SUMMARY:

• 15+ years of experience as Business Systems Analyst/ Project Manager with strong manufacturing, retail, supply chain, ecommerce, Microsoft Dynamics Confidential 2013, 2011 Confidential and more recently 2015 and 2016 experience.
• 8+ years of experience as a product subject matter expert and product support in supply chain, ecommerce services and solutions.
• Core responsibilities include merchandising - setting promotions, clearance on products, forecasting and budgeting for inventory across stores and territories. This also includes logistics involved with costs related to transport from third party vendors and supply to customers
• Expert at interfacing with clients, cross functional teams (Agile/Scrum/XP), managing sales team, demonstrating product features and handling questions or concerns.
• Solutions-oriented professional who excels at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.
• Excellent data analysis and data warehousing skills.
• Sound experience working with ERP, Confidential , CMS, SQL, XML, XSL, business process flows, scripting, Pivot Tables and Pivot Charts to Analyze Data in Excel.
• Good experience with Microsoft Project Plan and OpenProj Planning Software tools, Excel, Visio, PowerPoint.

EXPERIENCE:

Confidential, Burlington, NJ

Microsoft Dynamics Developer

Responsibilities:

• Involved in the complete lifecycle of dynamics implementation - analysis, design, development, deployment and operation.
• During analysis developed the project plan, user training requirements, functional requirements, gap analysis, integration/interface requirements and data migration requirements.
• Manage Confidential activities, campaign, sales pipeline, opportunity data, charts for better decision making.
• Evaluate customer business needs. Customize forms & views. - Accounts, Sales Order History, Open Sales Orders. Add fields, properties, text, radio buttons, drop down options.
• Create Custom Business Processes. Dialogs (Phone Dialog for Customer Service Representative - Case), Workflows. Business Process Flows. (Lead to Opportunity, enable security roles).
• Customize System to allow for batch updates to accounts sales.(daily jobs that update prev 12 month and last 12 month sales fields in accounts)
• Data Import / Mapping. Analyzing import issues and rectification. Bulk Record Deletion. Duplication. Customized Data Imports. (Accounts, Orders, History)
• Run reports, export, set up users, roles, business units.
• Develop and deploy plugins for auto task creation for manager on account creation.
• Develop and deploy workflow activities - both using out of the box workflow activity step and custom workflow activity creation. Out of the box workflow step included setting appointments for sales reps as part of business process flow. Custom workflow activity included creating account and task for use in workflows and dialogs.
• Provide team demonstrations of system.(Powerpoint and system demos)
• Perform analytics (excel and SQL) for reporting, budgeting, planning and forecasting.
• Set up security profiles, privileges, permissions for users across Organization.
• Involved in the complete lifecycle of dynamics implementation - analysis, design, development, deployment and operation.
• During design developed the FDD, process test scenarios, integration/interface design and data migration design section in document.
• Install Microsoft Dynamics AX 2012 - R2 on Windows 8 with Hyper V
• Document exisiting business process flows. ( Word, Visio Pencil)

Environment: .NET, Microsoft Dynamics Confidential, Entities, Plugins, Web Resources, XRM Page, Workflow, IOrganization, IDiscovery Service, Security, Permissions, Option Sets, Business Process Flows, WCF, LINQ, JQuery, FetchXML

Confidential, New York, NY

Microsoft Dynamics Confidential Developer

Responsibilities:

