PROFESSIONAL SUMMARY:

• I am an information technology professional with over twelve years’ experience working for clients in insurance, healthcare, financial services and other industries. For the past twelve years, I worked as a Business Analyst , functional architect, software test engineer and system administrator on projects involving the implementation of commercial Project and Portfolio Management (PPM) solutions for the clients.
• In th e s e roles , I was responsible for evaluating PPM tools for the clients, creating Business Requirement and system requirement Documents, Object Configuration document, user stories, traceability matrix for the deliverables. supporting the development of requirements, configuration of the software, and testing.
• Organized workshops to understand the current process and elicit requirements.
• Conducted analysis of business and user needs in order to develop requirements documentation
• Analyze the existing process and recommend the process supported by the tool.
• Conducted and scheduled Vendor Demos of the implemented requirements.
• Created and maintained Functional /Software Requirement Document, Object Configuration and security document.
• Elicit requirements, translating and simplifying requirements into use cases and user stories.
• Created traceability matrix by mapping the RFO requirements to user stories.
• Created Business Process work flow Documents using Visio and ARIS.
• Demonstrate the delivered functionalities to the sponsors, stakeholders and Business Users.
• Conducted training session for the new users to train the new implementation.
• Defined roadmap for the PPM tool Clarity implementation and upgrade
• Task creation for each Product Backlog Item (PBI) in Team Foundation Server (TFS) and Version One for each sprint
• Performed User Acceptance testing (UAT).
• Created, tested and maintained the entitlement document (security) for all the releases.

TECHNICAL SKILLS:

PPM Tool: Confidential, HP PPM

ITSM Tools: BMC Remedy, HP Service Manager

Languages: HTML, VB.NET

RDBMS: Oracle, MS SQL Server, MS Access

Operating Systems: Windows9x/NT/2000/XP, UNIX, Sun Solaris

Technical skills: Cisco LAN Switch, Storage Area Network

Tools: Rational Test Manager, Quality Center, Quick Test Pro, Clear Quest, Toad for Oracle, SharePoint, ARIS, Visio

Domain: Embedded systems, Storage Area Network, Retail, Health Care, Insurance, ecommerce

RELEVANT EXPERIENCE:

Confidential

Consultant, Austin, TX

Responsibilities:

• Review of business processes, providing process improvement recommendations
• Identifying business needs and assessing the impact of system or process changes
• Eliciting and documenting requirements.
• Providing insight to ensure requirements are translated into workable business solutions
• Mapping RFO requirements to user stories.
• Create User Stories and Accepted criteria for requirements.
• Data element identification and mapping data elements to the PPM tool for PPM implementation for the modules Demand Management, Project Management.
• Develop and maintain a set of organizational policies and procedures as relevant to processes and the organization.
• Create Business Requirement Document and Functional Requirement Document, Process work flow Documents, Security Entitlement Document using Visio.
• Manage the Sprint testing is completed as per requirements defined.
• Conducted demo to the client of the implemented sprint functionalities.

Environment: HP PPM, Agile Manager, ALM, Agile methodology

Confidential

Business Analyst, Milwaukee, WI

Responsibilities:

• Organized workshops to understand the current process and elicit requirements
• Gathered requirements from the internal business users, facilitated and captured requirements
• Implemented migration strategy for PPM implementation
• Mapped the data of the existing reports with the OOTB PPM reports
• Verified the data loaded appropriately after the execution of jobs
• Conducted analysis of business and user needs in order to develop requirements documentation
• Elicited requirements, translated and simplified requirements into practical solutions, requirements management and communication working in conjunction with the business users and development teams
• Developed and maintained a set of organizational policies and procedures as relevant to processes and the organization
• Created business requirement document and functional requirement document, processed work flow documents, security entitlement document using Visio
• Created data mapping of the existing data with clarity data
• Created traceability matrix by mapping Requirements to Use cases and user stories.
• Created tasks for the product backlog items in team foundation server
• Worked for Project Portfolio Management tool selection process included preparing questionnaires to vendor, review vendor responses
• Identified and mapped the existing reports to Confidential OOTB reports
• Identified the data elements for PPM implementation for the modules resource management, project management, portfolio management, time tracking
• Created initial clarity setup for POC
• Worked on Clarity Production support using ITSM tools HP Service Manager
• Created and supported portlets and dashboards, support standard PPM objects: groups, OBS’s, portlets, calendars and rate matrix etc.
• User setup and provisioned, migrated codes from one environment to another using XOG
• Customized fields and page layouts of all objects, created, generated and distributed reports
• Built components of a PPM system to support core business &PMO processes
• Created training document for the implemented requirements and workflows.
• Trained the users for Clarity implementation and ITSM Processes.

