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Program Business Analyst/pm Resume

Orlando, FL


  • Senior Business Analyst / Process Improvement Analyst / Project Manager with 10 years of experience in the Finance, Retail, Healthcare, Workers Comp, Transportation and Insurance domains.
  • Project Manager and Business Analyst for large, complex IT projects/systems.
  • Managed projects from initial phase through final implementation as well as ensuring that the projects are aligned with IT strategies including all required data migration
  • Develop project concept, feasibility, statistical analysis and long term strategic plan documentations such as (Requirement/Management Strategy Plan, Program Test Strategy Plans etc.)
  • Managed project scope including documenting all changes order request on assigned projects and vendor management
  • Proficient in developing Use Case Diagrams, Behavior Diagram (Sequence diagrams, collaboration diagrams, activity diagrams, event diagrams, fish bone diagrams, brainstorming diagrams, conceptual model diagram, process flow diagram, system context diagram), Data Mapping, and class diagram based on UML methodology
  • Strong facilitation skills and experience in leading requirement gathering, Use Case walkthroughs, scenario development
  • Responsible for creation of Business Requirement Document (BRD), Functional Requirement Document (FRD), High Level Document (HLD), Use Case Specification Document, Software Requirement Specification (SRS), Requirement/Management Strategy Plan Document (RMST), Program Test Plan Strategy Document (PTPS) and required wireframes as per the guidelines of Software Development Life Cycle (SDLC) Methodologies being used at that time.
  • Strong ability to identify project impacting issues with able to work with senior members of the project management team to develop and implement solutions.
  • Solid experience leading and carrying out all phase of full SDLC enterprise system development, from planning, analyzing, designing, building and testing new web and client/server application, to maintaining and modernizing legacy systems/application.
  • Adept with industry standards methodologies like Waterfall and Agile SCRUM.

Area of Expertise

  • Application Development
  • Software/Product Development
  • Architecture Upgrades
  • Infrastructure Upgrades
  • Business Process
  • Management
  • Cloud based SaaS
  • System Enhancement
  • Process Analysis & Redesign
  • Implementations
  • Workflow Analysis
  • Process Re - Engineering
  • Requirement Analysis
  • Project Management Office (PMO)
  • Risk/Issue Management
  • Resource Management
  • SDLC (Waterfall/Agile Scrum)
  • Project Management & Tracking
  • Requirement Gathering
  • Third Party Management (COTS)
  • BRD/FRD/HLD/Use Case Diagrams
  • Mentoring
  • Business Planning
  • Executive Status Reporting
  • Onshore/Offshore Model
  • Vendor Management
  • Client/Business team
  • Compliance with Policies & Standards
  • Six Sigma Yellow Belt
  • Six Sigma Green Belt
  • Six Sigma Management Certified
  • Supply Chain Management Certified


Databases: Oracle 8/8i, SQL Server, MS Access, DB2, Stellent

Operating Systems: Windows 95/98/NT/2000/XP/Vista/7, UNIX, Linux, Mac

Version Control Tool: Rational Clear Case

Defect Tracking Tools: Rational Clear Quest, Test Director, AML, HP Quality Center

Business Modeling Tools: Rational Rose, Rational Requisite Pro, Microsoft Visio, Blue Print

Methodologies and skills: SWOT Analysis, GAP Analysis, Cost Benefit Analysis, Cost Effect Analysis, Agile Development, RUP, UML, SDLC, Six Sigma, CMM, SharePoint, SOAP, ISO 9001

Testing Tools: Rational Test Manager, Rational Enterprise Suite, Mercury Test Director, Rational Robot, Win Runner, Load Runner, HP Quality Center

Web Technologies: HTTP, SOAP, Web Service, XML, Java, PHP, SharePoint 2010

UI Design Tools: SnagIt, Pencil, Balsamiq

Reporting Tools: Micro Strategy, SQL Server Reporting Services, Tableau, Crystal Reporting

