SUMMARY:

• Skilled IT professional with expertise in system/business analysis, solution design, software testing, software implementation, data conversion, system integration and project management. Strong background in mobile communications industry with experience working with BSS, CATS, SAP and system integration.
• Dedicated self - starter comfortable working with both the customer to define project requirements and the software development teams to design and implement software solutions that meet the end users’ needs.
• Gathering of business requirements and system process analysis
• Writing functional and technical design documents
• Designing and implementing software solutions
• Managing projects throughout the software development life cycle
• Creating and executing quality assurance and user acceptance testing
• Capable of working in either Agile or Waterfall SDLC environments

TECHNICAL PROFICIENCIES:

• HTML, ASP, XML, UNIX shell scripting, WebLogic scripting language
• Oracle, TeraData, SAP, MS SQL Server, SQL, PL/SQL, Tomcat, WebLogic, Crystal Reports, Business Objects, Oracle Reports Developer, HP Quality Center, HP Quick Test Pro, Amdocs, ACC, Netcracker, SAP ECC, SAP BW, Confidential, Confidential, Confidential, BSS
• Confidential, SVN, Jenkins, Maven, Liquibase, JIRA, Mercury Quality Center, Remedy
• MS Project, MS Visio, MS Office Suite, MS Access, MS SharePoint, TFS

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Responsibilities:

• Gather business requirements, assess, and analyze the impact on Confidential
• Create high level solution and detailed designs for Confidential configuration
• Support team members with all technical related inquiries
• Act as a liaison between client and internal development teams to oversee and drive the implementation of software solutions
• Troubleshoot design and configuration related issues in Confidential, Confidential, Confidential, EPE

Confidential, Seattle, WA

Senior Systems Analyst

Responsibilities:

• SME for Confidential stack catalogues ( Confidential, Confidential, Confidential ) primary focus on Confidential
• Planed, directed, and completed the analysis of business requirements to technical solution specifications for Confidential
• Acted as a liaison between the business community and internal IT and Network Engineering resources
• Drove business requirements to technical specifications and helped oversee design/development/testing/delivery for Confidential and Confidential Payload
• Collected information to analyze and evaluate existing capabilities in Confidential applications or systems and how they would translate to Confidential, Confidential
• Prepared detailed flow charts (work flow, activity, and sequence diagrams), outlining systems capabilities and processes following SDLC guidelines
• Translated business and user requirements into accurate system requirement specification documents through systems and data analysis
• Led and participate in working JAD sessions with cross functional technical resources
• Assisted in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for Universe 2.0 core systems
• Reviewed/approved internal and vendor technical documentation for Confidential, Confidential, Confidential catalogue stack

Confidential, Kent, WA

Senior Business Analyst

Responsibilities:

• Conducted requirements gathering workshops or interviews
• Analyzed business and user needs in consultation with business managers and end users
• Analyzed complex business problems and translate business requirements into software development work items (user stories)
• Acted as a liaison between developers and Subject Matter Experts or end users.
• Identified related business requirements and organize into potential deliverable feature sets
• Documented technical requirements, define scope and objectives
• Worked with development team in Joint Application Design sessions to further define the technical solutions for the business needs.
• Reviewed user enhancement requests and defect reports for prioritization and acceptance into the development backlog.
• Provided feedback to the user community on defect resolution or enhancement requests.
• Produced Release Notes and related documentation to support the training of key users and SMEs.
• Worked with QA to identify the Release Verification Testing requirements on Custom Software as well as Vendor generated Software Releases.

Confidential, Bellevue, WA

Functional Analyst

Responsibilities:

• Acted as a liaison between business analysts, project management, solution architects and development teams, and shepherd projects through the design, build, and test phases
• Translated business requirements and business intelligence reporting requirements into functional/technical specification or source system analysis documents
• Provided input from high-level to detailed estimates for intake, projects, and change requests in areas of responsibility
• Created technical impact assessments utilizing input and direction from business analyst, architects, development and supporting documentation such as functional specifications and use cases
• Provided analysis support to development and test teams for assigned projects - This can include responding to ad hoc analysis requests and collaborating with test resources to validate test cases, defect triage and resolution

Confidential, Seattle, WA

Senior Technical Analyst/Development Release Manager

Responsibilities:

• Technical account manager and primary liaison for Confidential 500 Telecommunications Company
• Implemented and managed customer migration from client server to web version of CATS software product
• Led analyst team and managed software engagement to migrate 2,500 end users from existing system to CATS software
• Designed and implemented solution to integrate Oracle Planning Module with CATS software
• Primary analyst on project to re-design Oracle financials and warehouse system integration with multiple ERP systems at client
• Acted as project manager, analyst, developer and tester on project to implement bin level asset tracking for client warehouses
• Designed and developed solution to integrate client cellular IN network data into CATS software
• Experience with Data Modeling, Data Migration, and ETL
• Conducted both end user and system administrator training specific to client’s business practices and system configuration
• Directed and assisted production support team to resolve escalated client issues
• Assisted sales team with developing statements of work and change requests
• Defined release management objectives and strategies for all customers and projects
• Managed the integration of multiple projects in a complex release to ensure seamless execution and on time delivery
• Developed release strategy to support code migration through SDLC for both the core product and customer-specific code
• Performed version control and labeling of builds as source code librarian to include the following: branching, merging and tagging code in SVN
• Integrated SVN into JIRA project tracking system to better manage code base and documentation
• Managed migration of code base from Confidential to SVN

Confidential, Seattle, WA

Implementation Consultant

Responsibilities:

• Defined, documented, and successfully developed over 300 custom reports to meet client end-user specifications
• Installed and configured Online web permitting application for multiple jurisdictions
• Tested, modified, and wrote client reports using Oracle Reports Developer 9 and Seagate Crystal Reports 7.x/8x/9
• Created customized training manuals and testing scenarios and conducted end-user training specific to the client's business practices
• Tested and documented system enhancements and potential bugs by writing and implementing test scenarios
• Mapped and wrote data conversion from client legacy system to new application using Microsoft SQL Server DTS
• Documented client’s existing business practices and retrofitted these practices to new applications