CAREER PROFILE

• Business consultant with comprehensive experience analyzing, implementing, validating and developing systems.
• Over seven years of experience in the industry as Business Analyst. Recognized for strong technical competencies, expert business analysis, and creative problem solving, implementing cost saving measures and effective communication skills across all levels.
• Worked in multiple full life cycle as well as enhancement projects/programs across Communications, Pharmacy, CRM, SAP and Banking industries.
• Experienced in estimating effort, preparing new proposals, managing service level agreement (SLA), reporting on quality metrics, authoring case studies, managing and training resources.
• Strong oral and written communication skills with active listening ability; team player with excellent people skills.

PROFESSIONAL EXPERIENCE

Business Analyst, Confidential, May 2009 – Present

• Extensively worked with the business and the analysts to gather requirements and document joint requirements document (JRD), Use Cases (UC) and technical design documents (TDD) for various components of Customer Application System.
• Worked on the implementation of enterprise wide Service Oriented Architecture (SOA), developed joint requirements and service specification documents (SSD) and was involved in designing business processes.
• Coordinated daily activities (analysis, development, testing, major/minor, planned/unplanned, releases/enhancements) with the business on a daily basis.
• Involved in thorough analysis both in terms of business and technical systems.

BUSINESS ANALYST, Confidential, MAY 2007– MAR 2009
Toyota Material Handling, U.S.A., Inc. (TMHU), situated at Columbus Indiana, is the number one selling lift truck supplier in the United States.

• Developed comprehensive and accurate functional specifications for variety of modules SD (Sales and Distribution), MM (Material Management), PP (Production Planning).
• Gathered and analyzed user requirements, performed test planning, specified system interfaces and documented operational requirements.
• Worked in close collaboration with Project Manager and business users to gather, analyze and document functional requirements for the various modules, effectively communicated with both technical and non-technical users and produced project documentation.
• Interacted with business owners to finalize the Functional Requirements Specifications (FRS) for the system processes so as to analyze and address the business problems.

BUSINESS ANALYST, Confidential, SEP 2006 – MAR 2007
Medco is a leading pharmacy benefit manager (PBM) with the nation\'s largest mail order pharmacy operations.

• Interviewed pharmacy, client, and member services CSR\'s (Customer service representative) as the user group and analyzed their daily business and interaction with the application.
• Performed Impact Analysis on all assigned monthly release items for CS application requirements.
• Developed requirement specific work plan to identify the elicitation technique to gather requirements, based upon the targeted SME\'s or requirement providers.
• Ensured that projects were HIPAA compliant and recorded any potential impact in the artifacts.

BUSINESS ANALYST, Confidential, SEP 2005 – JUL 2006
RCVL a pioneer in mobile communications delivers a range of services spanning the entire infocomm (information and telecommunication) value chain, including infrastructure and services.

• Responsible for creating business case, gathering requirements, analyzing business processes, conducting business process review (BPR), change management, communication, liaison with vendor/developers, writing and reviewing functional specifications/test cases, configurations of the various modules, testing the system, training and supporting the go live phase.
• Developed Business Requirement Documents (BRD), documented and delivered Functional Specification Document (FSD) to the project team.
• Analyzed the specifications provided by the Client and prepared Detailed Design Documentation.
• Worked on drafting the RFP (Request for Proposal) for the migration of Singl.eView billing legacy system to newer version.
• Assisted Resource evaluation for setting up offshore team.

BUSINESS ANALYST, Confidential, apr 2004 – aug 2005
ICICI bank is India\'s second largest bank with total assets of about USD 100 billion.

• Coordinated cross-functional teams to identify manage and resolve issues and risks on projects that have cross-functional inter-linkages using Agile frame work.
• Experience in high level estimation/costing, preparation of project proposals and as Tier 1 support for enterprise-level applications.
• Organized the formal presentation with data reports of the project pilot run for management review.
• Analyzed the system specifications, business requirements for full understanding of the project.
• Conducting user acceptance testing & obtaining formal sign-off, Interviewed area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Involved in converting the User requirements into business requirements, functional and financial requirements and technical requirements and also created Business Process Models from the requirement specs using Requisite Pro/Rational Rose.
• Design and development of use cases, test-case scenarios, root-cause analysis, developing test plans using Test Director.
• Adept at creating and conducting user training and developing training materials.

BUSINESS ANALYST, Confidential, JUN 2003 – mar 2004
Citi Financial is a member of Citigroup, the world\'s largest financial services provider.

• Extensively worked with developers and project stakeholders to initiate initial feasibility study.
• Interviewed with SME\'s and cross functional teams (Disbursement, Credit, Operation & Collection) to understand the functional and process requirements in detail.
• Created Use Cases and modeled use case diagrams using RUP/UML approach.
• Gathered and documented the Functional Requirement as per the Business Requirement Specification using Requisite Pro/ Rational Rose.
• Extensively worked on manual testing and ensured that all the Functional requirements are tested.
• Prepared user manual for different I Loan modules and data dictionary for field description of I Loan.

BUSINESS ANALYST, Confidential, JUN 2002 – may2003
Magnet Technologies is a new age organization providing innovative solutions to discerning organizations and businesses in the field of e-business in India, USA, Europe and Australia.

• Designed and documented process documents, business process models and technical specifications related to various web based projects.
• Also enhanced requirement gathering process by exchanging project prototypes with the client and documenting client feedback.
• Wrote test plans & test cases and executed the same.
• Was responsible for overseeing the Quality procedures related to the project.
• Monitored Configuration Management for tracked artifact versions over time and also controlled and managed changes to them.
• Assisted in setting/carrying out UAT and load testing.
• Reported status to the senior management on the project progress.

TECHNICAL SKILLS

• Analysis Methodology: SDLC, Rational Unified Process (RUP), UML, Use Cases, and Joint Application Development (JAD), OOAD, Agile.
• OOAD Tools: Rational Rose, Rational RequisitePro, IBM ClearQuest, Rational ClearCase. Remedy.
• IDE Tools: MS Visio 2000, MS Project 2000, MS Access 2000, SQL Server.
• Databases: SQL Server 2000, MS Access, Oracle 8i/9i, MySQL.
• Languages: JAVA, PERL, PHP, HTML, DHTML, C, C++, Java, VB, .NET, XML, SQL, PL/SQL, JavaScript, SAP/ABAP, Expression Parser Module (EPM).
• GUI/Documentation: MS Office Suite, MS Project, MS Visio, MS Project
• Operating Systems: MS-DOS, Windows 95/98/NT/2000/XP Professional, Linux, Unix
• Billing Software: Intec Singl.eView Convergent Billing System.

BUSINESS ANALYSIS SKILLS

• Business/Functional Requirements Definition
• Business Process Analysis and Research
• Configuration Management, Systems Integration
• Change Management, Release Scheduling
• SDLC, Agile, Waterfall, Iterative, RUP, OOAD, UML.
• Benchmarking and Process Audits
• System Analysis, Design and Testing
• Database Systems and Data Modeling
• Use Case Modeling and Analysis
• JAD/RAD Sessions, Requirements Gathering
• Document Management, Reporting Administration
• Gap Analysis and Impact Analysis
• Customer Liaison, Client Support
• Testing (Manual, Load, Functional, Regression, SAT, SIT, UAT).

EDUCATIONAL QUALIFICATIONS

• Bachelor of Engineering (-Electronics).