EXECUTIVE PROFILE
Results driven Information Technology (IT) Professional with expertise in project management (PM), business systems analysis (BSA) and quality assurance (QA) testing. Managed full lifecycle development for multiple strategic projects within Mainframe, Midrange and eCommerce environments ranging from $5K up to $15M. Delivered all projects on time and within or below budget realizing return on investment (ROI) from $250K to $400M. Background in multiple industries and disciplines.
Management: Project Management (Internal/Outsourced), Business Process Analysis, Thought Leadership, Sound Business Judgment, Builds and Leverages Relationships, Organization Change Agent, Conflict Management, Communicates Effectively, Facilitating Meetings, Governance Board Reviews, Identifying/Mitigating Risks, Issues Resolution, Data Security, Sarbanes Oxley Compliance, Financial P&L Management, Performance Reviews, Builds Diverse Talent by Training/Mentoring Others
Project Competencies: Process Flows, Statement of Work (SOW)/Project Agreement’s/Charters, Multiple Reports/Data Gathering (Requirement/Functional Specifications, Design, Test and Phase End), Test Cases/Scripts/Automation, Risk and Issue’s Logs, Change Requests Processes, Project Budget/Forecast, Timeline Alignment, Status Updates/Dashboard, Project/Test/Implementation Plans
Methodology and Principles: Waterfall & Agile, Capability Maturity Model Integration, Six Sigma (White/Green Belt), PMI and PMO
Type of Development: New Product Development, Product Enhancements, Conversions, Legal and Compliance, Vendor Software Integration/Upgrades, Infrastructure, Disaster Recovery, and Management Action Plan Execution
Industry: Financial – Credit Cards and Banking, Corporate/Merchant Services B2B, Insurance, Government and Manufacturing
Products: Credit/Charge Card Systems (Billing, Customer Service, Merchant Services, Healthcare Claims, Credit Authorizations), Banking Account Receivables, Corporate Tax, Reporting, Construction Management System, Workman’s Compensation, Inventory
Customer Types: Sr. IT and Business Leaders (Operations, Marketing, Finance, Legal), End Users, Vendors and Consultants
Consulting Clients/Partners: RTI Biologics/Appix, Citibank/ComSys, American Express/National Computer Professionals/Professional Access/RSM McGladrey, Affiliated Computer Services (ACS)/VIP Consulting, Pinellas County/Software Resources
External Clients: General Electric, Raymond James, FOX Filmed Entertainment, Sony Pictures, Children’s Hospital/Denver
Vendors: Yodlee, Aurigo, Vertex, Tax Solver, Business Objects, Harbor Payments
Personal Traits: High Integrity, Customer Focused, Results Driven, Easily Overcomes Obstacles, Personal Commitment to Excellence and Self Development, Openly Shares Best Practices, Individualized Tailored Approach, Creative Thinker, Detail oriented with Big Picture Focus, Self Motivated, Thrives under Pressure and Ability to Deliver Virtually
TECHNOLOGY AND COMPUTER SKILLS
Software: Microsoft (Word, Excel, PowerPoint, Visio, Access, Outlook, Project) Project Bridge Modular, Project/Team Work Bench
Project and Time Tracking: EPIC, Vertabase, Remedy, SharePoint, Clarity, Team Track, My Time, Etrax
Testing: Mercury Test Director and Quality Center, QA Hyperstation, ProTerm
Infrastructure & Languages: Mainframe (COBOL, ISPF, CICS, TSO, MVS UNIX, JCL, File Aid) ecommerce on IBM Websphere 5.1,
HTML, MS SQL, VB, ASP, Sequel 2000, JAVA, SAS
Database and Integration: IBM Mainframe, Oracle8i 11, DB2, Informatica, MQ Series, FTP, NDM, IDMS, File Aid, Easytrieve, DBASEIII
Packaged Software: Yodlee (BillPay), AMP3, Quantum, TaxSolver, Business Objects 5.1.4, XI R2, LDRPS, ABARS/ASAP
Operating Systems: IMS, OS2, Windows XP/2000/98/95/NT
Estimating and Implementation Tools: Estimacs, Infoman, Changeman,
Communication Tools: Outlook, Lotus Notes, Telephone, Audio and Web Conferencing
ACADEMIC CREDENTIALS
M.B.A., Business Administration.
