SUMMARY:

• Over 10 years of all - encompassing experience as an Agile IT Business Analyst and frontline leadership role in System Development Life Cycle (SDLC) and knowledge of Web based services with an exposure to UI redesigning, and Mobile application.
• Exposed to diverse business sectors, that includes Retail, E-Commerce, Finance, Confidential and Government sector.
• High level understanding of Digital shopping, store fulfilment process, Procurement and Accounts payable process.
• Effectively interacted with customers and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
• Participated in project assessment, functional analysis and requirements gathering and converting business requirements into functional requirements.
• Interacted regularly with development team, database designer, system administrator and the senior management to meet the deadlines of Project milestones.
• Adept in performing Gap Analysis, Feasibility Analysis and SWOT Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Proficient in writing detailed use cases, user stories, developing test cases, working with QA teams during testing.
• Effectively worked with business stakeholders, VP’s, MD’s, Support Managers off-site and on-site, Project Managers, Program managers, and Solution Architects.
• Proficient in creating Business Requirement Documents (BRD), Functional Requirement Document (FRD) document, Flow Diagrams using MS Visio.
• Efficiently created and utilized visual models, prototypes/wireframes to enable collective understanding of processes, data flow and user interactions.
• Expert in SDLC processes including Agile, Kanban, Iterative and Waterfall.
• Extensive experience working with solutions developed using .NET, Java, Web services, SQL, IIS, Oracle technologies.
• Experience with effectively facilitating IT change management.
• Excellent experience in MS Office Suite, MS Project, MS Visio and gathering user requirements and documentation, strong SQL experience with basic queries.
• Experience working with analyzing large data sets to come up with solutions.
• Experience working with VersionOne, Jira, Confluence, Lean kit, HP ALM / HP QC for defect management, requirements tracking and test plan validations.

EXPERTISE AREA:

• AGILE Methodology
• Scrum Framework
• Project Life Cycle Management
• IT Change Management
• Business Analysis Planning and Monitoring
• Requirements Planning and Management
• Requirement Analysis and Design Definition
• Requirements documentation and communication
• Solutions evaluation
• Requirements Life Cycle Management
• Project Management
• Production coordination
• Production and Post-Production Support
• QA Planning & Supervision
• Knowledge Management
• Enterprise Analysis
• Strategy Analysis
• Competitor Studies

WORK EXPERIENCE:

Senior Business Analyst / Product Owner

Confidential, St. Louis, MO

Responsibilities:

• Project scope included performing Process Mapping & Modeling, Process Visualization, Business Process Analysis, Business Process Frameworks & Methods, Business rule definition and customizations to meet the needs.
• Leveraged Confidential Blue works live to design and document the business processes, business decisions and policies

Senior Business Analyst (Agile) / Scrum Master

Confidential, Bentonville, AR

Responsibilities:

• The BPM project involves implementing Confidential Business Process Management solution for Confidential finance and back office operations.
• Project scope included performing Process Mapping & Modeling, Process Visualization, Business Process Analysis, Business Process Frameworks & Methods, Business rule definition and customizations to meet the needs.
• Leveraged Confidential Blue works live to design and document the business processes, business decisions and policies

Confidential

Responsibilities:

• The project involved maintenance and enhancements for Indirect Tax determination, calculation and reporting.
• Managed integration with the Point of Sales (POS) systems, procurement and accounts payable process.
• Implement user stories for enhancements, and maintenance.
• Managed backlog and played the role of Business Analyst and Scrum master for the projects.
• This project is run on SAFe Scrum methodology.
• The goal is Enterprise Master Item program is to enable digital transformation to create and deliver a singular, trusted and flexible Product catalog for Brick & Mortar and Digital shopping experience.
• Enabling the capability for Digital shopping, store delivery and curbside delivery capabilities.
• Managed the GDSN integration, Brand and license management projects from aspects of resources, lifecycle management and coordination with other teams.
• Managed backlog and played the role of Business Analyst and Scrum master for the projects.
• This project was run on SAFe Scrum methodology.

Tools: Team Forge, Lean-kit, VersionOne, Jira and Confluence for requirements management, defect management, MS Word, Excel, Visio, Power point, custom administrative tools, Remedy for production support, Confidential Blue works for designing processes, Confidential BPM tool.

Senior Business Analyst (Agile) / QA/ Project Manager

Confidential, Kansas City, MO

Responsibilities:

• The project involved building and implementing a new online e-commerce site replacing a third party site to enable digital shopping of HRB software. HRB software is a series of products used by several millions to file their income taxes on their own ( Confidential ).
• Custom Administration tool to support customer service operations.
• Played the roles of Business Analyst, QA and Project manager.
• This project was run on Kanban methodology
• This tool maintains the pricing of several products.
• Automated the pricing management process.
• Managed backlog for the tool - coordinated enhancements and maintenance activities.
• The HRBO online is a series of products used by several millions to file their income taxes on their own ( Confidential ).
• End to End Project Life cycle management for the online products using Scrum Methodology.
• Implement user stories for enhancements, maintenance and regulatory changes.
• Post production product and customer support.
• The HRBO Click and Mortar is tax-pro assisted online income taxes filing series of products - Confidential & Confidential Block Best of Both and Confidential & Confidential Block Approve online.
• End to End Project Life cycle management for the online products.
• Implement user stories for enhancements, and maintenance.
• Post production product and customer support.
• This project was following Scrum methodology.

