between Source systems and CRM. Managing security certificates.
  • Running internal projects in the capacity of Project manager for new applications or functionality. Completing all project documentation (Scope to Phase - gate) as well as managing resources and timelines. Completed projects include Sales Rep Cross Communicator App using Salesforce 1 mobile platform, Stryker ProCare Sales cloud using opportunity, web to lead and communities’ functionality.
  • Release management of all periodic Salesforce.com releases as well as patches and enhancements. Managing all change activity including configuration, development, deployment as well coordinating and seeking approvals from IT change control board.
  • Working with cross functional business groups such as Sales, Marketing, Customer Service, field services, production and inventory management. Working with Internal IT team in Middleware, MS Exchange.
  • Ongoing Support and operations of all SFDC implementations. Troubleshooting and problem resolution, Adding SFDC Desktop add-Ins and mobile apps to the company SCCM and Airwatch platforms. Tracking licensing and object-Record type usage inventory.
  • Contributing to the CRM roadmap by analyzing various implementations in the SFDC Org by providing solutions directly or contributing to assigned piece.

Confidential

Business Analyst

Responsibilities:

  • Gathered requirement Coordinated with SME’s, Ensured statute compliance and coordinated the development of the public records portal for State incentives using visual force pages and custom object used for staging reporting data. Managed go-live of the CRM application for the Division by creating process flows, user training and application tweaking. Performed Salesforce customization that can be handled by an administrator.
  • Conducted Gap analysis, wrote user stories, use cases and assisted with business process re-engineering, application design, and prototyping
  • Created reporting framework, consisting of reporting tiers based on leadership reporting, management reporting and efficiency reporting for the users
  • Ensured data coherence in all and accurate record keeeping within the salesforce.com database. This includes items such as account profiles, individual contact details, opportunities (Projects) and communications.
  • Integrated Cong, Drawloop and Apptus with SFDC instance for within app document merging
  • Conducted JAD sessions for outlining application roadmap, prioritizing requirements and compiling lists of relevant data objects
  • Worked on enhancements after understanding the gap between solutions and business requirements.

Confidential

Research Assistant

Responsibilities:

  • Worked on Caterpillar Data migration project
  • Wrote paper on IT Project management practices
  • Coordinated with CIO’s and IT project Managers nationally
  • Delivered lectures to Freshman year classes for IT basics course
  • Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Entitlements, Cases, Dashboards and Reports.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
  • Created mash up between sales force CRM and Gmail through Force.com AppExchange’s email integration engine.
  • Created and deployed several reports for different user profiles based on the need in the organization.Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Integrated the Web Services for extracting the data from external systems.
  • Installed and deployed OrgView, a Force.com AppExchange tool that allows users to create visual org charts and update them in Sales force CRM using drag-and-drop functionality.
  • Developed BRD & SRS for Salesforce.com and Siebel CRM implementation for sales and support teams
  • Involved in Salesforce.com application setup (Sales Cloud) activities and customized the UI to match the functional needs of the organization.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Designed various HTML Email templates.
  • Identify research, investigate, analyze, define, and document business processes.
  • Deployed SFDC Sales Cloud business model
  • Responsible for identifying and documenting business rules and creating detailed Use case.
  • Conduct workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements.
  • Extensive user interface regarding enhancements and modifications.
  • Designed and developed Use Cases activity Diagrams, Sequence Diagrams, OOD (Object Oriented Diagrams) using UML and Visio.
  • Prepared monthly status reports for Enhancements Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
  • Conduct User Acceptance Testing (UAT) developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and /or product knowledge.

Hire Now