SUMMARY:

• Participates in large complex software projects from pre - award to post implementation. Has filled many roles, including program management office, software development, team lead, business analyst, data modeling, system testing, on-call, help desk, trainer, estimating subject matter expert, and customer facilitation. Current career Confidential is in project management and business analysis.
• Knowledge in energy, automotive, state and local government, health care, academic research administration industries.
• Maintains excellent customer and team relationships.
• Leads teams and customers toward decisions that result in positive impact to the project.
• Works independently and completes multiple tasks within deadlines. Devotes much attention to quality.
• Obtained broad technical skill set in the information technology industry (please see table at end of resume).
• Maintains PMP certification by staying current in knowledge and practice of project management.

TECHNICAL SKILLS:

• Powerbuilder, including PFC
• Oracle
• MS Visual Studio (C++)
• CA7, Control M/R, VMSched
• IBM PCs & comp.
• MS Word/ Corel Word Perfect
• MS NT 4.0 Workstation and Server
• C / C++
• MS SQL Server
• IBM Rational Rose / Requisite Pro/ Rational Software Architect
• PVCS / Merant /Serena
• IBM MVS
• MS Project
• MS Windows 7, XP, 98,3.1
• COBOL
• Confidential
• TCP/IP
• RoboHelp
• MS PowerPoint
• MS-DOS
• Confidential
• IMS
• ForeHelp
• MS Internet Explorer
• MS Excel (including macros)
• CMS/VM
• ISPF
• DB2
• MicroFocus Workbench
• Netscape
• MS Access
• Confidential
• JCL
• MS Access
• PROXMVS
• FireFox
• MS Outlook
• HTML
• My SQL
• Photoshop
• Video Editing (Roxio)
• ABC Flowcharter
• Java
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI lead business systems analyst

Responsibilities:

• Analyzes customer business needs and conducts the planning, analysis and design phases of Confidential . Acts as consultant for department personnel as the business area expert and applications expert of court and Title IV-E eligibility. Serves as liaison between the customer and internal/external project teams. Produces wireframe prototypes and class diagrams using Rational Software Analyst.

Confidential, Lansing, MI

Compliance analyst

Responsibilities:

• Maintained functional requirements regarding the disclosure of financial conflicts of interest in research, and Confidential (institutional review boards) for human research protection, at Confidential .
• The requirements are the foundation of the development of an open source research administration system ( Confidential ) by a multi-university consortium.
• Documented current and future processes and practices related to research administration ‘as is’ and ‘to be’ swim lanes. Tested newly-developed system modules.
• Lead effort with multiple universities to facilitate design critiques with faculty, deans, and staff.

Confidential, Lansing, MI

Responsibilities:

• Project management office subject matter expert for the Confidential Global Healthcare Organization, a program to instill overall change with the sales and implementation of the Healthcare software products.
• Revamped a healthcare proposal estimating algorithm to help align RFP (request for proposal) requirements with estimates. Assisted with proposal for a multi-million dollar healthcare project.
• Documented and deployed a ‘best practice’ toolkit for use by multiple state healthcare projects. The toolkit is based on the PMBOK (Project Management Institute’s Project Management Body of Knowledge) and contains an extensive library of processes and templates, such as scope, communication, resource, quality, issue and risk management plans. Assists account project managers in applied uses of the plans and tools. Helped create an implementation toolkit and work flow that will improve future installations of government and commercial uses of the software that supports Medicaid and Medicare.
• Facilitated discussions with managers from each functional area of the Confidential Healthcare interChange system to identify past risks for future risk identification, avoidance, and mitigation on projects.

Confidential, Lansing, MI

Business/system analyst

Responsibilities:

• Facilitated requirements gathering sessions with Subject Matter Experts (SME) from the Confidential and the Michigan Department of Information Technology (MDIT) for business processes identified by Confidential .
• Documented functional requirements and non-functional requirements using IBM Rational RequisitePro.
• Produced business process models for current business processes (As-Is) and future business processes (To-Be) using Microsoft Visio. Also created Created Sequence Diagrams that described logic flow and identified class objects for the development team to produce the application.
• Participated in gap sessions to determine the completion of development of the software and to determine what requirements had yet to be met.
• Developed procedures used by Confidential to support the Confidential customer.

