SUMMARY:

• Process improvement and compliance specialist, requirements gathering, business rules harvesting, business process modeling, gap analysis, create Use Cases (UML) and AS - IS and Confidential business process diagrams ( Confidential 2.0), facilitate JAD sessions, process re-engineering, cost analysis, buy-or-build analysis, user experience fine-tuning (UX), Confidential selection and integration, process audits.
• Work with project management entities to provide project metrics, work plan updates, requirements traceability matrix and status reports.
• Create Requirements Documentation (Business Requirements Document (BRD) or Software Requirements Specification (SRS) and User Acceptance Test plans (UAT). Assign project resources, scope and timeline using MS Project and Excel for Waterfall approach, or use Agile project methodology for iterative development.
• QA and Testing: Experienced in Unit, System, Integration and Regression testing, test plan and test scenario creation, test data creation, user acceptance criteria analysis and documentation.
• ERP product modifications at Confidential Network Services, CRM adaptations at Confidential, financial Confidential product testing and comparison for Clearwater Land Management, Confidential product evaluation for Confidential, Confidential enhancement and modification requirements analysis at Confidential USA CU.

PROFESSIONAL EXPERIENCE:

Confidential, Blacksburg, VA

Business Process Analyst

Responsibilities:

• Perform accounting, tax, marketing and finance operations and responses to state government RFPs and RFQs. Collaborate and partner with other businesses to bid on government contracts.

Business Analyst

Confidential, Anchorage, AK

Responsibilities:

• Performed software conversion project requirements gathering for the credit union’s most lucrative revenue stream: Indirect Lending (to purchase loans from car dealers).
• As vendor liaison assembled and created custom programming specifications for improvements to Confidential solutions.
• Collaborated with business leaders to discover non-essential (removable) processes and automate manual procedures for improved ROI.
• Mapped all indirect lending loan approval and underwriting Confidential functions using Confidential 2.0. Led sessions with stakeholder groups to present and fine-tune process maps.
• Created customer experience (UX) process flows for the credit unions’ online and mobile banking platform upgrade (both consumer and business accounts).
• Created traceability matrix to align current and future state business functions.

Business Analyst

Confidential

Responsibilities:

• Performed requirements definition, Confidential product selection, installation and testing for a European on-line training company to execute sale and delivery of courses and certifications in TOGAF, ITIL, COBIT, Six Sigma, Confidential 2.0, Archimate and Lean.
• Researched and chose Confidential content delivery software and merchant services (Apache/OpenCart and PayPal). Coordinated with ISP to purchase and configure hosting features including SSL. Performed DNS resolution testing and DNS health fine-tuning.
• Implemented Confidential installation for OpenCart. Fine-tuned LINUX/Apache PHP/mySql server modules and configuration settings for security and performance. Achieved compliance with vendor standards, responsive design, SEO and accessibility best practices.
• Established project metrics and reporting using dashboard to ensure key program metrics are documented and tracked to target.
• Metrics include SEO and product sales data.

Business Analyst

Confidential, Shawsville, VA

Responsibilities:

• Researched Confidential and Confidential rules pertaining to change in entity type for this non-profit publisher. Elicited requirements for conversion of entity from corporation to 501(c)(3) and presented findings to board members.
• Performed cost analysis to determine feasibility of conversion to 501(c)(3) and presented costs vs. benefits issues to the board. Assisted with conversion of corporate bylaws into internal policies and procedures. Assisted with orientation and change management for newly appointed CEO and board members. Developed standard operating procedures.

Business Analyst

Confidential, Memphis, TN

Responsibilities:

• Perform technical interviews of Business Analyst job candidates for this well established Midwestern recruiting firm serving Confidential 500 companies.

Business Analyst

Confidential, Memphis, TN

Responsibilities:

• identified process re-engineering measures to speed cargo movement, improve staging areas near aircraft, increase employee safety in high-traffic areas, improve forecasting for aircraft dispatch, and consolidate silos of computer systems tracking in-coming and out-going aircraft package movement.
• Researched business processes using company documentation, interviews with developers and subject matter experts and on-site observations.
• Created “ Confidential ” and “ Confidential ” process maps ( Confidential 2.0) using EA SPARX and VISIO.
• Performed group presentations of business process functions for Information Systems, Management and Quality Assurance.
• Participated in SAFe Agile development. Documented package clearance business processes for US Customs and other regulatory agencies.
• Created project management reports including Traceability Matrix and Pivot Tables in Excel.

Business Process Analyst

Confidential, Fernandina Beach, FL

Responsibilities:

• Performed process re-engineering to in corporate new Confidential CRM into retail operations.
• Performed cost analysis to determine which CRM components and customer satisfaction programs to implement based on estimated hours work and software/server costs and features. Helped new retail sales division of this popular high-end arts magazine to get started with POS and Accounting software setup and configuration.
• Initialized a web-based retail site (using 3DCart Confidential application).
• Created Confidential business process maps in VISIO to design work flows for accounting, payroll and banking.
• Performed trouble-shooting to improve shopping cart system functionality, navigation and performance.
• Managed Confidential authorized Electronic Return Originator ( Confidential ) business operations for personal and small business tax return preparation clients including return preparation and financial statements (profit/loss, balance sheet) using QuickBooks Accountant and Intuit Pro Series.

Compliance Analyst

Confidential, Friendsville, MD

Responsibilities:

• Performed system documentation, software gap analysis, value analysis, commercial off-the-shelf ( Confidential ) and Confidential Software as a Service (SaaS) software research and web-based client-server document management system development for this gas pipeline land management company.
• Documented work flows of field worker tasks using VISIO and Confidential 2.0 for natural gas pipeline land leasing operations, billing systems to invoice the client gas company for field work and title work, easement acquisition and title search process.

Business Process Analyst

Confidential, Shawsville, VA

Responsibilities:

• Created a startup web-site and performed IT strategic planning for site design to include MS SQL database client-server systems, in conjunction with a Content Management System ( Confidential ) to handle job/cost tasks for environmental remediation projects. Created system design documentation in Confidential and Use Case diagrams using VISIO.