An experienced IT Business Analyst with over 5 years of extensive experience in Business Analysis and Quality Assurance. Excellent track record of successful execution of several large and medium scale projects for involving cross functional teams and multi facility environments. Proven ability of facilitating and driving IT Business Analysis, requirements management and all SDLC stages of an IT Project./Excellent communicator with emphasis on building strong client relationships and capable of making professional presentations.

• Information Technology
• SDLC Management
• Quality Assurance
• Business Process Analysis
• Retail Systems
• Microsoft Project
• Six Sigma Certification
• Use Case Modeling
• Requirements management tools
• Waterfall Model
• Agile/Scrum Methodology
• AS-IS and To-Be Process Modeling
• Blueprint- Requirement center tool

PROFESSIONAL EXPERIENCE

Confidential Jan 2012- Current
Role: Senior Business Analyst

• Planning and managing functional analysis, design, and testing efforts for a CRM/e-Services implementation project for a large state tax administration agency
• Directly managing functional analysis, design, and testing for one or more sub-systems
• Reporting on the status of team activities.
• Work directly with client to manage and coordinate requirements gathering, functional design creation, and test script development and execution
• Lead efforts to resolve functional issues encountered during the project

Confidential Jan 2011- May2011
Role: IT Business Analyst (Agile/SCRUM) 

• Communicate with business and inform the team about the customer business needs and specifications
• Make certain the user stories are good, comply with acceptance criteria, have sufficient business value and selling points
• Guide the development teams to break down large and complex user stories into simplified tasks for execution
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Capture use cases during requirements elaboration from functional specification and experience in writing use cases using visual modeling language such as UML
• Created Use Cases, Process maps, Workflow diagrams in Blueprint.

Confidential May2009- Jan2010
Role: Sr. Business Analyst and IT Consultant

• Understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals
• Involved with the planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives.
• Control and monitor project scope, time and cost (quality also)—in managing competing project requirements.
• Collect metrics data (such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders.
• Manage the requirements and ensure in time delivery of the expected deliverables to the stakeholders.
• Document AS IS and TO BE Business Process Models
• Document the Future State Data Process Models
• Provided key input in working with users in defining project and system requirements.
• Translated the Business needs into system requirements and communicated with the Business on a non-technical level.
• Responsible for the Ownership and proactive management of all external dependencies for the Technical Team.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Conducted project related presentations and provided reports to the higher management.
• Interacted with the QA team to investigate and resolve production issues.
• As a Senior BA, mentor the new BAs and play the role of an SME to the Business folks.
• Make necessary recommendations for process improvements and effective partnership with the Vendors.

Confidential Jan2008 – May2009
Role: Business Analyst

Managed strategic E-Commerce development initiatives for American Eagle Outfitters including a Virtual Closet solution for their B2C website.

• Managed the requirements gathering and documentation
• Gathered business and system requirements. Created Project Charter, Requirements, Logical and Physical Design
• Responsible for Business Process Analysis
• Documented the Current and Future state Process flow diagrams and Data flow Diagrams
• Prepared a comprehensive use case model and documentation
• Successfully managed the project through Design, Build, Testing and implementation
• Work with IT groups to build project plans and estimates for development of IT Solution
• Managed the Performance testing and bench marking of the work product before signing off for Go live.
• Managed the requirements change control process

Tools Involved: Microsoft Project, ATG Commerce Server, Web 2.0 and Social Commerce, J2EE Development, Load Runner,visio

Confidential Feb2006-Dec2007
Role: Business Analyst

Manage web content of the various Departments of the University. Interface with end users to understand requirements. Design and implement content as per requirements, validate with users and publish the same. Ensure that all the content is latest and fully functional.

• Managed several departments of the University web site for 2 years.
• Conduct Business process analysis.
• Built strong relationships with clients and effectively managed there requirements
• Design Future state Process
• Executed enhancements and regular content updates to department sitelets.
• Develop and manage the work plan for IT Activities
• Developed accessible web content to meet the standards of the University.
• Managed the full spectrum of Web-related tasks, including rapid prototyping, design and layout, graphics creation and optimization
• Managed testing, training, hosting, security, traffic generation and ongoing updates.

Confidential Jan 2005 - Jan2006
Role: Business Analyst

This project involved development of a B2B Vendor Portal and Global Data Synchronization for the Item Master. This complex project involved integration of various third party software products and building a web portal as their supplier interface.
My responsibilities as Business Analyst include the following:

• Managed the project Scope and requirements through all the phases of the Project
• Facilitate requirements gathering and Use Case Documentation
• Change management through Change requests and cost benefit analysis
• Creation of IT estimates and work plan
• Project status reporting
• Mentored the team through the Design and Build Phases
• Managed the User Acceptance testing across several physically separated teams.

Tools Used – Microsoft Project, Rational Requisite pro, Java, JSP, Portlets, Websphere Application Server, Oracle9i, Rational Rose, WSAD IE, Websphere Portal Server, Websphere Business Integration Server Foundation, Websphere Product Center and IBM GDS

EDUCATIONAL QUALIFICATIONS

• Six Sigma Green Belt Certification
• Masters in Information Technology
• Masters in Health Care Sciences,