Confidential, Lansing, MI

Lead software developer

Responsibilities:

• Department of Transportation to manage the review of roadway segments being analyzed for possible highway safety improvements.
• The role included the participation in the entire project life cycle, from analysis to implementation. Lead customer sessions to obtain requirements, helped with data model, ensured quality through walkthroughs, requirements traceability, defect resolution and use of documented procedures, designed, coded, and tested.
• The application is written in Powerbuilder using the Powerbuilder Foundation Classes and the data resides in ORACLE tables on an NT server. All phases of the final project were on time and under budget.

Confidential, Lansing, MI

Software Developer

Responsibilities:

• Software developer for Streamline, also referred to as the Automated Licensing System, the hunting and fishing license system for Michigan and North Carolina.
• POS machines at sites around Michigan, such as sporting goods stores, send information nightly to the system’s server.
• Support includes analysis, gathering customer requirements, design, developing and enhancing windows with Powerbuilder, developing and enhancing batch C programs, changing windows registry entries, creating complex stored procedures on the database, testing, implementation, and production support.
• Database resides on MS SQL server. Development takes place on NT workstations and servers.
• The production application resides on an NT server.
• Technical leader, which includes communicating information to and from the Lansing Solution Center Technical Leader Network and one of the Lansing Solution Center administrative groups, improving team processes, helping set future directions for the project, and being a focal point for technical questions.

Confidential

Software Engineer

Responsibilities:

• Co-project leader for deployment of SLC (System Life Cycle) Roadmap and supporting software engineering processes. A goal of the deployment effort (which was reached in 1997) was to have Lansing site reach level 2 and beyond on the Carnegie Mellon University Software Engineering Institute’s Capability Maturity Model.
• The deployment project included conducting a current situation analysis, providing team awareness, and leveraging, creating, and updating processes and document tools.
• Performed curriculum design and end-user training on the processes for 200+ Confidential employees, and became certified to teach Roadmap 3.0 to the Systems Engineering & Technical Support ( Confidential ) strategic business unit.
• Conducted internal assessments, mentored Confidential on the processes, and processed continuous improvement requests.
• This effort was the foundation for the site to ultimately achieve level 5, the highest level in the model.
• The site achieved level 5 in 2003.

Confidential

System Support, Lansing, MI

Responsibilities:

• Project Leader of a team of 8 to add Confidential Truck division to Sample, a COBOL II/IMS/DB2 system to track the quality of automotive parts based on random sampling and prototyping. Worked closely with the Confidential account and Confidential Truck customer to determine requirements and scope. Developed timeline using MS Project. Utilized the MicroFocus Workbench/PROXMVS/XDB tool suite to develop and test code on the PC platform.
• Held team leader and technical leader roles within the Sample System Support team.
• Converted the batch scheduling system in which Sample runs from CA7 to Control Confidential training on Control M to the Lansing Regional Support Center.

Confidential, Brighton, MI software developer

Responsibilities:

• Analyzed and created a timeline for all Personnel, Materials, and Financial systems used by Confidential Powertrain that would be affected by a Confidential (a code within Confidential that identifies a site) conversion. The list included over 100 systems throughout all of Confidential .
• Responsible for the Disaster Recovery Plan for Confidential Powertrain Headquarters.

Confidential, Jackson, MI

Responsibilities:

• Supported the Confidential Information Center. The support included helping to man a corporate help desk for all PC support and providing end-user training.
• Independently developed the corporate Cost Chopper System. The system is an online VM/ Confidential application which tracks employee suggestions and monetary awards. Worked extensively with the business leaders of the program to determine requirements.
• Supported and enhanced the Gas Payout System. The online and batch Confidential system stores data on Michigan oil wells and produces monthly checks to individuals who own shares of the wells.
• Independently developed the Call In Tracking System. This is a Confidential system that interfaces with data from hand held remotes to report the number of calls taken by service repair employees.
• Independently developed the Energy Usage/Performance Graphical System. This is an ADRS based system that is used by Consumers Power plants to pictorially show the use of coal, oil, and gas.