SUMMARY:

• 9+ years of International Experience in Business Analysis, Project Management, Requirement Gathering, GAP Analysis using AGILE & WATERFALL Methodologies in Top 5 Consulting Experience with Top 5 Telecom and Banking & Finance Industries.
• Collaborated closely with Business Stakeholders to identify and analyse core requirements and key features of the ongoing telecom operations projects.
• Experience working as Joint Application Development (JAD) facilitator and meetings coordinator with excellent interpersonal skills
• Excellent interpersonal, communication and organizational skills with demonstrated abilities in business analysis and customer relationship management
• Coordinated and facilitated extensive user interviews and workshops to gather and analyse requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modelling Language (UML) used MS Visio.
• Meticulously analysed incident data to recommend solutions to improve revenue per call and customer satisfaction/retention
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase operations efficiency
• Prepared monthly Status Reports for Change Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Created Sprint Backlog and managed User stories.
• Performed GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Expertise in conducting User Acceptance Testing (UAT) for various web based and database related applications
• Responsible for the coordination and execution of business analysis and establishing, Maintaining and implementing the tools, methods and procedures for the business analysis process.
• Solicited client requirements using walk - through, document analysis, storyboards, use case scenarios, business analysis, task and workflow analysis
• Wrote clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.

CORE COMPETENCIES

• Business Analysis Requirement Gathering Effective Communication Project Management Change Management Business Analysis
• Requirements gathering, Functional gap analysis, Requirement Tracking, Application design, configuration, module setup, test script generation; create functional Specifications, training end users, and production support for Infrastructure projects.
• Express requirements using User Stories, Business Rules, Story Boarding, Personas, ORD, Process Flow Diagrams, etc.
• Mapping requirements & providing client with best solutions involving evaluation & definition of scope of project and contributing in the finalization of project requirements
• Working on end to end solution, business analysis for IT projects Project Management
• Mapping requirements & providing client with best solutions involving evaluation & definition of scope of project and contributing in the finalization of project requirements
• Handling resource allocations and working on end to end solution, project & delivery management for IT projects

PROFESSIONAL EXPERIENCE:

Technical Lead

Confidential, Dallas, TX

Roles and Responsibilities:

• Created very effective User Stories, Use Cases, Synthesize current business intelligence or trend data to support recommendations for action in infrastructure projects.
• Created Sprint Backlog and managed User stories.
• Acted as liaison between Business and IT Teams. Created Data Flow Diagrams for high level data flow definition. Successfully captured the requirements, Scheduled Business Requirements Review meetings, GAP Analysis Discussions, JAD sessions. Attended Technical Review meetings with Architects.
• Prepared product backlog working with product owner and other SME (Subject Matter Experts)
• Document specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs.
• Maintain library of model documents, templates, or other reusable knowledge assets.
• Successfully elicited, documented, prepared and managed business requirements package for stakeholder sign-off and delivery to technical teams
• Responsible for the coordination and execution of business analysis and establishing, maintaining and implementing the tools, methods and procedures for the business analysis process.
• Established meaningful traceability between related requirements

Technical Platform: Microsoft Office 2013 (Word, Excel, PowerPoint, Visio, Projects, SharePoint), Business Objects, Agile Tools Rally, Jira, TOAD, SQL, UML, IBM AIX, Sun Solaris, Unit and Integration Testing

Senior Business System Analyst

Confidential

Roles and Responsibilities:

• Involved in all the Release activities and version upgrades both on Windows and Linux Platforms of the SunGard Wealth Management products that we support (Wealth station & Planning Station).
• Analysed business operations and processes to understand strengths and weaknesses and support the identification of opportunities for automation; proactively identifies opportunities for process automation and may lead any resulting process redesign efforts
• Created workflow diagrams to document current and future business environment
• Tracked progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution
• Interacted with business, conduct analysis and document business processes, functions, capabilities, requirements, etc., enabled by IT
• Performed a liaison between the business and IT Services
• Identified and articulated the need for change and assessing the impact of the change
• Analysed and interpreted business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development implementation teams.
• Utilized corporation developed Agile SDLC methodology used SCRUM work pro and Microsoft office software to perform required job functions
• Experience in designing and defining User Interface Requirements(UIR) and visual patterns by creating wireframes, screen mockups and story boards
• Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked

Technical Platform: Agile, MS Visio, Word, Excel, PowerPoint, SQL, SharePoint 2010, MS Project.

Release Automation and Business Analyst

Confidential

Roles and Responsibilities:

• Worked as Implementation & Integration manager to deliver custom applications and libraries to support various FrontEnd portals including MyAT&T and other Infrastructure applications.
• As a thought leader - instrumental to lead the team of architects, technical leads, developers, testers through the complete life cycle while implementing several keys initiatives.
• Managed & led a large onshore and offshore team and oversaw end to end development of common framework applications used across different modules
• Managing Change Management activities for the entire project. Maintaining and ensuring compliance for entire project in Change Management
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, clients, and other stakeholders.

Technical Platform: Microsoft Office 2007 (Word, Excel, PowerPoint, Visio, Projects) MSSQL, Oracle 10g, IBM AIX, Sun Solaris, TOAD, SQL, mainframe M204.

Confidential

Software Engineer

Roles and Responsibilities:

• Supported project managers to ensure key deliverables are met in an accurate timely manner assisting in the troubleshooting of problems and issues; make recommendations and provide alternative solutions when it applies.
• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Performed on-going hardware and software maintenance operations, including installing or upgrading hardware or software.
• Develop system engineering, software engineering, system integration, or distributed system architectures.
• Establish functional or system standards to ensure operational requirements, quality requirements, and design constraints are addressed.
• Research, test, or verify proper functioning of software patches and fixes.
• Direct the installation of operating systems, network or application software, or computer or network hardware.
• Monitor system operation to detect potential problems.

Technical Platform: IBM AIX, Sun Solaris, Windows XP, SQL, Perl Scripting, Unit and Integration Testing

Confidential

Roles and Responsibilities:

• Facilitated requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements
• Translated business requirements into functional requirements
• Applied thorough understanding of business processes and user needs to formulate and define system scope and objectives
• Analysed business operations and processes to understand strengths and weaknesses and support the identification of opportunities for automation; proactively identifies opportunities for process automation and may lead any resulting process redesign efforts
• Created workflow diagrams to document current and future business environment
• Tracked progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution
• Interacted with business, conduct analysis and document business processes, functions, capabilities, requirements, etc., enabled by IT
• Performed a liaison between the business and IT Services
• Identified and articulated the need for change and assessing the impact of the change
• Analysed and interpreted business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development implementation teams.
• Solicited client requirements using walk-through, document analysis, storyboards, use case scenarios, business analysis, task and workflow analysis
• Wrote clear and concise requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.

Technical Platform: IBM AIX, Sun Solaris, UNIX Shell scripting, Windows XP, SQL, TOAD, Perl Scripting., Unit and Integration Testing