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Lead Business Analyst Resume

Charlotte, NC

SUMMARY:

  • Business Analyst/Project Lead with over Nine (9) years of experience managing North American, European and other off shore resources
  • Experience in project management: created and updated project plans by adding dependencies using MS Project
  • Performed business requirements modeling, risk analysis, software validation and development of Web based and client/server applications in diverse business domains
  • Experienced in managing various aspects of the software development lifecycle (SDLC) including requirements gathering, design, development, testing, deployment and support
  • Extensive knowledge in creating BRD, TRD, FRD, Source to Target Mapping documentation (STTM)
  • Delivered solutions utilizing Salesforce.com’s sales cloud, service cloud and the communities capabilities creating the ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth
  • Experience with data migration and implementation projects between the Salesforce legacy to new CRM and Legacy CRM to the new database
  • Experience working on Salesforce automation, marketing automation, order entry and customer service solutions using Salesforce.com sales, Service Cloud, Force.com, customer and partner portals, Site.com, Visual force and Chatter
  • Knowledge of leading - edge Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions and architectures, as well as transformation opportunities and requirements to develop Enterprise PaaS and SaaS offerings
  • Extensive experience in business process modeling using various tools such as MS Visio, Share Point, Rational Rose, Visual studio, Optimal Trace, Caliber RDM to create Data Flow Diagrams (DFD), Use cases, User journey, GUI, Activity, Sequence Diagrams and ULM tools
  • Facilitated and participated in Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions with management, SMEs, vendors, users and other stakeholders
  • Experience working with global business users as well as senior management for Web-based and client server applications
  • Strong communicator and problem-solver skilled at analyzing/eliciting the business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results
  • Entrepreneurial self-starter capable of functioning with equal efficiency as an individual contributor or a team leader/player

TECHNICAL SKILLS:

Methodologies: Software Development Life Cycle SDLC), Waterfall, AGILE, Rational Unified Process

Case Tools: Rational Rose 4.0, MS-VISIO

Tracking Tools: Rational Requisite Pro, Mercury Test Director

QA Tools: Mercury Test Director, Quality Center, Jama

SFDC: Apex Data Loader, Connect Offline, Force.com, Visual force pages

Operating Systems: Windows, Mac, Unix

Database: Oracle 10g, SQL Server 2010/2012/2014, DB2, Teradata

PROFESSIONAL EXPERIENCE:

Lead Business Analyst

Confidential, Charlotte, NC

Responsibilities:

  • Responsible for requirement gathering for project scoping and details for North America and Europe
  • Identified the data requirements to be facilitated to the development team for development flow
  • Created demo page layouts for the businesses for a better understanding for the future state discussions
  • Conducted in-depth analysis for the field description and reported for the LTL and brokerage as the back bone for the supply chain business
  • Involved in project implementation stage transactional activities which included the project management control and reporting activities carried out regularly and needed to demonstrate control of the project
  • Ingested data from various sources including the Oracle database and flat files to add functionality
  • Responsible for scripting the business requirements, solution design and test scripts for the project
  • Created project plans and lead daily meeting to keep the team on track for implementations
  • Ingested data from various source including database, flat files from LTL and brokerage
  • Created field matrix documentation for the existing, new and dependent fields for requirement for business units as Global forwarding, LTL, brokerage, intermodal for Salesforce objects (Accounts, Contacts, Opportunity, Lead, Attachment, Events and tasks)
  • Gathered requirements from various business units by conducting interactive requirement and working sessions with business directors and VP’s of sales and services
  • Effectively managed project timeline and deliverables via MS Project and Asana (Tool used by the team for global interaction and updates)
  • Responsible for maintaining security by creating various sharing rules and permission sets and writing scripts for Field level Security
  • Created source to target mapping documentation with each field detail descriptions to be used for developers and business for reference purpose now and future use
  • Worked as key point of contact and assisted users/business after implementation
  • Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
  • Conducted implementation impact analysis sessions with users and business to make users aware and comfortable with upcoming changes
  • Created user training presentation and navigated training sessions during pre and post implementation
  • Conducted interactive sessions with effect teams after implementation for feedback and area of improvements for next scope requirements

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Asana, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Google analytics, Qualtrics survey.

Project Lead

Confidential, Cambridge, MA

Responsibilities:

  • Completed three lifecycle projects which include scoping, implementing and enhancement on community cloud
  • Managed QA and implementation teams onsite/off shore and ensured on time delivery
  • Provided subject matter expertise for design solution to scope the requirements using Visio providing deeper understanding of the current and future system work flow
  • Responsible for design and functionality of community cloud and service cloud.
  • Involved in project implementation stage transactional activities which included the project management control and reporting activities carried out regularly, needed to demonstrate control of the project.
  • Worked on Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions and architectures, as well as transformation opportunities and requirements to develop Enterprise PaaS and SaaS offerings
  • Ingested data from various source including Oracle database, flat files to add functionality to HR Responsible for scripting business requirement, solution design and test scripts for the project
  • Review and updated mapping document and transformation rules provided by analyst and implementation team
  • Conducted deep impact analysis on the system integration, with third party application (Qualtrics survey) details captured for sync integration between both applications
  • Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for Field level Security
  • Responsible for creation and configuration of various homepage components and SSO for communities
  • Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
  • Lead the User Acceptance Testing efforts to verify that the developed reports meets the requirements

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Google analytics, Qualtrics survey.

