SUMMARY:

• Sr. Business Analyst Technical product manager - enterprise technologies expert (technical and soft skills) specializing in enterprise data systems for real time/near real time BI analytics and reporting systems. Full planning-analysis, design, development, testing, deployment and stabilization services. Past Enterprise ready hardware/software product solutions include Intranet Data Systems, Global B2E Employee Intranet portal, custom software products for cloud based computing, commercial Software as Service (SAS), Mobile Applications for Intranet/Virtualized Private Networks (VPN), Just In Time Reporting Systems and Business Intelligence Analytics and Reporting Systems.
• Expert level skills and experience with Digital Tech Triangle of Stakeholder-IT-Development teams. Excellent technical liaison and business/digital analytics including requirements translation to epics and stories. Agile-Scrum methodology with backlog and time boxed events to project deliverables. Specialize in strategic planning that translates to clear product strategy with functional requirements baseline that enables stakeholder collaboration and team building with upward-lateral reporting to all key project team members.
• Team builder, servant leader. Results centric, stakeholder-voice of the customer requirements focused.
• Business objectives meeting enterprise strategy and architecture/functional requirements = highly organized synergy and on-time project delivery. Good sense of humor. Works well with all staff levels.

SKILLS SUMMARY:

• Enterprise Systems Engineering
• SDN/NFV/Cloud based systems/VPN
• WAN/MAN/MPLS/VPLW/VPWS
• Mobile platform IOS/Android/Win
• Software as a Service (SAS)
• Software Product Management
• B2E employee portals, Intranet data systems
• Real Time-Just In Time reporting systems
• BI analytics & reporting systems
• Technical Product Management
• Architectural modeling/analysis
• System definitions & requirements analysis
• Technical Liaison for Stakeholder-Dev-IT Triangle
• Stakeholder Corporate Vendor Management
• Corp and Primary/sub groups management.
• Reporting and meeting administration
• Strategic Technology Planning
• Vision functional planning with Baseline performance metrics (ERP/ROI/TCO)
• Data Profiling Metrics - Metadata Management
• Data Type and Attributes Requirements
• Data Templating Design and Dev (in/out source)
• Format-Tool Requirements-examples
• Customer Journey Map-Digital Road Map
• Business Process Modeling
• Unified Modeling Notation
• BPMN 1.0/2.0
• UML 2.2
• SDLC - AGILE - SCRUM
• SDLC / Agile / SCRUM / Waterfall
• MS Visual Studio 97-2012
• .Net 1.1 to 4.5 Framework
• Visual Basic, C+, C#, ASPX MS.NET, Client/Server x3 tier, OOP/WWW/Mobile Apps
• Agile Tools Include
• Kanban, Jira, Rally, Pivotal Tracker

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon

Sr. Business Analyst

Responsibilities:

• Voice of the Customer to digital triangle of Stakeholder-IT-Dev
• Document Stakeholder Requirements, Data/Report Content Validation, Survey admin.
• Document Data Definitions, Business Rules/Logic and Report Functional Requirements.
• User Acceptance Criteria / Test Planning. Test Administration-Reporting

Confidential, San Ramon

Sr. Operations Manager

Responsibilities:

• Ops Manager for Aviation SW Programs/Project Portfolio.
• Daily Ops Manager stand-ups and weekly report outs.
• Sr. Business Analyst Stakeholder Management for internal dept customer. Voice of the Customer and Agile process management.
• Epics and Story writing.
• Backlog trimming.
• SW Project Management
• HC Schedule, Budget, Timebox and Scrum Metrics

Confidential, San Ramon CA

Sr. Business Analyst

Responsibilities:

• Technical project lead analyst for critical enterprise data analytics and reporting software system. Stakeholder requirements gathering, reporting, documenting, signoff and meetings review, requirements analysis review, system-domain modeling and data gap analysis, feature-functional gap analysis.
• Create user journey map, digital road map of subject matter data area-reports and functional requirements by dept user groups. Created and manage CIM RSS Reports User Survey for CRCR reporting use metrics...
• Manage stakeholder team’s collaborative meetings and IT-Dev user group’s interaction.
• Technical Liaison with vendor teams, including Oracle Fit Gap analysis phases.
• Create-Modify-Update DRM Deliverables Document including Business impact assessment, Business Functional Requirements, Business Non Functional Requirements, Solution Architecture Requirements etc.
• Gather and Analysis of all stakeholder-dept. requirements. Validate all requirements actions by Line of Business; Corp Finance, Customer Care and Billing, Customer information Team, Metering Management, Revenue and Statistics, Credit and Collections.

Confidential, San Ramon, CA

SR. Operations Manager

Responsibilities:

• 15+ software products team operations management across all Aviation business divisions includes the following weekly and daily tasks:
• Weekly Agile Meeting and Daily Stand-ups - Bi-Weekly Scrums
• Manage Operations Leaders reports outs and follow ups
• Document and Track Dev for Business Requirements Document and for Requirements for HC Master Reporting Process
• Create and maintain Sales Force Opportunities and Programs
• Create Financial Projects Forecasting Report and Resource Allocation Reports.