Objective

Proficient and meticulous Business Analyst with Rational Unified Process (RUP) methodology experience, focusing on strategic relationship building and business processes in intensely collaborative environments. Performance Budgeting (PB) Subject Matter Expert (SME) providing critical business strategic support concentrating on information technology, professional services, relationship management, and application development. Excellent motivator with the aptitude for assessing corporate needs and producing deliverables that meet goals while remaining within budgetary guidelines.

Confidential Feb. 2012 - May 2012
CONSULTANT - VANTAGE - STATE OF VERMONT

• Key member of the implementation team assisting in overhaul of legacy budgeting system with PB.
• Analyze legacy systems and develop security plan outlining implementation strategies pertaining to security while abiding to the current policy set forth by client.
• Deployed system for handling defects during implementation; includes creating tickets, routing to customer service group, assisting developer during the defect retesting process, etc.
• Created testing scenarios based on documented business processes for the prototyping phase of the software development lifecycle.
• Developed test scripts for user acceptance testing.

Confidential Oct. 2011-Jan. 2012
CONSULTANT - Judiciary integrated finanacial management system (JIFMS) - U.S. Courts

• Key member of JIFMS team assisting with the PB initiative.
• Analyzed current system, process and documentation to ensure client’s business needs would be met with implementation of new application.
• Created a feasibility matrix outlining the requirements mapping back to performance budgeting application.
• Solicited and incorporated client feedback to confirm all gaps had been accounted for.

Confidential Feb. 2011-Oct. 2011
CONSULTANT - U.S. Courts

• Lead UAT testing efforts using client business processes and material.

• Resolved client reported issues in an efficient and timely manner.
• Researched any unresolved issues to determine if a defect request is required.
• Worked in conjunction with the development team to ensure defect has been properly fixed and tested.
• Gathered requirements for product enhancements.

Confidential Oct.2010-Feb. 2011
CONSULTANT - performance budgeting (PB) BASELINE TEAM

• Created a robust collection of test scenarios; including client usability and business process scenarios.
• Ensured regression bed was up to date with latest testing procedures.
• Updated the baseline environment with material that best represents known client data and testing.

Confidential Jan.2010-Oct. 2010
FUNCTIONAL LEAD - Federal communication commision (fCC) Project

• Assisted the FCC with implementation of the PB application.
• Analyzed and developed plans to successfully integrate requirements set forth by the client.
• Assisted in beta testing of system environments with daily duties such as testing, defect re-testing, and training.
• Created training materials including step-by-step guides, new operating procedural documents, and quick reference guides (QFRs).
• Successfully migrated legacy data into new system prior to day one.
• Facilitated cross communication and training between PB team and the Core Financials team.

Confidential Oct. 2008 - Dec. 2009
Business support analyst - Advantage client support

• Established initiatives as the main support contact for customers of the PB product.
• Analyzed and researched reported product defects, customization requests, and feature requests for various customers to determine the true nature and resolution path for reported issues.
• Compiled reports regarding defects to developers and assure customers receive responses in a timely manner.
• Provided customers with periodic data feed updates for integration into their systems.
• Developed training curriculum and conducted hands-on training increasing quality assurance and client knowledge of the product.
• Successfully presented webcasts and traveled to various site locations. Led engaging demonstrations for clients, which served to increase trust and rapport among the clients with respect to the corporation.
• Mentored and assessed new internal resources for enhancements on the PB application from a business prospective.
• Constructed program to monitor client issue calls during new install/upgrade of the PB product.

Confidential Jul. 2003 -Oct. 2008
Business analyst - product engineering team

• Created and launched program for creating and maintaining test cases scripts.
• Authored specific use case models for planned customization of the PB product.
• Analyzed and researched reported defects and properly re-tested patch fixes for submitted defects.
• Consulted and mentored junior team member to guide them through the various functional deliverables.
• Ensured customer satisfaction by diagnosing and resolving functional issues from the field in a timely manner. Accelerated resolution of issues by providing client with how-to help and setup when applicable.
• Developed ad hoc reports which reviewed and analyzed deliverables from team members including functional designs and online help documentation. Compiled and analyzed comments and feedback to review with team members. Established and ensured all deliverables were functionally sound.

Business Consulting - Product Testing - Technical Team Training - Client Relationship Building - Customer Satisfaction - Problem Resolution  Effective Follow-Through  Team Leadership - Product Installation

CASE Tools: Rational Test Manager, Rational RequisitePro
Change Management: Rational ClearQuest
Configuration Management: Rational ClearCase
Database: DB2 Surfer, MS SQL Server
Modeling Methodology: Rational Unified Process
Modeling Development: Rational Software Architect
Management Software: Remedy, Heat Power Desk
Operating System: Windows 2000, XP, Vista, 7
Programming: SQL
Productivity Software: MS Office Suite

EDUCATION

• Confidential B.S., Management Information Systems