PROFESSIONAL EXPERIENCE
Confidential,Atlanta, GA/Virtual 2008 - 2009
(Leading global payments, network and Travel Company founded with $31.9B in annual revenue and 67,700 employees)
Manager - Lead Business System Analyst (LBSA)
Provided Authentic Leadership for 6 BSAs both onshore/offshore completing 12 enhancements in 9 months. Reduced the Payment Processing development cycle time 25% by creating a reusable Small Project Report (SPR) template and updating/clarifying the Solutions Definition Document. Assigned as the LBSA for Client Implementations and completed 4 projects totaling annual charge volume of over $250M. Maximized offshore BSAs to realize financial gains of over 60% for each. Trained and coached the organization to ensure all project documentation was compliant with Technology standards. Established a capacity plan that became a best practice tool throughout the department. Confidential,Various Locations and Virtual. 2000 - 2008
(Owner of this private IT Consulting Firm based in BonitaSprings, Florida achieving excellent reputation for quality delivery).
Project Manager – Pinellas County Information Systems, Clearwater, FL. (2008)
(Government Information System for the Board of CountyCommissioner of $3M budget with 35 employees)
Recruited to lead Construction Management System (CMS) project, a web solution providing Public Works Department the capability to manage road, bridge and other projects remotely from contract management through payment processing. Created a Visio business process map around the application and finalized user manuals with the vendor. Managed the testing process of the application with the client and vendor resources. This included documenting positive and negative test scripts/cases, tracking and managing resolutions of issues, executing test scripts and documenting results. Project/Program Manager – Confidential,Fort Myers, FL. (2007)
(Consulting Firm $6.1B provider of business process outsourcing and IT services incorporated with 70,000 employees)
Entered during a crisis to manage all IT initiatives for the ACS Tax Department, improving the Tax Run Process by 50%. Mapped out current needs with senior leaders identifying 14 critical projects. Implemented 2 enhancements; moved 2 more through the design phase pending resources. Led the upgrade of Business Object System, which was later expanded to include the migration of the Tax data to a new Server. Participated in the initial activities for a new Commercialization development project, brainstorming the business needs, facilitated a feasibility study and drafted a Project Charter and a PowerPoint deck defining the project. All projects were midrange applications in which I was responsible for all project deliverables, including documentation, project plans, test plans and sign-offs. And, updated all project information in the project management tool, Vertabase & Remedy. Project Manager – Confidential,Weston FL/Virtual (2003-2007)
(Leading global payments, network and Travel Company with $31.9B in annual revenue and 67,700 employees)
Brought in to drive a series of multi-million dollar projects between 2 and 14 months, focusing on marketing driven compliance and investment strategies. Projects were delivered on time and thousands under budget, with ROI from $250K to $400M. Large multi-phase branding project ($1.3M Budget and $285K savings) to upgrade technology platforms across the organization ensuring compliance on all customer-facing communications. (Web (pages, logo’s and URLS’), letters, voice scripts, screens, tables and reports) Customer Segmentation Project to increase card applicant numbers ($684K ROI). Promotional Project to increase year end spend on Small Business Card (achieved $400M) Data Retrieval Project to obtain Cash Rebate information allowing Representatives to service customers more effectively and improve customer satisfaction scores (Estimated 10 Year ROI of $518K) Customer Card Upgrade Project to remove spending limits on high spend Cardmembers allowing upgrades to Platinum products (Retaining Customer base in millions and ensuring Compliance) Improved product tracking capability for the most profitable Charge Card by expanding the reports at the product level. Completed Membership Rewards Enrollment Project moving to real-time eligibility status, reducing the number of rejects and ineligible accounts and moving the fulfillment process from real time to batch eliminating manual errors. Co-managed a major $2M feasibility study project to change the liability structure that impacted 70+ development groups in different geographic regions and multiple business units/platforms. Also, participated in developing over 25 process models. Started an automation project for statement credits to increase Customer Service Representative operating efficiencies. Drove the initial reporting segment of Vendor (YODLEE) Integration project allowing electronic billing payment (EBPP). Provided initial estimates on 9 projects and created an initial capacity plan for the department. Created Guides for Vendor Security Clearance and Pipeline Report creation.