Project Management: JIRA, Version1, Microsoft Project, Clarity

Automation Tools: WorkFusion, Automation Anywhere


Confidential, Orlando, FL

Program Business Analyst/PM


  • Leads in moderately complex analysis, providing guidance and oversight
  • Recommends improvements to processes and technology that improve the effectiveness of the team
  • Works with the business to determines the real issue that needs to be solved or the opportunity to do things differently
  • Develops moderately complex business cases, in particular ensuring benefits align to strategic and tactical business objective
  • Schedule and coordinates the deliverable of BA team members. Interfaces with Program/Project Management to represent the BA team
  • Governance and Quality of deliverables and artifacts throughout the program/project lifecycle. Assist the program, projects and release team members. Traceability of vendor document/requirements
  • Support teams overall with changes request, issue tracking, governance, and quality standards. Partners across projects, release, domains and application to manage and govern deliverables and artifacts
  • Maintain implemented and modified domain business and technical artifacts. Overall requirements organization/facilitation, subject matter experts and direct link to development/program.
  • Ensuring compliance to processes for managing time spent on requirements management activities including providing work effort estimates, constraints, and timely status of progress against completion of task.
  • Support the business in business, technical and financial feasibility assessments
  • Works with the business to capture and document requirements (both functional and non-functional) using a range of techniques such as workshop facilitation, document analysis, site visits, use cases, scenario modeling, task and workflow analysis.
  • Ensure business requirements are concise, complete, specific, and unambiguous and that they are alighted to the strategic and tactical goals of the project and the business
  • Shapes the business customer experience through business engagement and stakeholder management activities, including change and support activities.
  • Provides subjects matter expertise on the business unit and associated processes and systems to all relevant team members
  • Assists in Project Manager in identifying and managing risks, issues and dependencies
  • Assists the team in resolving any questions related to requirement or process
  • Support the third party/hardware/software selection process by providing input into the RFI and RFP and assisting in the assessment of response against requirements
  • Supports the review of contracts drawn up with any third party suppliers to ensure that they accurately reflect and meet the needs to the business.

Environment: .NET, SharePoint, Slack, Clarity, JIRA, Version1, MQ Server, SQL, Business Object, AML, Agile, Confluence, DBTS, MOD, GEMS/SAP/Workbrain, Kronos, Transportation

Confidential, Tampa, FL

Lead Senior Business Analyst / PM


  • Evaluated 7 TPM software products for Third Party Management Solution & evaluated vendors technology stacks and provide recommendations.
  • Worked on Inter-Affiliate (Internal Third Parties) & Third-Party Management (External Parties).
  • Good working knowledge with following applications: DSMT, CLEMS, Data Bridge (Subscription), BAW, eSource (Contract Module).
  • Process re-engineering (Documentations) & Project Management duties for the following RPA/WorkFusion (Robotics) automation projects: IntraLinks, iCAP, AML GSO, Gift & Entertainment, Complaint Processing, Cross Border.
  • Followed CITI SDLC process and documentations standards by using PMO Site templates.
  • Familiar with Citi following policies: AML, Third Party Management, Anti-Fraud, COB and many more.
  • Coordination with teams and communicating federal government OCC guideline for Third Party Management Software to meet expected goals.
  • Formulates and defined system scope and objectives for complex, high impact HR/Finance projects through in-depth evaluation of complex business processes, systems and industry standards
  • Consulted with the business clients to develop and deliver system functional specification.
  • Partnered with multiple management teams (like HR and Finance) to ensure appropriate integration of functions to meet goals.
  • Identified and defines necessary system enhancements to deploy new products and process enhancements.
  • Provided direction and technical leadership; acts as technical resource in all phases (development, integration, user acceptance test and production) of the development and implementation process.
  • Considers to business implications of the application of technology to the current business environment; identifies and communicates risks and impacts; proposes risk mitigation options.
  • Processes a comprehensive understanding of how own area and others (i.e. architecture or infrastructure) collectively integrate to contribute towards achieving business objectives.
  • Acted as advisor and coaching to new or lower level analysts; allocate work, provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
  • Influences strategic functional decisions through advice, counsel and provided services which directly impact the business.
  • Persuades and influences other through strong and comprehensive communication and diplomacy skills.