Tools: used for the above projects: HP ALM for requirements management, defect management, test plan validation, MS Word, Excel, Visio, Power point, Clarify CRM for production support, custom administrative tools, Scrum board, Kanban board, Bomgar, SQL Server 2008.

Confidential

Responsibilities:

• Achieved considerable cost savings after driving the successful migrations of third party application to internal application.
• Helped waterfall teams to successfully transition to Agile by defining requirements in user stories, designing a useful product backlog and defining a strategy for system documentation.
• Facilitated meetings with stakeholders and always strived to get agreement with stakeholders on the requirements and converted them to use cases or user stories.
• Understand business requirements and identify functional requirements.
• Analyze and identify impact on the current system.
• Create flows of as-is and to-be systems and conduct impact analysis meetings with stake holders.
• Drive feasibility with development teams.
• Negotiate solutions with business / product and development.
• Create system requirements and system level designs.
• Conduct requirement review and design review meetings.
• Communicate designs with different stake holders.
• Conduct meeting for testing requirements with the QA.
• Conduct test case reviews and scenario reviews.
• Walk through changes with the Product Managers.
• Drive showcase meetings with Business and other stake holders.
• Projects were developed using .Net, Java, AngularJS, SQL, Cassandra, REST services IIS and WCF technologies.
• Create documents for future references and future projects.
• Mentor and train new team members.
• Review deliverables of junior BAs.
• Review and supervise the QA deliverables.
• Conduct / assist in performance review of junior BA / QAs.
• Support production deployment.
• Support production defects.
• Support Product owner to get resources, working with resource manager and sourcing team
• Assist Product owner with organizing user group meeting for Epics grooming
• Work with product owner to prioritize the user stories
• Work with the Scrum Team to create release plan
• Schedule conduct Scrum planning meeting for commitments and to create workable tasks for the team
• Schedule and conduct Daily Status meeting
• Facilitate impediments resolution and manage distractions to the work
• Document impediments and resolutions
• Manage and provide visibility with Sprint burn up charts
• Assist product owner with Sprint review meeting
• Facilitate Sprint retrospective meeting (as required)
• Assist Product owner with Project retrospective
• Attend Scrum of Scrum meetings, representing the team
• Track and maintain Sprint velocity

Senior Business Analyst

Confidential

Responsibilities:

• Served as a Business analyst for project implementation in Social Security Number (SSN) Elimination & Logistics Confidential Solution Phase 1 projects
• Handled the preparation and evaluation of user acceptance testing (UAT) cases to consistently ensure completion and coverage, as well as all scenarios in adherence to key requirements.
• Progressively led functional requirements review and walk-through sessions for the Development and Testing teams.

Confidential

Senior Business Analyst

Responsibilities:

• Worked as a Lead Business Analyst for large products such as Capital Adequacy Ratio calculation tool based on BASEL 2 guidelines, Service Delivery Tool, Procurement & Asset Management tool, CRM and Employee Payroll application
• Managed multiple web based and desktop applications.
• Translate Business requirements into functional requirements and approaches for the stakeholders and authored and prepared appropriate requirement documents.
• Rendered support to the Business Validation Team for user acceptance testing (UAT).
• Initiated extensive feasibility study, gap analysis, and re-engineering process design, as well as system integration, regression, and browser compatibility testing.
• Successfully implemented capital adequacy ratio calculator at two banks in Bahrain
• Oversaw and maintained the requirement traceability matrix; implemented and administered change requests; and conducted product presentations, end-user training, as well as system study during the new integration.
• Prepare test strategy and test case and perform testing.
• Projects were developed using .Net, Java, SQL technologies.

Tools: used: HP QC for requirements management, defect management, test plan validation, MS Word, Excel, Visio, Power point, custom administrative tools.

Confidential

Member Business Process Analysis & Implementation

Responsibilities:

• Mapped more than 50 manual business processes into the enterprise resource planning (ERP) application; defined and implemented business process and work flows; and performed GAP analysis and functional testing.
• Optimized productivity by expertly providing training and functional support to end users.
• Drove performance improvements as reflected in managing and streamlining the change requirements, such as elicitation, analysis, and communication.
• Successfully performed client side implementation, training and on-site support for 3 clients.
• Project was developed using Java, J2ee, Oracle technologies.