Functional Consultant/Business Analyst Resume CA - Hire IT People

SUMMARY:

Methodical, highly adaptable professional with extensive experience analyzing business functions and processes and applying needed technological enhancements across enterprise.
Skilled in aligning end - user needs with long-term resolutions to complex IT challenges.
Track record of success developing, deploying and evaluating systems aimed Confidential improving quality and efficiency.
Advanced expertise in Oracle application implementation and integrated software applications.
Skilled team leader and troubleshooter continually focused on identifying, isolating and resolving technical issues.
Strong knowledge and comfort within Oracle based environments, along with all peripheral processes. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

TECHNICAL PROFICIENCIES:

Databases/Oracle Applications: Oracle Database Version 10g/9i/8i, MS SQL Server 2000, E - Business Suite 11.0.3/11.5.7/ 11.5.8/11.5.10/ R12.1.1/R12.1.3/R12.2.5, Oracle CC&B.

Software: MS Word, MS Office, MS Excel, MS Power Point, MS Project, Clarify Web Support, Cool Compliance, Q-Test Pro.

CVOIP Applications: LNP Tool, Universal Production Support Tool, LSRV, BOOMERANG, CRM, Confidential Subscriptions Tool

PROFESSIONAL EXPERIENCE:

Confidential, CA

Functional Consultant/Business Analyst

Responsibilities:

Analyze, design and configure Oracle applications and modules including AP, AR, CE, INV, I-Expense, and FA.
Participate in and document the requirement gathering sessions and analyze the impact of the changes.
Gather, manage and document functional requirements for technical customization including workflows and scripting.
Work with the business architect and other planners to assess current capabilities and identify high-level requirements.
Create customized responsibilities, menus and request groups.
Configure customers, accounts, transactions (wire transfer, automatic clearing house), invoices (standard, mixed, debit memo, credit memo, p.o. default, quick matches and pre-payment invoices) for Order to Cash ( Confidential ).
Define accounting and sub-ledger for financial accounting hub ( Confidential ) and built accounts payable, receivable and general ledger applications and modules.
Work with business architect and other planners to assess current capabilities and identify high-level requirements.
Assist technical team with data conversion, create user-manuals and train end users.
Created Test Scripts for UAT sessions.

Confidential

Offshore Process Specialist/Business Analyst

Responsibilities:

Identified process boundaries, then developed ways to automate functions and processes.
Analyzed department technology management and determined best methods for future application integrations.
Participated in design sessions as a part of SDLC structural rebuild using the agile methodology with Quality assurance as a major part.
Trained new floor associates on processes and transactions.
Built Confidential subscription versions
Dealt with other Confidential ’s on service issues and issuances of Firm order confirmations.
Ensured internal control procedure compliance by examining reports, records, documentation and operating practices.
Monitored Confidential dashboards and associate high priority work load to ensure Confidential 's were met.

Confidential

Business Analyst

Responsibilities:

Managed business development, sales, marketing and profit and loss of international duty-free merchandise.
Supervised 14-16 store associates and managed their schedules, evaluations, training and development.
Created daily reports to oversee logistics, inventory control and procurement. Planned and organized promotional events.

Confidential

ASSISTANT MANAGER

Responsibilities:

Led cross-functional teams to understand and analyze operational opportunities and impacts for technology changes throughout the organization.
Identified process problems and implemented new and improved policies and processes.
Oversaw business development and client retention, CRM, and IT sales and delivery.
Managed logistics and daily reports.
Identified roadblocks and proposed solutions effective for a $50 million project that helped company retain an important client.
Sped up sales and marketing processes and systems implementation projects.

Confidential

Team Lead

Responsibilities:

Served as quality and business analyst, analyzing and designing methodologies to increase customer satisfaction and create a defect free environment for end users.
Led team of 25 members in ensuring Confidential 's were met.
Handled escalated calls.
Recognized and celebrated exceptional team performance and team member accomplishments. Provided guidance during process transition from onshore to offshore.
Initiated sub-groups or sub-teams as appropriate to resolve issues and perform tasks.

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Functional Consultant/business Analyst Resume

CA

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