SUMMARY:

Analytical, responsive and result - oriented Business Analyst with 18 years of varied IT experience and expertise in both Waterfall and Agile environments . Strengths include experience combining Business and Functional requirements gathering and analysis, modeling and documenting implementation processes. Expertise in Systems Development Life Cycle (SDLC), as well as prior technical background and experience supporting both web-based and legacy applications.

AREAS OF EXPERTISE:

• Business Analysis
• Systems Analysis
• Software Development Life Cycle
• Business Requirements Specifications
• Application software development
• Data management
• System Requirements Specifications
• UAT design and User Training
• Communication Management
• UML/ Screen Design, Business & Application Modeling
• Problem Resolution / Troubleshooting
• Code/Design Reviews and Process Improvement
• Executive Demos & Presentation
• Staff Training and Supervision
• Software Configuration and Deployment

TECHNICAL SKILLS:

INDUSTRIES: IT, Telecommunication, Financial, Manufactural

OS: OS/MVS, MS Windows, Unix

DESKTOP SOFTWARE: MS Visio, PowerPoint, MS Project, MS Excel, MS Word

RDBMS/TOOLS: IMS Access, DB2, MS SQL Server 2010, Oracle, ER/Studio, DBArtisan

SOFTWARE: COBOL, SQL, IMS, Endevor, JCL, VSAM, RACF, MR2/RC2

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Business Systems Analyst-Consultant

Responsibilities:

• Involved in requirements using interviews, workflow analysis, requirements workshops and surveys to provide business process descriptions and business requirements.
• Collaborated with project team members (developers, architects, product owners) to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Served as the conduit between the customer community (internal and external customers) and the project team through requirements elicitation and communication.
• Created complete System Requirement Specifications (SRS) documents, including fully dressed use cases, UML diagrams, technical solutions, and data requirements .
• Acted as a facilitator for UAT (User Acceptance Testing) with the client, third party vendors or other testers that use the product, leveraging acceptance criteria defined with the business partner.
• Consulted and developed relationships with all client personnel that foster closer ties between the business and Information Technology department.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Assisted in setting dates for project deadlines, based on the needs of the business.

Confidential, NJ

Business Systems Analyst-Consultant

Responsibilities:

• Performed full range of functions for all phases of the FSR system: Planning and Business research, Requirements Analysis, Design, Testing and Implementation.
• Involved in eliciting and analyzing Business requirements from Wealth Business SMEs, performed Business Requirements Gap analysis.
• Developed Business and Systems Requirements documentation and conducted multiple SRS reviews with the Vendor and technology teams. Actively participated in Functional Requirements analysis workshops and followed up on open issues until resolution.
• Designed UML diagrams: Current and Future business states, Operational Business front-end and back-end work flow, screen prototypes, Logical view of application interfaces and Use Cases Activity flow charts for multiple functional area components.
• Maintained Requirements Traceability Matrix.
• Provided on-going consulting of system design and functionality to Business and Technology teams.
• Actively involved in all stages of testing, supported both Front-end and Back-end Users through UAT testing by designing user test scripts and providing one-on-one assistance.
• Conducted several Training Demo sessions of new FSR Front-end and Back-end system workflow to Business team and end-users.

Confidential, NY

Business Systems Analyst

Responsibilities:

• Worked with business users, development teams, architects and SMEs from various supporting teams for Confidential Retail Billing and Care Systems in order to gather, analyze and documents user requirements for CMAT processing.
• Met with stakeholders, interviewed SMEs of various work flows, prepared users presentations, conducted demo sessions, and designed fully functional screen simulations using wire-frame prototype tools.
• Analyzed business processes, elicited requirements, defined business needs and translated them to BRD, FRD, and Technical Requirement Documents .
• Created documents and delivered training to VDSI offshore team members in architectural approach of the project to take over Confidential tasks for development and test systems.
• Implemented systems statistics using systems administrative reports.

Confidential

Lead Associate/Systems Analyst

Responsibilities:

• Maintained Traceability Matrix Document
• Provided Confidential support to applications, testing and DBA teams in Verizon.
• Liaised between Data Center Confidential, Production Support and application teams for scheduled team’s activities in test, preproduction and production environments.
• Coordinated system availability and maintenance activities with operators and Production support environments as a result of change requirements.

Confidential

System Analyst

Responsibilities:

• Gathered, created and performed requirements for Scheduled and Emergency Releases on monthly basis.
• Documented requirements for production implementation of software releases (new and maintenance) for NPD PAVA PILOT and ECBE pilot for Vbill East.
• Participated in meeting with applications, operators and production support teams to ensure that known issues are resolved.
• Developed business operation flow, policies and Procedures documentation (Word, Visio, Excel, PowerPoint)

Confidential

System Analyst

Responsibilities:

• Interacted with the end users on a regular basis for resolving issues pertaining to the report development/model enhancements, special user requests, supervised QA & CTTE test environments.
• Performed data analysis in support of Creating Data inventory /Data Mapping .
• Performed data Gap analysis.

Confidential

Senior Programmer Analyst

Responsibilities:

• Application programmer for Bell Atlantic for Message Customer Record Information System ( Confidential )