Environment: Citrix, Oracle, Business Objects, Business Intelligences, Micro Strategy, .NET, SharePoint, Microsoft Inquiry Framework (IFW), Data warehouse, JAVA, Cloud, SAAS, SQL Server, WorkFusion, Automation Anywhere

Confidential, Tampa, FL

Pharmacy Benefit Management (PBM) Business Analyst, Senior / PM


  • Documented High Level & Detailed process flows for ePAQ, Mail Order, PHI, Vertices, PBM Billing, Eligibility, ICD 10 Conversions, Application Support Engineer Process, Clinical Service, and Paper Process.
  • Analyzed massive and highly complex data sets, performing AD Hoc analysis and data manipulation.
  • Querying database using SQL and writing SQL, UPDATE, SET, DELETE, INNER JOINS.
  • Sponsor a new BA and train them into the system and processes.
  • Analyze end user needs and determines if the need can be met with existing processes, current internally developed systems.
  • Helps manage workflow to determine the company’s prioritization including new product development, system bugs, enhancements and work orders while working side by side with the development department to maintain a high level of effort and manage resources. Ensures client requirements are grouped logically.
  • Collaborate with other Business Analyst to evaluate all business needs, define system impact, and document changes.
  • Elicit, analyze and document various levels of complex requirements including Business, Users, and Technical requirements into a Business requirement document. Requirement sources will include Federal Regulations, business & technical.
  • Producing documentation that is high quality, clear, well organized, and communicates complex problems effectively. Documentation may include requirements, requirements traceability matrix (RTM), specification, use cases, system test cases, and user manuals for projects of for low to moderately complex.
  • Performs As-Is/Current-State analysis and drafts To-Be/Future-State process based on identified requirements; these are typically documented in Visio as process and/or data flows.
  • Participates in the tracking and management of open issue log and assists in planning for resolution for complex project.

Environment: ALM 10.1, Citrix, Relay Health, SharePoint 2010, Microsoft SQL Server Management Studio, Outlook 2010, Java, MS Visio 2010, Outlook 2010, Waterfall/Agile, HP Quality Center, JIRA, SSRS, SnagIt, Version1, Crystal Reporting, Micro Strategy, SQL Server Reporting

Confidential, Tampa, FL

Sr. Business Analyst


  • Support the development and implementation of Affordable Care Act ( Confidential ) and Health Insurance Exchange (HIX).
  • Lead, Facilitate and support workgroups to address all Confidential provisions that impact issuer (i.e. issuer screening and enrollment requirements validation, etc.).
  • Collaborate with other Business Analyst to evaluate all business needs, define system impact, and document changes.
  • Read federal and state regulation, attend state calls, identify any gap and document into the Functional Specification Document (FSD).
  • EDI 834 and EDI 820 data mapping.
  • Broke down large problem or large scopes into meaningful and achievable work streams which have tangible deliverables and work products.
  • Elicit, analyze and document various levels of complex requirements including Business, Users, and Technical requirements into a Business requirement document. Requirement sources will include Federal Regulations, business & technical SMEs, Software user guides, procedures manuals, HIPAA companion guides and other written sources.
  • Producing documentation that is high quality, clear, well organized, and communicates complex problems effectively. Documentation may include requirements, requirements traceability matrix (RTM), specification, use cases, system test cases, and user manuals for projects of for low to moderately complex.
  • Performs As-Is/Current-State analysis and drafts To-Be/Future-State process based on identified requirements; these are typically documented in Visio as process and/or data flows.
  • Participates in the tracking and management of open issue log and assists in planning for resolution for complex project.
  • Created a user stories, process flows, and wireframes in order to clearly communicate a set of functional requirements.
  • Create and manage a backlog of clearly defined and prioritized user stories.