Project Manager – Confidential,Fort Lauderdale, FL. (2000-2003)
(US banking operations of Citigroup with $52.4B in assets and 173,378 employees)
Project Manager for the development and testing components of a massive global Cash Management Corporate Receivables On-line Banking Internet project. Scope included incorporating transaction processing (100,000+), product inquiry and reporting functionality from the mainframe to a Graphical User Interface (GUI) front-end. Created Interface Control Document\'s (ICD\'s) which included MQ message file layouts (fields, values and definitions) that mapped to the requirement form definition fields. Prepared test deliverables and managed System Integration Testing (SIT). Also, directed Environment set-up activities. Provide input to User Acceptance Test (UAT) plans and supported UAT for 2 staggered production releases. Business Systems Analyst – Confidential,Gainesville, FL. (2000)
(Producer of orthopedic, cardiovascular and other implants with $146.6M in revenue and 508 employees)
Managed business systems analysis of new re-engineering effort for a manufacturing site to replace the current multiple Access systems with a Web-enabled, SQL Oracle solution. Analyzed the current business processes, determining the needs and providing recommended changes. Created a Business Requirements/Functional Specifications template, established electronic repository, and developed a project budget tracking spreadsheet. Also facilitated defining roles and responsibilities with the team. Developed and implemented a System Development Methodology (SDM) to be utilized in all projects. Confidential,Boca Raton, FL 1998 - 1999
(Largest not for profit provider of workers compensation insurance and employee injury data in the nation, with 1000 employees)
Sr. Business Systems Analyst/Project Manager - Technologies
Recruited to coordinate the development and testing of several Y2K projects involving six (6)-mainframe and one (1)-client server application. Directed total project lifecycle. Served as a role model in applying NCCI’s System Development Methodology process to this initiative. Confidential,Multiple Locations 1990 - 1998
(Leading global payments, network and travel company $31.9B in revenues and 67,700 employees)
Lead Business System Analyst – Technologies (1995 –1998)
Simultaneously managed 8 outsourced billing system projects involving global teams, securing resources and providing guidance in achieving deliverables for all phases of the project life cycle. Also, mentored and coached 4 junior BSA’s. Managed the redesign of billing services system to comply with new postal standards and rate qualifications. Realized an ROI of $15M over five years. Leader for the technologies Disaster Recovery initiative. Performed all tasks associated with application recovery. Established a cross-functional team to develop Business Continuation plans for two South Florida technology facilities. Prepared an initial risk assessment and met with the local FEMA organization for input on this assessment. Led a cross-functional team in reducing the department’s problem logs by 50% and defined quality control standards. Assisted in the testing of a major statement conversion project, executing test scripts and resolving technical issues. Received “Clearly Outstanding Performer” review rating (1997) and, three “Exceptional Accomplishment” awards (1995/1996). Participated in the Technologies mentorship program with the Customer Service Technologies relationship leader and was a member of the American Express Diversity Team in 1997 and 1998. Sr. Business System Analyst – Technologies (1992-1995)
Documented business requirements for multiple mainframe projects including the conversion of an application to DB2 and created a project plan template that was leveraged by the department. Key member of the company’s largest technology conversion project that positioned them to operate as a bank, managing the interface of Credit Authorization System and recorded, verified and tracked test results through on-line transactions /databases.
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