SUMMARY:

• IT professional with experience in various business units at all levels of organizations, functioning as the bridge between the business groups and the IT technical and supporting teams, and developers to provide and facilitate real solution of the problems.
• Experience evaluating, documenting, defining the project scope, clients and user needs, business requirements, functional and non - functional requirements, specifications, process flow diagrams, according to SDLC and ITIL, and IT best practices tool standards.
• Hands-on experience planning and operating synthetic monitoring and performance engineering and change management.
• Managed stakeholder’s expectations, delivering projects on time with completion and within budget achieved customer’s satisfaction.
• Fast learner, dedicated, hardworking and excellent written and verbal communication skills.

TECHNICAL SKILLS:

• HP Load Runner
• HP BSM/BPM
• HP RUM
• SiteScope
• Probe Builder Directives (PBDs)
• MicroFocus AppPulse
• PMP
• MS Project
• MS Access
• Excel
• Visio
• PowerPoint
• Outlook
• BMC Remedy
• HP Service Manager
• MS CRM Dynamics 365
• Jenkins
• CA VAIM
• HPSA(Opsware)
• CA Spectrum
• Sysedge vRealize Operations Manager (vROP)
• JavaScript
• HP Load Runner (VuGen)
• HP Quality Center
• JMeter
• HP SiteScope
• CA eHealth
• MS SQL Server
• Oracle
• SSIS
• Unix Scripting
• My SQL
• HTML
• CA Wily Introscope/(APM)
• CA CEM
• Dynatrace
• AppDynamics
• Splunk
• Regular Expressions.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

System Engineer/Business Analyst

Responsibilities:

• Worked closely with project owners and users to validate and document the business needs, objectives, scope, and impact studies, alerts, and documented complete solution and managed process on each project and ITSRs.
• Developed performance templates and profiles (UNIX and Windows), tested and scripted for local database.
• Communicated the overseas team for the specifications and documented functional and non-functional requirements and addressing the business needs and facilitated the solution according to SLAs.
• Made requirements and solutions, reports and contributed for the upgraded on 3000 production servers, for latest Splunk version, and performed discoveries through CA Spectrum for 10000 servers for application support and documented the complete process and created run books for support level 1 groups overseas.
• Managed change management systems and implemented through BMC Remedy ITSRs and JIRA for support command and control center for 100 plus application’s clients local and overseas.
• Performed monitoring of applications used Dynatrace and App Dynamics for synthetic monitoring.

Confidential, Atlanta, GA

System and Business Analyst

Responsibilities:

• Managed, designed, configured, supervised, and provided customer support.
• Configured and created all the elements of CA Wily Introscope and APM support for 50 critical applications.
• Investigated financial and banking application’s system performance by collecting the business specifications, functional and nonfunctional requirements, and communicated with developers, SME, users and clients to facilitate the real solution by creating the prototype detailed dashboards and UI.
• Defined and documented user, business and functional requirements and specifications for a new and existing web-based enterprise application, following the SDLC standards, for business team.
• Co-ordinated and communicated regarding the functional and business requirements and with development UNIX/WebLogic/WebSphere teams for the creating the PBDs and tested for QA used HP LoadRunner.
• Created dashboards, flow, sequence diagrams, and documented the requirements for CA Wily Introscope (CA APM) for monitoring the financial and banking application and trained also team member.

Confidential, Atlanta, GA

System/Business Analyst

Responsibilities:

• Deployment, Operations monitoring CA Tools Wily Introscope, and maintain and support APM 9.1, CA Wily CEM, TIM and Super-agent with Multiport Collectors. Worked also on 10 different system support projects.
• Collaborated with business teams to evaluate business and functional requirements addressing business needs, responsible for analysis and detailed documentation of new performance monitoring systems.
• Analyzed QA testing of development solution according to requirements; managed user acceptance testing.
• Performed Interview sessions, requirements gathering by workshops, reviewing of documentations, analyzing existing business systems, visiting business sites or work areas, and conversing with subject matter resources from both the business and technical sides.
• Acted as the liaison between the engineers, developers, business units, various technology teams.
• Collaborated with engineers and developers to document user guides, support manuals etc. for the technology, helping coordinate enrollment of business users into the system.

Confidential , Atlanta, GA

Consulting Systems Engineer

• Used/worked in HP BAC/BSM 9.0/HP SiteScope 10.10/11.0 for the migration of BAC and SIS monitors from existing system to the new HP BSM 9.01 system and environment.
• Created and performed business analysis for applications availability performance monitoring with migration.
• Used HP LoadRunner/VUgen scripts for making the profiles of 16 new medical/pharmaceutical applications to upload in script-repository for synthetic transactions reports in testing in production environments.
• Worked on 10 critical applications monitoring through HP Tools like SiteScope 10.10 and HP BAC/BSM 8.03
• Created 51 profiles from latest LoadRunner/VUgen (Ver. 9.50) in Citrix and other protocols.
• Gathered requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis
• Documented use cases, functional and non-functional requirements for the project

Confidential, Alpharetta, GA

Systems and Tools Engineer

Responsibilities:

• Worked in IT Tactical Operations department, monitored infrastructure, applications and servers tested
• Performance Monitored for financial applications through CA Wily Introscope & CA Wily CEM, HP BAC/BSM, and HP SiteScope provided matrices. Increased the IT applications performance and availability to 99.98%craeted banking applications on LoadRunner and submitted analysis reports created functional and nonfunctional documents for projects.
• Monitored and used CA Wily Introscope for eight months, making dashboards, generated reports, graphs, and did triage analysis of application performance and optimization.
• Worked with IT performance and configuration tools including HP BSM, SiteScope and LoadRunner.
• Increased the overall visibility, availability and performance of the 45 critical applications up to 99.99%.

Confidential, Alpharetta, GA

Infrastructure Support Engineer/Business Analyst

Responsibilities:

• Worked as an IT manager/Business analyst, and supported IT Infrastructure applications and databases, created websites, performed synthetic performance through VUGen and LoadRunner and designed databases and supported 31 applications.
• Designed and created Infrastructure applications and projects support database plus documents repositories.
• Monitored, critical applications through IT performance tool like HP BSM, HP SiteScope and best practices.
• Created the modular system for Infrastructure performance monitoring through the ITIL.
• Designed, managed, sustained, and administered various Share Point websites for various departments.
• Performed asset management, designed new management and customer formation/utilization projects reports.
• Controlled, maintained, administered and created the manuals and documentations for internal clients.
• Created high quality deliverable documents like Business Requirement document (BRD) Functional specification document (FSD), Use-Case document and implemented in new projects.