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Senior Data Business Analyst Resume

5.00 Rating

Phoenix, AZ

SUMMARY:

Utilize my diverse experience in mortgage collection, loss mitigation, analytical reporting and team leadership to fit the needs of a growing organization.

TECHNICAL SKILLS:

  • Microsoft Access, Excel, Word, Power point, Outlook, Visio.
  • MS - SQL, Cognos 10, report studio, query studio.
  • Web and DOS based account servicing systems.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Data Business Analyst

Responsibilities:

  • Served as a Senior Business Analyst for the loss mitigation, government regulatory and collection groups to build high level reporting to provide detail as to the success of the current business objectives. Developed business requirements documentation in MS - SQL 2008 to outline timelines, expectations and development work flow.
  • Project manager for multiple projects under the analyst role. Incorporated all needed business and government representatives to effectively communicate and document needs of each project. Held regular meetings to assess the development process, communicate status and assign targets
  • Supervised sixteen employees in the Short Sale Closing Department. Managed weekly team meetings and one on one training sessions. Provided regular feedback and administered monthly evaluations of their performance. The emphasis was on quality, productivity, development, teamwork and department objectives.
  • Assisted management as a team lead in the development and coaching of fifteen front end collection associates. Conducted side by side coaching sessions with each associate to address any performance opportunities. Developed and managed departmental floor contests and recognition to motivate team members.
  • Collected on delinquent mortgages from five days past due to charged off loans, using negotiation and empathy to work with customers. Provided long-term solutions such as loan modifications, short sales and repayment plans. The focus was on customer service, quality, professionalism and effective results.

Confidential, Phoenix, AZ

Team Manager

Responsibilities:

  • Worked as a team manager developing and coaching fifteen Medical and Child Support collections teams. Trained in either a team or one on one setting to enhance overall group performance. Monthly administered evaluations of individual performance based on set metrics.

Confidential, Phoenix, AZ

Senior Collections Representative

Responsibilities:

  • Collected and skip traced on 30 to 180 day delinquent credit card loans.

Confidential, Phoenix, AZ

Senior Collections Representative

Responsibilities:

  • Collected, through an automated dialer delinquent private label lines of credit.

Confidential

Collections Representative

Responsibilities:

  • Collected on 5 to 180 day delinquent credit card loans and served as a peer coach assisting management in training towards associate performance improvement.

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