Sr. Business Analyst /Ops Change Management Analyst Resume McLean, VA - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst /Ops Change Management Analyst

Confidential, McLean, VA

Responsibilities:

Provide identity access management for new and existing users across Confidential systems
Execute new counterparty setups in addition to recertifying existing counterparties through collection and evaluation of compliance documentation.
Provide support, and follow up with external business partners on escalations and effectively communicate with them to meet SLA’s and provide excellent customer service
Project work covering business requirements, process specifications, and inter - department coordination with business partners
Create/update work flows and processes that enhance the customer experience, while introducing efficiencies into the user provisioning process
Collaborate with internal and external customers to resolve bounced wires and redeliver funds in a timely manner.
Perform UAT testing, systems testing and Regression testing.
Prepare reports and trending analytics for management
Monitor 996 Forms (Warehouse Provider Release and transfer) mailbox to process customer’s forms in the selling system.
Run 996E (Warehouse Provider Release and transfer) QC reports and Guarantor Expiration reports via Excel macros and Rapid SQL to ensure SLA is expectations are met.
Train new hires to on all related applications.
Worked in various legacy and COTS provisioning applications, including ACTS, CCD, COPS, DCD, DPM, Lotus Notes, OIDM and OIM

Lead Business Analyst

Confidential, Lanham, MD

Responsibilities:

Responsible for producing system requirements via multiple paths: interviews, analytics, requirements workshops, surveys, business process descriptions, task and workflow analysis on Online Portal 2.0 (OCP 2.0)
Gather and document the architectural plans for migrating all processes from Online Portal 1.0 (OCP 1.0) platform to Online Portal 2.0 (OCP 2.0)
Facilitated Joint Application Development (JAD) sessions to capture system requirements for Confidential
Manage all software change requests for Online Portal 2.0 (OCP 2.0)
Act as a liaison between business and technical team to obtain detailed functional and user requirements
Prepared and maintained all project information and documentation.
Created and implemented for help desk, old users and new users

SharePoint Business Analyst

Confidential, McLean, VA

Responsibilities:

Review and audit SharePoint infrastructure and configuration to ensure conformation with Microsoft’s best practices.
Provided impact assessment of proposed solution on existing Local Network to a SharePoint 2010 based documenting system.
Met with stake holders to document business requirements and recommended solutions.
Created, Validated and tested SharePoint workflows with business and technical team
Gathered and Analyzed requirements, created and validated Vault, Workbench and repositories (List, folder and libraries) for each End User Computing (EUC)
Administered end user, User Acceptance Testing (UAT), developed test plans and test cases.
Facilitated status meetings with local and offshore team via adobe connect.
Created Active Directive Group (AD Group) via MAC request; assigned right and privileges to users.

Project Coordinator/ Lead Business Analyst

Confidential, Lanham, MD

Responsibilities:

Worked with the project manager and stakeholders to identify detailed task, duration, dependencies, and resources to build new project schedules.
Performed critical path analysis (CPA) for project managers and stakeholders.
Assessed project performance and discussed with the project team and client on the status and action required.
Discussed with the management on any possible schedule changes that will need to be referred to the change control board (CCB).
Followed up with the project team to see that the project is achieved on its scheduled timing.
Translated the business requirements into technical and systems requirements.
Prepare the following artifacts: Requirement traceability, Process flow Diagrams, and use cases with Visio and other UML tools.
Administer requirement Change Request Process (RCP) for effectively managing all software changes