Environment: HP Quality Center, Serena, SharePoint 2010, MS Outlook 2010, Word 2010, Excel 2010, PowerPoint 2010, MS Visio 2010, Java, Cobol, PHP, Oracle, Mainframe, Team track, CSR Desktop, Waterfall, Agile/Scrum


Sr. Business Analyst


  • Coordination, analysis, development and testing of all issues encountered thru entire SDLC to deployment.
  • Uploaded document onto SharePoint, for members to download, revise and upload shared documents.
  • Facilitate meeting with globally located team of developer and SME’s via presentation, and JAD sessions and presentation effective communication essential in making things happen.
  • Assists product owner’s/products management work before release into production.
  • Created user stories, process flows in order to clearly communicate a set of functional requirements.
  • Leads and documents requirements definition sessions with business, technical stakeholders to better understand functional data, user interface, and non-functional requirements.
  • Detailed functional requirements in collaboration with product management, business stakeholders and engineering.

Environment: Oracle 11, Xpression tool, SQL/Real-time, TOAD, XML, MS Office, ReqWeb, ReqPro, Clear Quest, Office Communicator, WebEx, NetMeeting, SharePoint, MS Outlook, Word, Excel, PowerPoint, Agile/Scrum

Confidential, Cincinnati, OH

Sr. Business Analyst


  • Developed a new Credit Card application which was all automated and replacing existing system.
  • Obtaining a detailed knowledge of the business process being followed in the project environment.
  • Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it for the developers.
  • Involved understanding the current business process, defining scope of the project along with position statement. Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
  • Meeting with users and stakeholders to understand the problem domain, gathering customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
  • Assists in the development of web Methods based EAI environments for the IT Organization.
  • Analyze business requirements and segregated them into Use Cases and activity diagrams using MS Visio.
  • Preparing Business workflow models that cover "How" business processes are accomplished.
  • Analyzing Business Requirements to produce System Requirements for the technical team using MS Visio.
  • Used TOAD and Teradata Warehouse to move customer data to data warehouse where it can be recalled and analyzed.
  • Testing the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
  • Bugs, which would enhance the usability of the application, were logged using Jira and Quality Centre.
  • Interacting with the developers on resolving the reported bugs and various technical issues.
  • Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Windows XP, SQL, MS Visio, MS Project, Enterprise Architect (EA), iGrafx Flow charter, Oracle, MS Office Suite, Java/J2EE, TOAD, SQL Developer, Sybase, DB2, DB Artisan

Confidential, Milwaukee, WI

Sr. Business Analyst


  • Gathered and documented requirements from a diverse user community.
  • Successfully conducted JAD Sessions with SME’s and Business Users to gather requirements.
  • Accurately identified the various groups and created pivot tables for further classification and thus, created a better understanding of the groups.
  • Delivered high-level functional designs for projects and enhancements and fulfilled client requirements.
  • Assists in the monitoring, managing and coordinating of the Development, Test, QA and web Methods environments.
  • Translated requirements to functional design documents for complex systems/processes.
  • Interacted with application developers and communicated user needs and requirements.
  • Developed test plans, reviewed test cases, reviewed test scripts and wrote user documentation.
  • Uploaded documents produced onto SharePoint, an intranet website for all technology information group members to download, revise and upload shared document.
  • Interact with programmer to develop XML Code written for WSDL Document.
  • Performed Validation to map data from Lotus Notes.
  • Operated as a senior member within a larger team.
  • Identified & coordinated all client application groups supporting client business apps.
  • Obtaining app group plans for app testing for Win 7 readiness.
  • Track and report app testing status, status of remediation.
  • Report status of client business app readiness for Windows 7.
  • Supporting business app groups in resolving Windows 7 related issues.
  • Used MS Project to manage schedules, deadlines and resources and to collaborate on the project
  • Extensively performed UAT.

Environment: Lotus Notes, Google, MS Visio, MS Excel, MS Project, Rational Requisite Pro, Microsoft Office Suite 2007, Microsoft Windows XP, Windows 7, MS SharePoint, XML, Web service

