PROFILE:

A highly motivated and goal-oriented manager with experience in the area of Information Technology and Project Management. Led successful technology teams for Fortune 500 companies as well as startups. Maximized competitive edge and supported growth by improving operations, administration and strategic planning. Contained costs while increasing profitability and customer and user satisfaction. Aligned technology with strategic business objectives.

STRENGTHS:

• Data Project Management
• Strategic Planning
• Problem-Solving
• Disaster Recovery
• Processes / Systems
• Communications
• Deadline Responsiveness
• Call Center Management
• Customer Relations
• IT Field Engineering
• Data Center Management
• Networks

SELECTED ACCOMPLISHMENTS:

While at Account Portfolio:
Reduced processing error by 70% and increased report production to 98%.

While at Fi-Serv:
A hundred foot hole was ripped open on the roof to the building by a Tornado; was the first to be called about the water gushing into the computer room; requested supervisor to begin contacting upper management; was told to have the data center up and running in 72 hours.
Results: A full blown disaster recovery plan was followed and everyone from EVP’s to the check capture operators chipped in to help extract over 2500 gallons of water from the building. New Mainframe computers were installed and configured and brought online with the Tape Library system was resurrected and was online within 72 hours. 
Project Lead: Converted existing software to new product, ITI, on time (6 mos) and under budget.

While at West Asset Management ~ Y2K Project:
Tasked with putting together the Disaster Recovery Plan for Y2K. This curtailed the resurrecting of the already installed backup generator, setting in place enough water and Portable Johns to meet the client inspection before Y2K to setup a backup site if needed to process work. 
Improved production 60% for Data Center.

While at American Fidelity:
Completed build out for consulting client on time and $10K under budget.

EXPERIENCE:

Confidential– Las Vegas, NV 2007 – 2009
Senior Analyst

• Led support for all installation and upgrading of medication dispensing devices for 8 Hospitals in the Las Vegas area; managed equipment purchases, including support and installation for hospital expansions.

Confidential– Las Vegas, NV 2006 - 2007
SSI Database Manager

• Managed the process of translation and transmission of all claims from the Hospital to the RSC; monitored and balanced claims receipts to the clearinghouse.
• Responsible for the monthly purging and re-indexing of the SSI database to maximize usage of the system; managed the table files within the SSI system; ensured proper edits were in place along with the logging, maintaining and expediting SSR to SSI while troubleshooting.
• Oversaw the installation of all new systems training and management.
• Created and maintained all DBF files for balancing and confirmation needed by the management team.

Confidential- Las Vegas, NV 2005 – 2006
Mortgage & Real Estate-based companies

• Designed Microsoft networks for small business; Windows 2000 / NT systems management. SQL Server Microsoft Access, Excel and Microsoft Word and Outlook.
• Managed high availability Web Servers and Collector Applications/Networks backbone connectivity and switched equipment management.

Confidential- Atlanta, GA 1998 - 2004
IT Director /Project Manager

• Recruited, integrated and developed talent within the department; performed a team leader role at various levels of the organization.
• Assessed internal collection satisfaction and benchmarking best practices.
• Presented issues clearly and concisely, with alternatives and recommendations(s) to all levels of the organization.
• Developed aggressive plans to meet schedule commitments.
• Translated business needs from Operations Business units into Information Technology in Systems and Programs; delivered commitments to specifications on time and in budget.
• Planned and managed complex projects; coordinated technical user and consulting resources; created training program for support and user functions.

Confidential- Atlanta, GA 1996 - 1998
IT Manager /Training Coordinator

• Planned, monitored and appraised job results; coached, counseled, and disciplined employees; initiated, coordinated and enforced systems, policies, and procedures.
• Recruited, selected, oriented and trained employees; maintained a safe and secure work environment; developed personal growth opportunities.
• Maintained organization’s effectiveness and efficiency; defined, delivered and supported strategic plans for implementing information technologies; established state of the art benchmarking techniques.
• Directed technological research by studying organization goals, strategies, practices and user projects.
• Maintained quality services by establishing and enforcing organization standards.
• Recommended information technology strategies, policies and procedures; evaluated outcomes; identified problems; evaluated trends and anticipated requirements.

Confidential– Atlanta, GA 1992 – 1996
IT Director

• Supported 300+ debt collectors; managed daily computer room operations and technical support; managed staff of 10; maintained $1M budget.

Confidential - Atlanta, GA 1986 - 1992 
Production Manager / Project Manager

• Responsible for the nightly production schedules for five satellite check capture-processing centers.
• Prepared daily reports to upper management on status of nightly production schedules.
• Managed up to 100 employees at the data center tape library and remote check processing data centers.
• Assigned as Project Manager to oversee the complete conversion of new software development system.

EDUCATION / PROFESSIONAL TRAINING / TECHNICAL SKILLS:

Associates of Arts / Electronic Engineering Technology

C++ / COBOL / Microsoft Access, Excel, Word, Publisher, Outlook. NT Workstation and NT Networks, Windows XP, Windows 7 and Vista, Anti-virus software such as Norton Symantic and Trend Micro, Lotus Notes client, MS Office XP/2003,Communication protocols, IPX, NetBEUI, and TCP/IP, Ethernet network topology DHCP, DNS, WINS, & AD