• Develop detailed business requirement, functional and technical documentation for the project.
• Interface with cross functional team to discuss requirement, development, timelines and test plans.
• Update Microsoft Project Plan with status and WBS - Work Breakdown Structure.
• Communicate project status on a daily basis to team and upper management.
• Develop business uses cases, workflows, scenarios, pricing elements related documentation/ specifications.
• Manage Confidential activities, campaign, sales pipeline, opportunity data, charts for better decision making.
• Evaluate customer business needs. Customize forms & views. - Accounts, Sales Order History, Open Sales Orders. Add fields, properties, text, radio buttons, drop down options.
• Create Custom Business Processes. Dialogs (Phone Dialog for Customer Service Representative - Case), Workflows. Business Process Flows. (Lead to Opportunity, enable security roles).
• Customize System to allow for batch updates to accounts sales.(daily jobs that update prev 12 month and last 12 month sales fields in accounts)
• Data Import / Mapping. Analyzing import issues and rectification. Bulk Record Deletion. Duplication. Customized Data Imports. (Accounts, Orders, History)
• Run reports, export, set up users, roles, business units.
• Interface with development team during SDLC to ensure functional requirements are being implemented correctly.
• Perform testing ( Unit Testing UAT, System and Integrated Testing)
• Trouble application looking at log files and suggesting corrective action. ( Web Service, SOAP API logs)
• Develop adhoc SQL Queries to test application data - SQL Server / Oracle.
• Run Web Services, SOAP Services to test application functionality and debug.
• Serve as SME - Subject Matter Expert company wide for HRIS system.
• Deploy systems company wide and perform migrations to newer versions.
• Conduct presentations to team - application and business related.
• Interface with Finance and Accounting to handle payroll, merchant accounts, invoices, billing, General Ledger, accounts receivables, payable, credit/debit memo’s and inquires related to system - sales and distribution.
• Tying capacity Planning to inventory, set up of shop calendars (work centers and machine centers), assembly routes
• Perform production planning based on current customer (and anticipated future orders). Export inventory to excel, update and publish back to dynamics.
• Manage Confidential activities, campaign, sales pipeline, opportunity data, charts for better decision making.
• Develop specification and system documents for EDI exchange (810, 850, 855, 856, 867) with merchants and vendors. - Seeburger
• Use of cloud based computing for business.
• Represent company at trade shows.
• Integrate with ERP system to synchronize data.

Environment: .NET, Microsoft Dynamics Confidential, Entities, Plugins, Web Resources, XRM Page, Workflow, IOrganization, IDiscovery Service, Security, Permissions, Option Sets, Business Process Flows, WCF, LINQ, JQuery, FetchXML Project Fiserv - Positive Pay and Remote Deposit integrations, POS Sales.

Systems Analyst

Confidential

Responsibilities:

• Demonstrated applications to client (sales /training).
• Respond to RFI/RFP’s.
• Providing Proof of Concept (POC) demos.
• System Installations, Ensuring front, middle and back office trade flows are set up correctly in the system.
• Set up EOD (End of Day), RTP job flows in the system.
• Implement/Install Risk Management Solution - Findur for Openlink Clients.
• Managed onsite team implementation of trading platform and connections.
• Debug issues in Findur’s Risk Management Modules (including Trading Manager, Market Manager), streamline EOD processing, RTP (Real Time Processing), jobs and ensure batches run smoothly on the Findur Grid. (provide level 2 support)
• Instrumental in development, training and trouble shooting of ADS (Active Data Services) technology as an addendum to APM (Active Position Monitoring) used in Endur/Findur for monitoring positions.
• Ensure third party connections (ICE, Bloomberg) and maintained and trade messages are appropriately exchanged.
• Provide technical training internally and externally on Openlink products.
• Gathered requirements from the managers for development of the application. Analyze requirements and develop business and functional specification documentation. (RTM)
• Directs and participate in the product launch process.
• Manages all the incoming requests and provide technology with data needed to build new products or enhance existing products.
• Set up and support of Fiserv - POS systems. Updating manual with product specs and demonstrating to client.
• Takes ownership of assigned products, trouble shoot and serve as the subject-matter-expert
• Analyze support calls and debug issues using FIX, SQL, XML, XSLT, batch scripts and log errors and issues in Mantis - bug tracking tool.
• Use of Error Log Viewer, System Monitor and Console to identify issues and escalate if needed.
• Maintain thorough knowledge of industry regulations, Chase Paymentech systems and internal applications.
• Participate in trade shows.
• Manual and Automated testing of application.
• Deploy systems company wide and perform migrations to newer versions.
• Maintain C level relationship

