SUMMARY:

• Sr. Business Systems Analyst professional with 7+ years of expertise in the Healthcare, Financial, and Retail domains. Highly experienced in translating high level business requirements, coordinating development and user acceptance activities through implementation of a broad range of technology projects, while collaborating with other business analysts, systems analysts, developers, DBAs, and IT Operations. Within most of the previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency. Highly experienced in working with the development as well as the business side to create complete technical and functional specifications.
• In - depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements Specification, Rapid Application Development, and MS Visio.
• Experienced in helping team in implementation to Agile, including coaching and assisting staff in the use of Scrum, KanBan, and Lean tools.
• Highly skilled in transforming the needs of business users and stakeholders to the functional/technical requirements.
• Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Highly experienced with working and managing projects with Offshore teams.
• Conducted Joint Application Development (JAD) sessions with stakeholders and business partners to resolve open issues.
• Developed Use Cases using UML and MS Visio for an ease with system interaction.
• Worked with the project team to determine appropriate test plans, deployment plans and supported the product launch.
• Worked with Analysts, Managers, Developers and Testers for complex projects during the SDLC.
• Prioritized work requests from project team.
• Identified and communicated risks and with possible solutions.
• Modified and changed the User Interface (UI) as per the system requirements and clients’ requirements.
• Performed a Change Management Role when the new requirements were proposed performing impact analysis.
• Interacted with QA team for Unit/Integration/System testing.

TECHNICAL SKILLS:

• Agile, Waterfall, RUP
• KanBan and Lean Tools
• MS Visio 2010
• MS Office (Word, Excel, PowerPoint, Project, Outlook, Access, SharePoint)
• MS SQL Server
• C++, JAVA
• Rational Requisite Pro
• Rational Clear Quest
• HP Quality Center(ALM)
• Test Director
• Axure RP Pro 7.0
• DB Visualizer 9.2
• JIRA
• Tableau
• Chartio

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Bloomington, MN

Responsibilities:

• Identified, analyzed, defined and documented the relevant business processes.
• Worked with the manager and various business users across multiple lines of business and created documentation and user Stories and Use Cases as per analysis.
• Single point of interference between the users and the different teams involved in the application development and deployment process for the better understanding of business and IT processes.
• Liaised with the IT teams for executing all nonfunctional requirements like Operational readiness testing, performance test environment setup, security penetration testing, etc.
• Provided business analysis expertise on website maintenance projects in a highly regulated market by specifying and modeling requirements and facilitating business process improvements.
• Interacted with the developers to resolve reported bugs and various technical issues.
• Created test cases and validating test data was mapped with appropriate functional requirements as per business definition.
• Maintained traceability of requirements back to solution scope and objectives and forward to system requirements and testing.
• Planned and scheduled client validations (user acceptance testing) on assigned projects and functional features of the application.
• Handled process alignment of changes, problems, incidents, business impacts, etc.
• Provided first response to reported issues or client production incidents followed by resolution setups as necessary to provide status to management.
• Demonstrated technical leadership for projects of medium to high complexity.
• Trained resources on the entire UAT process for the SharePoint website.
• Setup weekly capacity meeting between cross functional stakeholders and help in project estimation and resource allocation process.
• Setup Planview resource portfolios for the team, coordinated with project managers for team assignment and allocations and provided training to resources on using planview.

Sr. Business Systems Analyst

Confidential, Eden Prairie, MN

Responsibilities:

• Responsible for developing Project Schedules, Milestones and Work Breakdown Structures (WBS).
• Prioritized requirements based on the level of stakeholder demand.
• Implemented and deployed Mobile App.
• Conducted weekly showcases to demo project progress to the larger team including the IT product team, sales and marketing, client implementation and senior management.
• Conducted additional sync-up meetings with BA’s, QA’s and the Tech Dev teams.
• Worked with Program Manager to create Product/Pillar roadmaps to help define long-term strategy.
• Analyzed system/application requirements and strategized solutions.
• Responsible for identifying data requirements for test execution and development.
• Reviewed requirements for completeness, testability, and adherence to standards.
• Provided analysis support for defects and/or incoming incidents or user requests. This would sometimes include running queries or performing data analysis on a specific set of data.
• Worked with internal architects and assisted in the development of current and target state enterprise data architectures.
• Successfully completed data validations to support the monthly production processes. Including data analysis, issue research, and resolution to confirm high data quality.
• Generated daily complex reports utilizing a combination of Visual Studios, Report Manager Excel and SQL that summarized business metrics for review by executives, managers, clients, and other stakeholders.
• Involved in various complex business intelligence projects, such as preparing and analyzing key performance metrics, sales forecasts, client profitability, and product cross-sell results.
• Participated in Data Modeling and Database Design.
• Facilitated client facing interactions with presentations, ideas, and solutions.
• Interacted with business analysts to understand the requirements and impact on datamart across multiple releases.
• Created interactive User interface wireframes using Axure RP Pro 7.0.
• Worked with Architecture team in defining web services calls for various functionalities.
• Supported QA teams for on-shore restricted testing.

