SUMMARY:

• 8+ years of Industry experience as Business Analysis, Software development, Product Owner and system analysis over varied environments with expertise in Requirements Gathering, Requirements Analysis, Evaluating Data Sources, Business Process Modeling, Translating Business Requirements into Functional/ System Specifications, Application Design, Data Quality Analysis, and Project Management.
• Led multiple high visibility projects as Sr. Business Analyst.
• Experience in several domains such as Internet of Things (IoT), CPG, Travel/Tourism, Airline Industry, Human Resource Management, Marketing domain, Finance and Insurance and Good knowledge about Telecom Domain.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Analysis and various Testing methodologies. Well - versed with all phases of the Software Development Life Cycle (SDLC) with hands on experience with Requirements Gathering, Data Analysis and Mappings, Business Process Modeling, Software Coding, Testing/ Debugging and project documentation.
• Experienced in review and design of SDLC Project documentation including Software Requirement Specifications, Business requirements document, Use Case Specifications, Functional Specifications, Systems Design Specification, Requirement Traceability Matrix, Interface Specifications, and testing documentation.
• Extensive experience in creating User Interface Screen Mockups, gap analysis, Impact Analysis, SWOT analysis, Cost Benefit Analysis and Risk Analysis.
• Demonstrated exceptional verbal, written, interpersonal and Conflict Resolution Skills. Skilled in eliciting user demands and converting them into visualizing models as well as ensuring that the business goal is met throughout the project life cycle.
• Creative and adaptive to new situations and ability to work well in high-pressure environments.
• Client focused, worked closely with executive and senior management and built strong relationship with client, team and management.
• Versatile team player with excellent communication and interpersonal skills.

KEY SKILLS:

• Requirement Analysis
• Rational Rose
• Rational Requisite Pro
• Rational Clear Quest
• Remedy 7.0
• Doors
• Enterprise Architect
• StarUML
• UML
• Microsoft Project Plan
• CA Clarity
• Planview
• Microsoft SharePoint
• Asana
• Trello
• JIRA
• Yammer
• Kanban
• TFS
• Function Point
• Program Evaluation & Review Technique (PERT)
• WBS
• Object Size Count (OSC)
• Use Case/Complexity Factor
• SQL
• ETL
• Cognos
• Word
• Excel
• OneNote
• PowerPoint
• Visio
• Outlook
• Lotus Notes
• Waterfall
• Iterative
• Incremental
• Prototyping
• Rapid Application Development (RAD)
• Agile (Scrum)
• Hybrid
• RUP
• Earned Value Management (EVM) Metrics (CMMi standards)
• Bugzilla
• HP Quality
• SQL
• Team foundation Server
• Source Offsite
• Source Forge
• SVN
• CVS

EXPERIENCE:

Sr. Business Analyst

Confidential, Reston, VA

Tools: & Technologies: Mobile Apps (Android), SQL Server, Asana, Microsoft Office Suite, DOORS, Rational Rose, Microsoft Visio, Microsoft Project, Balasmiq, Agile, SCRUM, Microsoft SharePoint, TFS

Responsibilities:

• Analyzed, defined and managed stakeholder needs.
• Involved in detailing project mission, data process flow diagrams and timelines.
• Interacted with the project team and key customers to define project scope, goals, and deliverables that support client’s business goals in collaboration with project stake holders.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Analyzed Business Requirement Documents (BRD) and created corresponding User Stories,
• Specified acceptance criteria for each user story
• Participated in Sprint Grooming meetings
• Reviewed the business process, identified constraints and measures of success for the system to be developed based on user requirement.
• Conducted interviews to get a better understanding of the client’s business process and carefully recorded the requirements in a format that can be reviewed and understood by both business and technical teams
• Worked as a bridge between the Customer and different technical teams.
• Developed functional, technical and system specifications and obtained sign off from the stakeholders.
• Used MS Visio to create business process flowcharts and workflow diagrams.
• Prepared Wireframes and Mockups.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams according to UML thus defining the Data Models.
• Worked with SQL queries for data manipulation and prepared detailed documentation of all the activities involved during the entire process.
• Involved in process modeling, conducted and participated in Joint Application Development (JAD) sessions with system users
• Prepared Workflow diagrams, designed new process flows and documented the business process and various business scenarios
• Prepared High Level Logical Data Models and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Reviewed and detailed the Solution Design document and prepared the Change requirement document.
• Assisted the project manager in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation.
• Performed User Acceptance Testing (UAT) and suggested recommendations for the application.
• Developed traceability matrix for maintaining/updating system requirements using MS Excel.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met. Identified and participated in resolution of business system issues.
• Worked on deployment and testing in the development system and then moved the application on to the production environment. Provided support and fixes while working on the production environment

Product Owner

Confidential

Responsibilities:

• Conducted user interviews, elicited requirements, analyzed the requirements and Created User Stories.
• Populated and groomed the backlog of work for this group as you identify and prioritize what the team should be working on
• Recommended operational efficiencies, eliminate duplicate work efforts and remove unnecessary complexities; create and implement new procedures and workflows
• Worked with development team and Scrum Master for successful sprint completion.
• Conducted Sprint Planning, Sprint Review and Sprint Retrospective meetings.