Environment: Microsoft Project Plan, Microsoft Dynamics Confidential, Word, Excel, Powerpoint, SharePoint, ERP, Confidential, Scrum (Agile), EDI, HRIS - Workday, CMS, Oracle ATG, ACH, Java, JMS, MQ Series, Tibco Rendezvous, Multicast, Datagram, UDP, Microsoft Dynamics, OMS, FIX, EFT, EDI, SWIFT, NACHA, IRIS PEP+, payments, .NET, Perl, Salesforce, SQL Server, SOAP, Windows XP, Citrix XenApp 10.0, IIS, IBM WebSphere, WinRunner, JTest, LoadRunner, Agile

Confidential, Springfield, MA

Support Consultant

Responsibilities:

• Answer Sales Support calls coming into the queue and provide high level of quality service through first call resolution.
• Serve as an advocate and interface for all of Confidential ’s partners with internal and external operational departments and vendors.
• Log calls using detailed, specific and professional remarks in internal system.
• Participate in the planning and execution of periodic sales meetings.
• Suggest and sell new products and services to partners to promote new and additional business.
• Work with team to validate options for new accounts.
• Work closely with Relationship Management and Training to ensure the best service and training needs of the various sales organizations are met.
• Act as Subject Matter Expert to resolve issues, conflict, new product features.
• Function as backup/overflow for Merchant Services and Technical Services departments.
• Manual and automated testing of application.
• Perform miscellaneous job duties as assigned.
• Interacted with various cross-functional units to discuss business features and processes.

Environment: Online Investment Portfolio System (Stocks, Bonds, Funds), Documentum - EDMS, OCR, POS, EDI, Confidential . Microsoft Project Plan, Rational UML Tool, PowerPoint, Excel, SQL, UNIX, Confidential, ERP

Analyst /Lead Web Developer Consultant

Confidential, Exton, PA

Responsibilities:

• Work closely with sales executives on assigned opportunities to provide technical pre-sales support throughout the sales cycle executing the customer engagement model.
• Support sales executive in setting the sales strategy for accounts.
• Participate in discovery meetings/calls with customers in conjunction with the sales executive to identify potential areas to explore with the customer and technically qualify the opportunity.
• Position solutions and products effectively to differentiate from competitive products/solutions and appropriately to the business and/or technical audience. Apply active listening and selling techniques such as objection handling, laying traps, etc.
• Prepare and deliver high-level technical presentations, demonstrations, and prototypes
• Respond to requests for information (RFIs) and proposals (RFPs) for qualified opportunities.
• Gather requirements and scope for proofs of concepts (POCs) as required fulfilling the evaluation criteria by the customer and highlighting differentiators of Progress.
• Work collaboratively with sales executive to ensure the most effective use of time and effort to progress opportunities
• Cultivate valuable customer or partner relationships and provide proactive account management with technical contacts to up-sell and cross-sell within the account
• Provide a single technical point of contact during the sales cycle while coordinating with internal teams, such as for diagnosing and resolving any product issues
• Travel to customer sites for training, consulting or providing any on site support as needed.

Environment: Microsoft Project Plan, Visio, SQL, Confidential, PHP, MySQL, Shopscript, XAMPP, HTML, XHTML/DHTML, JavaScript, XML, AJAX, Webservices, XML-RPC, Ant, XSLT, Apache Web Server, Windows, Linux

Confidential, Montvale, NJ

Analyst/Support Consultant

Responsibilities:

• Support Confidential web portal activities.
• Provides analytical, configuration and support for business systems and processes
• Work with sales and customer service (including marketing communication, warranty processing, opportunity tracking and asset tracking).
• Reporting using business intelligence tools (SQL Reporting Services, data warehouse) and Microsoft Office components.
• Gathering business requirements from users and translating these into requirements documents and change requests.

Confidential

Support Consultant

Responsibilities:

• Solicit new accounts.
• Make presentations.
• Develop and implement medical transcription software - billing and payroll. Also developed an EDMS software for managing patient health records and interface with voice recognition software.
• Submit daily/ weekly reports (proposal & success).
• Attending job fairs (recruiting&seeking new accounts).
• Report daily transactions, reconcile accounts, set up users, permissions, and access, and create dashboard modules.
• Conflict resolution (act as SME and resolve problems between facilities and employees/agency if & when they do occur).

Technology used: Java, SQL, Javascript, Windows, GUI, Confidential