Project Lead

Confidential, Washington, DC

Responsibilities:

  • Managed a team of analysts, developers and testers for timely completion of multiple projects
  • Drove Salesforce project business users on salesforce community cloud
  • Effectively managed project timeline and deliverables using MS Project
  • Designed, developed and tested new business requirements and functionality by understanding the business workflow
  • Involved in project implementation stage transactional activities which included the project management control and reported activities carried out regularly, needed to demonstrate control of the project
  • Queried databases for data analysis and facilitated manual testing.
  • Responsible for reviewing/updating business requirement, solution design and test scripts for the project.
  • Review and updated source to target mapping documentation (STTM) document and transformation rules provided by analyst and implementation team
  • Ran deep impact analysis on the campaigns, accounts, contacts for both way sync integration between constant contact application and Salesforce
  • Integrated an external tool with salesforce using Sync apps “Cazoomi” conducting successful data migration from Oracle database
  • Created presentations using MS PowerPoint, MS-Visio for flow-charting, Use- Case process models and architectural design of the application to project future state.
  • Responsible for managing the data clean up and ensured maintained unique records in both the marketing tools and salesforce.
  • Worked with MS Excel to filter data and on “Cloudingo” for the data in staging and production.
  • Responsible for the migration of data from an external tool and Constant Contact into Salesforce.
  • Actively involved in leading the testing and reviewing test scripts, test plans, UAT and training to the business users.
  • Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities.
  • Responsible for maintaining security by creating various sharing rules and permission sets and writing scripts for field level security for granting access.
  • Responsible for designing and configuration of the various homepage components and SSO for communities.
  • Involved in developing the test strategy and helped in developing the QA test plans for Functional, Integration and System Testing.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Oracle, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Cazoomi, Constant Contact, Cazoomi Marketing List.

Lead Business Analyst

Confidential, Jersey City, NJ

Responsibilities:

  • Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD)
  • Responsibilities included leading business requirement definition, translation of business requirements into SFDC terminology and Service Cloud solution design review to ensure business requirement fulfillment
  • Designed and deployed solutions that optimized the sales /service cloud functionality and lead the implementation of these solutions
  • Managed and executed the project with coordination with the onshore/off shore team
  • Provided help desk support for issues related to the Salesforce.com system, including analyzing and implementing enhancements, creating validation and workflow rules, building ad hoc reports and troubleshooting issues with Salesforce.com plug-in applications
  • Met with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com
  • Delivered solutions utilizing Salesforce.com’s sales cloud, service cloud, and communities capabilities creating the ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth
  • Implemented Service Cloud by decommissioning and migrating existing Siebel Servicing Portal.
  • Designed and implemented process automation and dashboards to decrease administrative work for the Sales, Finance, Marketing and Exec Teams using Salesforce.com CRM
  • Implemented the Rational Unified Process (RUP) methodology guidelines with its various workflows and artifacts in requirements management and development
  • Involved in project implementation stage transactional activities which included the project management control and reporting activities carried out regularly, needed to demonstrate control of the project
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio
  • Involved in identifying use cases, actors and writing use case narratives. Created use case diagrams and activity diagrams using MS Visio
  • Led the User Acceptance Testing efforts to verifying that the developed reports meets the requirements
  • Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and system testing

Environment: Quality Center, Excel, Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox, Outlook, MS Office, MS Project, Rational Rose, Rational Requisite Pro, RUP, UML.

Sr. Business Analyst

Confidential, Owings Mills, MD

Responsibilities:

  • Led business initiatives including brainstorming on new functionality for current systems and gathering business requirements and system requirements and specifications.
  • Created canned reports in SAP integrating data from various database platforms
  • Analyzed, mapped, cleaned and loaded data from different source to SAP for reporting purposes
  • Interacted with the business operations, involved in gathering requirements, communicated business process, translated needs into Salesforce terms, developed data model, defined objects and relations
  • Defined best-in-class CTI integration (voice, email and chat) process by driving story writing sessions with the business users
  • Prepared various customized reports on Webi/Deski for reporting purposes using SAP
  • Created various reports and report folders to assist the managers to better utilize SAP as a sales tool and configured various reports for different user profiles based on the needs of the organization
  • Successfully scoped and deployed the CTI internal transfer reporting workflow project using soap web services
  • Created and designed SAP business intelligence reporting and migration from 3.1 to 4.1
  • Designed technical specification documents as per the business specifications. Performed gap analysis between the existing and feature modules
  • Consecutively worked on multiple voice projects including providing day to day support to the team
  • Created and authored Use Case Diagrams and Activity Diagrams using MS Visio. Used documentation tools such as MS Office, MS Visio and MS Excel to document and deliver Business Requirement Documents to the state for approval
  • Conducted BRD walkthroughs and obtained sign off from stakeholders. Partnered with clients, peers, technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demand of the end users
  • Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
  • Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking
  • Developed User Acceptance Test Cases and completed User Acceptance Testing

Environment: MS Office suite, MS Project, XML, SQL, MS Visio, Rational Rose, Quality Center, ClearQuest, Clearcase, RUP, MS Project

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