Environment: Confidential, Gel Script, NSQL, XML, XOG, SQL Server 2000,TFS, Share Point, HP Service Manager, UAT, Agile methodology

Confidential

Techno Functional Architect, Lake Forest, IL

Responsibilities:

• Gathered requirements from the internal business users, facilitated and captured requirements
• Conducted analysis of business and user needs in order to develop requirements documentation
• Elicited requirements, translated and simplified requirements into practical solutions, requirements management and communication worked in conjunction with the business users and development teams
• Configured and customized the Clarity tool as per requirements
• Performed system administrator and support activities
• Performed XOG
• Created and executed application test scripts, scenarios, and test plans that validated initial business requirements
• Developed and maintained a set of organizational policies and procedures as relevant to processes and the organization
• Created business requirement document and functional requirement document, security entitlement document
• Created business process work flow documents using ARIS
• Implemented Confidential resource management and time management modules
• Performed SAP uploads
• Created resources, resource class, maintained and created rate matrix, maintained timesheet periods, created security groups, provided security rights in Confidential
• Created projects, programs, portfolios, demand, added team members to the projects, assigned and allocated resources to the project
• Created users, risks, issues, change requests, post timesheet activities
• Co - ordinated with CA for upgrading activities
• Created customized portlets, jobs scheduling, generated reports in Confidential
• Created objects, sub-objects, custom objects using Studio in Confidential
• Created prototypes in Confidential to present to the business users to give overview of the new implementation
• Coordinated implementation activities with the technology team. Demonstrated the delivered functionalities to the sponsors, stakeholders and business users and received sign off on the delivered requirements before releasing to the production environment
• Worked on support in resolving tickets created by Confidential users using ITSM tool BMC Remedy.
• Performed UAT testing activities
• Verified and tested the implemented requirements and provide sign off
• Identified the new requirements while testing the PPM configuration
• Created and tested the security document

Environment: Confidential, Gel Script, NSQL, XML, XOG, SQLServer 2000, UAT, SharePoint, BMC Remedy, ARIS, Agile methodology

Confidential

Clarity Consultant, Richmond, VA

Responsibilities:

• Analyzed the business requirements, current business process.
• Collaborated with stakeholders to clarify project requirements and business objectives and acquire commitments
• Business and functional requirements gathering from the business users
• Designed requirement documents, measured and optimized key business processes
• Derived a detailed understanding of the stated business problem and objectives and worked with the stakeholder and technical team toward resolution to achieve the objectives
• Test plan and test case creation in QTP for the PPM modules portfolio, finance and demand management and customized functionalities
• Developed system test plans, ensure software quality assurance (SQA) standards are achieved, and validated that business goals were accomplished
• Monitored test execution, defected tracking and analysis
• Created test strategy document for the PPM upgrade/migration
• Created test tasks for Product Backlog Items (PBI) in Version One
• Executed regression suite for every release. Created and updated regression suites in QTP as per requirement change
• Involved in all stages of the testing process - test estimation, test environment setup, developed and reviewed the requirements, test plan, test cases, stage and production environment
• Updated the test results to the scrum master and the stakeholders
• Provided signoff for the PPM testing activities for every release
• Created strategy plan for the clarity upgrade from version 12 to 13
• Created process work flow documents using Visio
• Created resources, projects, portfolios, portlets, security groups and provided security rights to users in Confidential
• Performed system administrator and support activities
• Configured Clarity by setting up users, time periods, calendars, rate matrix. Customizing fields and page layouts
• Developed reports/dashboards. Configured portlets, user setup and provisioning
• Scheduled jobs and generated reports weekly
• Performed administrative activities like creation of objects, sub-objects, custom objects using Studio
• Scheduled jobs, ran OOTB and customized reports in Confidential
• Demonstrated the delivered functionalities to the sponsors, stakeholders and business users
• Received approval from the business users of the implemented requirements
• Received sign off from business for the implemented requirements. Performed UAT testing activities
• Verified and tested the implemented requirements and provided sign off
• Tracked the requirement progress and reported to the client and stakeholders
• Created and updated functional requirement documentation. Assisted in change management process, development and execution of UAT use cases
• Worked with QA team to develop system test plans, ensured software quality assurance (SQA) standards are achieved, and validated that business goals are accomplished
• Assisted in administrative tasks as needed to facilitate testing
• Developed and reviewed the requirements, and conducted business code reviews
• Tested scripts execution, performed integration, system, functionality testing

Environment: Confidential, Gel Script, NSQL, XML, XOG, SQLServer 2000, BMC Remedy, Quality Center, UAT, SharePoint, Agile methodology

Confidential

Business Analyst, NYC, NY

Responsibilities:

• Developed and documented the phase business requirements in a specification document that the technology team will be able to leverage during implementation
• Coordinated implementation activities with the technology team. Demonstrated how the proposed solution design will meet specific business requirements in Confidential and how the user will be leveraging the tool
• Prepared training documents using CA Productivity Accelerator (CAPA)
• Demonstrated the delivered functionalities to the sponsors, stakeholders and business users
• Received approval from the SME’s and core business users for the implemented requirements
• Mapped the use cases to requirements - traceability matrix creation.
• Facilitated the UAT Activities, track and monitor the UAT and test activities. Co-ordinate with different teams and delivered the deliverables on-time. Managed release and deployment activities
• Verified and tracked requirements before delivery throughout the project cycle
• Test scripts execution. Performed UAT and functionality testing
• Performed administrative tasks as needed to facilitate testing
• Supported UAT team to understand the requirements implemented in Confidential in each phase
• Executed tests for the implemented requirements and provided sign off for the PPM modules resource management, project and portfolio management, finance management, portlets and workflows
• Worked with stakeholders to gather prioritized requirements, established scope and set expectations for reporting or analysis deliverables, in order to successfully address business issues
• Created projects, programs, portfolios, resources, and portlets. Scheduled jobs, ran reports in Confidential
• Created resources, projects, OBS, rate matrix, posted timesheet jobs. Provided security to the resources
• Created prototypes using Studio in Confidential to the core business team during requirement gathering sessions
• Performed system administrator activities
• Performed XOG activities
• Prepared the sign off meeting document from business in each iteration. Performed UAT testing activities
• Identified the key dependencies, risks and issues in time and worked to mitigate them
• Verified and tested the implemented requirements and provide sign off
• Tracked the requirement progress, reported to the client and stakeholders
• Supported UAT team to understand the requirements implemented in Confidential in each phase
• Supported UAT Lead in successful execution of test cases throughout the PPM Initiative

Environment: Confidential, Gel Script, NSQL, XML, XOG, SQL, CAPA Server 2000, Quality Center, SharePoint

Confidential

Clarity System Administrator, Richmond, VA

Responsibilities:

• Create Business Requirement Document and Functional Requirement Document, Process work flow Documents, Security Entitlement Document using Visio.
• Produce UI mockup screens using Confidential by creating Objecs, Sub-Objects.
• Performed initial setup of Confidential by Creating resources, Roles, Project templates, Security groups, Time periods, Providing security rights to users.
• Performed System Administrator and Support activities.
• Develop and document the business requirements for implementation.
• Coordinate implementation activities with the Technology team.
• Verify and track requirements before delivery throughout the project cycle.
• Test scripts execution. Performed UAT and Functionality testing.
• Resolved user tickets by supporting PPM tool
• Configured objects, added/modified attributes, and portlet creation
• Supported project entry, user maintenance, system clean-up and debugged problems reported by user community through ITSM tool Remedy
• Integrated Clarity with Microsoft project. Supported users to resolve issues related to clarity integration
• Test scripts execution. Performed UAT and functionality testing

Environment: Confidential, Gel Script, NSQL, XML, XOG, SQL Server 2000, SharePoint, BMC Remedy, Quality Center

Confidential

Clarity Consultant, Dublin, OH

Responsibilities:

• Scheduled review meetings, test plan walk through, verification of defects, escalated defects to the vendors and development team and other concerned members
• Created test scenarios. Prepared test data and performed test activities
• Test scripts execution, performed integration, system, functionality, compatibility testing, back end data testing and UAT Testing. Performed various order scenarios
• Performed requirement verification by executing test scripts
• Tested the reports, portlets and user securities
• Elicited requirements using interviews, document analysis, requirements workshops
• Led requirements analysis and verification, ensured requirement statements were complete, consistent and verifiable and that they conform to standards
• Participated in peer reviews and inspections of requirements documents. Participated in peer reviews of work products derived from requirements specifications to ensure the requirements were interpreted correctly by creating prototypes using Confidential studio and process work flow diagrams using Visio
• Managed requirements traceability information and tracked requirements status throughout the project
• Managed changes to base lined requirements through effective application of change control processes and tools
• Implemented project management, resource management and time management
• Coordinated the requirements to the technology team. Worked with QA team to make them understand the requirements and supported in creating test cases
• Demonstrated the delivered functionalities to the business users
• Performed requirement verification by executing test scripts

Environment: Project Management, Business Analyst, Confidential, Gel Script, NSQL, XOG, XML, SharePoint, SQL server 2000, Quality Center

Confidential

Test Lead, Milwaukee, WI

Responsibilities:

• Project delivery, maintained and monitored project schedules, received approvals from the client management, demonstrated the implementation to stakeholders and sponsors
• Identified the key dependencies, risks and issues in time and worked to mitigate them
• Created project plan, budget, created schedules and milestones
• Tracked the team progress, reported to the client and stakeholders
• Client interaction, project management, resource management
• Developed and documented the phase business requirements in a specification document that the technology team will be able to leverage during implementation
• Demonstrated the tool implementation to stakeholders and sponsors, requirement gathering and analyzing requirements
• Created business and functional requirement documents, processed documents using Visio
• Educated and trained stakeholders, sponsors and business users of new implementation
• Provided leadership in migrating multiple around 36 applications from Windows XP to Windows Vista
• Resource planning, monitored project schedules, project health tracking, gathered all application information from the client, understood the functionalities and risk involved in migrating the applications, coordinated with client and offshore team
• Developed and reviewed test design and test plan for various applications
• Test case creation and user acceptance testing
• Creation of initial planning in identifying the application to be migrated for the year 2009 and 2010
• Project planning, captured test effort, provided test estimation, monitor project health, project schedules, project status reporting and team coordination
• Managed offshore testing team from client location, created test plan, test scripts, escalated defects to the concerned members, attended status meeting, managed testing team to deliver the product successfully
• Executed test scripts, performed integration, system, functionality, compatibility testing

Environment: VB.Net, Clear Quest, Testing, SharePoint, Quality Center

Confidential

Test Manager, Farmington, CT

Responsibilities:

• Handled multiple projects at client location in personal lines. Managed testing team both in client location and offshore
• Delivered, maintained and monitored testing schedules, received approvals from the client management, demonstrated the implementation to stakeholders and sponsors
• Client interaction, project management, resource management
• Developed and documented the phase business requirements in a specification document that the technology team will be able to leverage during implementation
• Demonstrated the tool implementation to stakeholders and sponsors, requirement gathering and analyzing requirements
• Identified the key dependencies, risks & issues in time & worked to mitigate them
• Created test plan, budget, created schedules and milestones
• Tracked the team progress, reported to the client and stakeholders
• Created business and functional requirement documents, process documents using Visio
• Educated and trained stakeholders, sponsors and business users of new implementation
• Managed the project PWS (Product Work Station) which is a migration of underwriting rules to latest version, executed and verified underwriting rules and PLIC Next Generation which is new insurance policy released to all US states and various change controls
• Worked on various change controls
• Requirement analysis, use case preparation
• Involved in all stages of testing process - test estimation, test design, develop and review test plan, test cases, test execution
• Executed SQL Queries using TOAD, deployment activities. Set up the entire environment for the training and other in-house development purposes
• Developed test cases in development, test, and production environment
• Monitored testing effort, test status, defect metrics, traceability matrix, project schedules and coordination, resource planning, monitoring project schedules, project health tracking
• Coordinated various test teams includes client, vendor and offshore
• Scheduled review meetings, test plan walk through. Verification of defects, escalated defects to the concerned members, communicated with business analyst and developers for clarification if any. Attending status meeting, defect configuration meeting
• Automated test scripts using QTP

Environment: TOAD, QTP, MS SQL, Clear Quest, Quality Assurance, Quality Center

Confidential

Test Manager

Responsibilities:

• Delivered, maintained and monitored testing schedules, received approvals from the client management, demonstrated the implementation to stakeholders and sponsors
• Client interaction, project management, resource management
• Demonstrated the tool implementation to stakeholders and sponsors, requirement gathering and analyzed requirements
• Created business and functional requirement documents, process documents using Visio
• Educated and trained stakeholders, sponsors and business users of new implementation
• Set up testing lab in offshore
• Developed and reviewed test plan and test cases
• Coordinated with onsite team and client
• Test strategy preparation for test, stage and production environment setup, monitored and ensured the product was successfully delivered as per plan
• Performed test execution, captured test effort
• Project tracking, project status reporting and team coordination
• Executed build sanity tests, release sanity tests in Windows, Linux and Solaris platform
• Created defects, characterized defects, involved in QC activities

Environment: Linux, Sun Solaris, Windows 2003 Server, LAN Switches (Cisco, Brocade etc) SANTesting, Quality Center

Confidential

Test Manager, Louisville, CO

Responsibilities:

• Project delivery, maintained and monitored testing schedules, received approvals from the client management, demonstrated the implementation to stakeholders and sponsors
• Client interaction, project management, resource management
• Resource planning, monitored project schedules, project health tracking, project plan review
• Prepared signoff documents and received approval from the stakeholders and sponsors
• Educated and trained the stakeholders and business users
• Prepared the sign off meeting document from business in each iteration. Performing UAT testing activities
• Identified the key dependencies, risks and issues in time and working towards to mitigate them
• Created test plan, budget, created schedules and milestones
• Tracked the team progress, reported to the client and stakeholders
• Created test designs of CLI Commands, prepared test cases using UNIX Shell Script
• Created traceability matrix, monitored test execution, defect tracking and analysis
• Developed use cases, requirement gap analysis. Scripts execution, defects verification
• Performed Veritas Net backup stability testing
• Prepared test cases, test plans and executed test cases during product assurance testing phase
• Documented and escalated issues. Set up test bed
• Automated test scripts using Rational Test Manager
• Managed GUI testing team, created GUI test plan, prepared GUI test designs
• Created test cases, test design and test plan for the gap areas
• Scheduled review meetings for the new identified tests, test plan and test design with the client and team
• Designed test plan and test cases template
• Imported the tests into quality center
• Performed integration tests, system tests, failover/recovery test, PA Acceptance manual tests at onsite
• Captured test effort, project tracking, project status reporting and team coordination

Environment: Linux, Rational Test Manager, Quality center, SAN testing, Quality Assurance, Quality Center