Sr. Business Analyst

Confidential

Tools: & Technologies: Microsoft SharePoint, Lotus Notes, several internal tools, MS Office Suite, MS Visio, MS Project Plan, Enterprise Architect, Agile, Kanban, Scrum,Tortoise CVS, WinApproach, Terminal Emulator, Kronos, Cognos, JIRA

Responsibilities:

• Led team of Business Analyst.
• Analyzed Business Requirement Documents (BRD) and created corresponding User Stories, and Functional Specifications.
• Conducted project review meetings.
• Designed and developed Use Cases.
• Conducted meetings with Solution Architects, Client Program Management Business Analysts, Intake Analysts, Process Engineers, developers, and testers
• Documented Technical/Functional Requirement Document for design team to design the application based on the requirements.
• Conducted Requirement Document Review Meetings and conducting Gap Analysis if any, on the basis of requirements given at the initial stage of the project using various techniques such as story boarding.
• Created Work Flow Diagrams using MS Visio.
• Worked with design team in order to document and manage changes in requirements from stakeholders and SME’s and communicating the changes to various teams.
• Initiated Change Requests
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Defined various scenarios for testing the application and analyzed test cases developed by the QA Team.
• Created Mock-ups for better visualization and understanding of the software solution for the stakeholders, developers, and testers.
• Worked as a liaison between the stakeholders, various SMEs, the developers, and testers.
• Documented Acceptance Criteria for QA and User Acceptance Testing Scripts (UAT) for end user testing.
• Used SharePoint for Document Management, Defect tracking.
• Used SharePoint to develop web application for Customers to present our Product line,
• Conducted Defect/root cause analysis and used tools such as Ishikawa.

Product Owner

Confidential

Responsibilities:

• Translated and organized business requirements and product features into executable functional requirements in the form of epics, stories, and tasks
• Identified cross-dependencies of User Stories among different applications.
• Coordinated with systems partners to finalize designs and formalize requirements Utilized Story.
• Conducted meetings for Sizing and Prioritizing User Stories from the Product Backlog by using Planning Poker and Wall Technique.
• Conducted in Sprint Planning meetings.
• Participated in SCRUM and stand up meetings.
• Led and facilitated project meetings and presented progress to senior leadership through Sprint Burn-Down Reports and velocity target updates.
• Worked collaboratively with other PO's and teams to ensure that development is being done in a complimentary fashion
• Conducted Sprint Review and Retrospective meeting.

Business Analyst

Confidential

Tools: Microsoft SharePoint, Microsoft Project, Source Forge, ToirtoiseSVN, Microsoft Office Suite, Agile

Responsibilities:

• Elicited, collected, clarified and translated business requirements into technology artifacts (requirements, design, test cases) from which technology solutions can be configured.
• Implemented configuration changes to the Aprimo platform as per user requirements.
• Investigated root causes to functional problems/inquiries. Recommended, priorities and facilitated and coordinated solutions.
• Developed project functional testing strategy and testing plan to ensure that development of the technical solution meets the business requirements.
• Educated clients about the software and project lifecycles and the business roles.
• Mediated conflicts between IT, vendor and the business units.
• Received, documented and tracked queries and issues from end-users
• Promptly got issues fixed, or else, managed proper tier II support.
• Maintained prompt and frequent communication with end-users on the status of their reported issue.
• Track and reported Aprimo performance metrics as articulated in the contract.
• Documented issue resolution processes and communicated to end-users

Business Analyst

Confidential

Environment: Enterprise Architect, StarUML, Clarity, TFS, HPQC, MS Visio, Clear Quest, Microsoft Suite, Microsoft SharePoint.

Responsibilities:

• Served as liaison between client/business units and application/system developers.
• Prepared detailed design documents, functional specifications for development activities including reports, interfaces, conversions, enhancements, and forms.
• Actively involved in customer relationship management and project plan definition (budget, planning, organization and processes)
• Responsible for researching and initiating change requests throughout projects.
• Conducted JAD sessions and one-to-one interviews for defining scope and gathering functional requirements, data requirements, determining risks, and reviewing current business processes.
• Created Mock-ups for better visualization and understanding of the software solution for the stakeholders, developers, and testers.
• Documented business process flows and developed data mapping documents using Microsoft Visio.
• Developed requirements documentation, design documents, use cases, and test plans for a variety of technical and functional systems.
• Gathered and analyzed detailed data requirements. Analyzed functional requirements and data flows interviewing Subject Matter Experts (SME’s) and DBA’s
• Interacted with business users to help analyze the various business processes
• Created Process Flow. Activity and Class diagrams for the TO BE State of Declic database using MS Visio. Also used Clear Quest for defect tracking and resolution.
• Conducted SMEs meetings, one-on-one interviews and JAD sessions with the Business/Technology to gather Data requirements.
• Involved in GAP Analysis reviewing AS IS system documents to in corporate the existing functionality into the TO BE system.
• Used DOORs to Trace Functional Requirements to Data Requirements
• Created various test cases and test scripts and expected results set for User Acceptance Test based on the requirements and scope.
• Created and executed Complex SQL Queries in MS Access to generate Expected Results set for UAT. Created Access Forms, Reports.
• Conducted JAD sessions to validate the controlled input data and expected results

BUSINESS ANALYST

Confidential

Environment: MS Office Suite, MS SharePoint, MS Visio, Enterprise Architect, StarUML, Rational Rose

Responsibilities:

• Consulted with clients to define insurance processing requirements.
• Involved in Business Analysis for Insurance Services Office, Commercial Lines, loss costs rules and forms for Property and casualty line of services.
• Involved in Inception phase and prepared vision document and data models that contain Business Requirement Documents for Commercial Lines Property and Casualty scenarios at work places and supporting documents that contain the essential business elements and detailed definitions.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, role-playing and observation of the compliance department work environment.
• Created a well-defined Change management process that helped in implementing the changes of a system to ensure they are implemented in a controlled manner.
• Facilitated JAD sessions with management, development team, users and other stakeholders to define functional requirements.
• Created Activity Diagrams, Sequence Diagrams and entity relationship Diagrams in Rational rose.
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case Narratives.