Business Systems Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Led the resource planning effort and worked with Third Party Vendors (TPV) for specialized services that the project required.
• Implemented and administrated the plan automation tool. Tracking over $20M+ in capital budgeting, timekeeping, project schedule, and budget tracking.
• Worked as a business analyst with the ETL development team.
• Creating ETL architecture and Source-to- Target mapping to load data into ODS, data warehouse and data mart.
• Applying data transformation logic for solutions and implementing and analyzing the results.
• Providing data analysis, data mappings and end-to-end delivery for data requirements.
• Conducted data collection, mining and analyzing the diverse data elements and sources to support various initiatives throughout the system.
• Maintained and supported various databases, spreadsheets and dash boarding reports.
• Used SQL Queries to gather and investigate data from different databases.
• Accountable for Incidents and Service Requests requirement from functional and technical teams and validate them after the implementation for closure. Responsible for communication with business users on the status for all service requests.
• Identified potential cross-pillar dependencies, risks and solution for mitigation approaches.
• Conducted all scrum ceremonies (backlog grooming, release/sprint planning, estimations, retrospectives).
• Worked extensively with Quality Engineering to ensure Zero Defect Releases.
• Worked with Senior Management modularize Coventry’s products to increase profits.
• Facilitated Agile Training sessions for team members.
• Facilitated various team-building activities to increase morale and productivity.
• Extensively gathered requirements from all users, experts, and key personnel to understand the functional requirements.
• Developed and implemented SharePoint Plan for organization wide collaborative document sharing.
• SharePoint Administration: User setup, security permission, site configuration.
• SharePoint Training: Trained all staff on tool features and business agreed upon usage.
• Documenting: Change release process, document control plan, project charter (template) process definition (template), SharePoint user and admin guide and document (template) deliverables log.
• Responsible for creating UI mock ups using Balsamiq.
• Performed Data Analysis and Data Validation by writing complex SQL queries using TOAD against the ORACLE database.
• Closely interacted with designers and software developers to understand application functionality, navigational flow and updated them about end-user sentiments.
• Created, assigned, and maintained tickets in JIRA for bugs and defects.
• Led both internal peer review and external reviews of Use Case Specifications and in the process clarifying the finer details of the requirements.
• Involved in developing Test Plans, Test Conditions and Test Cases to be used in testing based on business requirements using Quality Center.
• Created and maintained the Requirement Traceability Matrix between the requirements and other products such as Design Documents and Test Plans.
• Performed User Acceptance Testing (UAT), System Testing, Integration Testing. Validated and helped verify defects to weed out cosmetic problems and kept the project on schedule.

Business Systems Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Assisted PM in setting realistic project expectations and assessing impact on the plans and organization using MS Project.
• Used HIPAA 4010 transactions to support the analysis of current business processes and work with management to improve and implement enterprise solutions to ensure compliance and got involved in designing future state processes for HIPAA 5010 transaction processing EDI’s 837, 835, 270, and 271.
• Analyzed HIPAA 5010 related to 837, 835, 270, and 271 transactions and performed Confidential Analysis between the 4010 and 5010.
• Extracted the business requirements from the stakeholders keeping in mind their need for the application and documented them using Rational ReqPro.
• Implemented the entire Rational Unified Process (RUP) Methodology of application development with its various workflows, artifacts, and activities.
• Analyzed business requirements, performed Confidential Analysis and segregated them into high-level and low-level Use Cases and Activity Diagrams/State Chart Diagrams using Rational Rose, thus defining the Data Process Models.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Conducted feasibility and adaptability study.
• Developed the business anomalies workarounds and described them in documentation and presented the matter to the upper management for review.
• Developed non-functional requirements and documented them as Business Rules, Quality Attributes, and Constraint Documents.
• Interacted with database developers for formulating the ER Diagrams and Data Flow Diagrams.
• Responsible for Confidential Analysis of ICD9-ICD10.
• Effective communication made possible between the developers and the end-clients to guarantee that development efforts were within the scope of the project and the development was as expected.
• Held regular JAD meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Facilitated smooth transition of the project from the project environment to the live environment.
• Worked with QA lead in validating Test Plan and Test Scenarios.
• Used HP Quality Center for tracking Defects and tracing requirement functionality performances.
• Executed Test Cases manually. Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release.

Business System Analyst

Confidential, Saint Paul, MN

Responsibilities:

• Participated in Label designing using Spectrum.
• Responsible for identifying data requirements for test execution and development.
• Participated in data modeling and Database Design.
• Worked with QA team in writing the Test Scripts and uploaded them to ALM.
• Analyzed and created XML’s of labels.
• Created high-level and low-level functional and technical design specs.
• Conducted and facilitated technical requirements meeting with the developers.