SUMMARY:

Accomplished seasoned IT/Telecommunication Professional with 15 years’ experience in the industry along with Business Analyst, Project Management, Customer Service and other skills.

TECHNICAL SKILLS:

Languages: Micro - Soft, Google, Cloud Operations and Platforms (SharePoint), Salesforce, Network, Adobe, Web Applications, Cloud Agile, Waterfall, Jira Fire Fox (Cloud Platforms), C++, JAVA, GDDS, SOA, UAT, DEV, PROD, Google, Web WIX, Word Press, Microsoft Google, Google Analytics, Mobile Analytics (Tracker/Source Code, Java Script, Google)

Software Tools: Safari View, SOA, CEON, Remedy. AdobeCloud Jira, Agile, Dev, Prod, UAT, G2B, SQL, Telegence, Geolink, Clarify (Remote Support), Torch, System X, F&E, Gui applications.

EXPERIENCE:

Confidential

Business Analyst/IT Tester

Responsibilities:

• Script Testing
• Regression, Manual and Automatize testing
• Top Secret Interim Clearance required for job
• Worked with several different servers testing software
• Agile, Fire Fox, Jira, GDDS (testing)
• Daily meetings with Engineers, Developers, Managers
• Following Testing scripts, correcting for successful testing environment.
• Removing Bugs in Testing and communicating issues
• SharePoint
• Communication by Lynx, Outlook email

Confidential

Mobile Business Analyst

Responsibilities:

• Mobile Audits of Mobile Applications.
• Analyzing and auditing mobile sights for Mobile Readiness for Nestle Purina, making sure contact information is intact, making sure application URL's are not redirecting to another site, if changes needed on applications (such as script, font).
• I would send an email to Project Manager/Brand Manager regarding design or put status on a SharePoint Excel Spreadsheet for change.
• Graded the Applications and put grade on Spreadsheet Pass or Fail status.
• Worked on Audit Points, gathered information through Nestle Guide and Social Media sights about the new Mobile Process.
• Worked on Audit points and solutions.
• Shared the audit points procedures and Information.
• Posted information in an outline form of Audit Points and sharing in SharePoint.
• Writing Procedures and Mobile process, sharing in SharePoint
• Working in Digi Smart and Digi Pi
• Conversing through a Social Media sight.
• Analyzing mobile websites for Mobile Readiness.
• Analyzing layout and script on page is correct for mobile site.
• Contact Project Managers regarding correction needed
• Making sure Contact us on Mobile Application is not re-directing to another site

Confidential

Android and Apple Support

Responsibilities:

• Working for a Major Communications Company in St. Louis area troubleshooting wireless devices, wireless network issues for the customers on an escalation basis.
• Resolving their issues, remote into their phone, tablet and teaching phone usage, sending a warranted replacement device if needed on escalation basis.
• Handling some billing issues, data plan changes and unlocking devices
• Completed 8 weeks of training
• Google and Remote Support certifications
• Accomplishments: Troubleshooting cell phone and Network issues with Confidential & Confidential customers.
• Remote testing cell phones Droid and Apples and assisting customer.
• Replacing cell phones under warranty
• Advising microcell is needed
• Escalating, submitting cases to Engineers

Confidential

IT Business Analyst/SharePoint Administrator

Responsibilities:

• Set up Web Ex Programs for HR Conferencing and Training, created spreadsheet with information and Hyperlinks and loaded into SharePoint Network.
• Enter new surveys session in Survey Monkey and removed old surveys (clean up).
• Lynx and Webinar Communication. Remote working on contract.

IT System Analyst

Confidential, St. Louis

Responsibilities:

• Loading data and information and testing (PROD, UAT, DEV, G2B), Multi-tasking and testing software before installation with Customer which were huge chains like Confidential and Confidential .
• Working with Software Engineers, Developers, Analyst, Project Managers, Management (Brainstorming/Teamwork) for successful installation of our Product to customer's satisfaction.

Confidential

Business Specialist/Analyst

Responsibilities:

• Business Telecommunications Specialist (T1 Porting) Troubleshooting escalated issues, resolving problems when installations of Business Telephone Lines and T1 lines are challenging.
• Ported business phone lines from carriers to Confidential .
• Troubleshooting Residential Installations and porting escalations.
• First Charter employee to process a successful T1 Business port of 640 phone lines.
• Worked with offshore porting team on escalations, analyzing, correcting porting problems.
• Trouble shoot loss of dial tone issues with Network Operations Center and carriers

Confidential

Business Analyst

Responsibilities:

• Business Specialist; LNP Residential and Business
• DOI Coordinator
• Porting numbers, escalations, installing, provisioning, and troubleshooting.
• Worked in billing systems Confidential ’s and Confidential daily, SOA activation, builds, porting numbers, T1 lines, phone line activations and builds, Tier 3 Group, working with off shore team, resolving escalations, Porting in GUI’s and switch activation and repair.
• Working mainly with Business customers. Working with Salesforce and with Sales team making sure information in correct in Confidential or Confidential ’s, authorization letters are in Salesforce.

Confidential

Telecom/System Analyst

Responsibilities:

• Set up ports, vendor meets in facilities, wiring in facilities, activated installations with technicians in field. Ordered and programmed cell phone and wireless devices for staff.
• SOA Build and Activation experience
• Porting and GUI experience
• Rehab Care Web Applications

Confidential

DOI Coordinator

Responsibilities:

• Escalations and troubleshooting lines and porting from carriers.
• Troubleshooting telephone modems with technician in field.
• Checking signals and escalating for drop buries, tap repair and ordering modem devices on escalations.
• Interaction daily with several internal and off shore teams on escalation basis.
• Multi-tasking, several web applications open Confidential one time and several task assigned.