Confidential, Waltham, MA

Sr. Business Analyst


  • Basic responsibilities involved the analyzing end user requirements and communicating and modeling them to the development team.
  • Took critical part in formulation of the Project Plan and Scope to layout the Project Definition, Budget and various factors affecting the project and the actors.
  • Initiated JAD sessions with End Users through one on one and group interviews to better understand the user requirements.
  • Created extensive use case, activity, sequence diagrams of the required system to enable clear project idea and goals.
  • Created System Specification Document using RUP Methodology, Requirement Specification Documents, Use Case Models, and Work Flows.
  • Involved in creating EDI 837(I, D, P), 835, 277-U, 270/271, 276/277, 278, 820 and 834 transactions processing flow.
  • Tested the system and applications for compliance with the HIPAA and EDI.
  • Detail knowledge and experience working on ICD 9-10 and HIPAA 4010/5010.
  • Following which I was involved in creating ANSI X12 format, HIPAA and HL7 regulations to insure customer privacy insured under the policy.
  • Updated and mentored end users throughout the Development Life Cycle with bi weekly presentations and webinar.
  • Change and Traceability Matrix was maintained throughout the project to keep track of changing user requirements and alterations made by the team.
  • Streamlined the project with component business modeling to increase efficiency and better planning.
  • End user requirements and changes were monitored and communicated to various stakeholders and project members.
  • Met with technical/development team on weekly basis to determine the project strictures such as Privacy protection, communication, and security.

Environment: MS Project, SQL, Rational Unified Process (RUP), Rational Requisite Pro, Rational Rose, Clear Quest, Microsoft Visio, Windows 2000/XP, Mercury Test-Director, MS Visio, Business Objects

Confidential, MI

Business Analyst


  • Conducted User Interviews to determine the cause of the data.
  • Studied business requirements and conducted User Interviews to identify and document the data discrepancies and their sources as related to Government Contract Compliance (GCC), Government Disclosures, Government Pricing, Customers, Products, Product pricing.
  • Prepared Test Plans for each release, written Test Cases and executed them as part of Functional Testing. Prepared Test Reports and Deliverables and submitted for version releases.
  • Involved in creating EDI transactions such as 837,834 and 835.
  • Throughout the project, was involved in giving clarifications on domain and product functionality for the team.
  • Regular interaction with the core developers helped us in fixing the defects in less time.
  • Created automated Load test scripts using Load Runner.
  • Provided FDA 21CFR Part 11 Documentation Remediation for corporate-wide Clinical Trial System.
  • Used Test Director and HP Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
  • Performed Load and Stress Testing using Load Runner.
  • Automated confidence tests that run on new builds on regular basis.
  • Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
  • Evaluated testing results for each potential release build using Test Director, HP Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.
  • Involve in preparing Trace Matrix to design test cases.
  • Preparing weekly action report & QA feedback to QA team & Manager.

Environment: Test Pro 8.2, HP Quality Center 9.0, Load Runner 8.2, Oracle, SQL Server, .net, Business Objects, MS Excel, Word, Visio, power point, MS-Project, Informatics, ETL

Confidential, Chicago, IL

Business Analyst


  • Gathered, analyzed and documented requirements from the SME’s of the processing, appraisal, credit and closing departments to create supporting documents like Use Cases, Functional Specifications, UML Diagrams and Test Cases.
  • Analysis of external factors and the third party data sources such as regulatory agencies & credit bureaus, and document any constraints.
  • Designed the business requirement collection approach, based on the project scope, within the framework of RUP Methodology.
  • Developed business process models to document existing and future business processes and requirements, using Rational Rose and Rational Requisite Pro.
  • Performed extensive requirement analysis including data analysis and gap analysis.
  • Designed and implemented basic SQL queries for QA testing and report / data validation.
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions.
  • Functioned as the primary liaison between the business line, operations, and the technical team throughout the project cycle.
  • Migrated document from shared drives to SharePoint Environment.
  • Analyzed and researched on operational procedures and recommended changes for improvement - with an emphasis on automation and efficiency.
  • Conducted benchmarking activities to identify best practices.
  • Used SQL, Toad, Data Warehousing and Data Cleansing for the arrangement of customer data.
  • Used Rational Clear Quest as the Change control tool.
  • Performed User Acceptance Testing (UAT), tracked and managed defects via HP Quality Center and ensured full signoff from users following the successful completion of the UAT.

Environment: MS Visio 2007, MS Office 2007, RUP, Rational Clear Quest 7.0, .Net, MS Groove, MS SQL Server 2008, MS Access 2007, MS SharePoint Server, MS Visual Studio 2008, XML, and Camtasia Studio

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