Business Project Coordinator Resume

SUMMARY:

A bilingual professional with strong personal ethics and integrity, looking to secure a challenging position with a dynamic and fast paced organization where my experience will contribute towards success of the organization.
Analysis / Reporting and Document Generation / Confidential Specialist / UAT

SKILLS:

Fluent in Serbian, Croatian and Bosnian
Proficient in MSP, Phoenix, Microsoft Office (Excel, Access, Outlook, Word, PowerPoint, Visio)
Proficient in Fidelity Mortgage Servicing Platform (MSP) and Desktop Document Management (LPS)

PROFESSIONAL EXPERIENCE:

Confidential

Business Project Coordinator

Responsibilities:

Evaluating office production, revise procedures, or develop new forms to improve efficiency of workflow
Research, analyze, maintain, modify, validate and prepare data, information and content used in making business decisions
Serve as a liaison between internal clients and functional departments
Create, present or facilitate meetings, conference calls, training programs, and education sessions for a variety of internal and external audiences.

Confidential, Jacksonville, FL

Quality Assurance Sr. Analyst

Responsibilities:

Analyze financial, metric, and statistical data to identify performance improvement opportunities and suggest viable solutions to ineffective processes by working closely with Quality Assurance unit managers to isolate root causes, eliminate defects and drive variation out of operational processes to positively impact performance for the long - term
Build, review and analyze reports
Ensure operational service levels within QA are monitored and achieved
Assist where needed in all specified areas of specialization and throughout the Quality Assurance Division
Tracking multiple systems, platforms, applications and data repositories in various data environments to isolate specific populations of data
Performing User Agreement Testing as well as creating procedures for each assigned Exam
Responding immediately to escalated issues and rapidly changing priorities

Senior Lead Operation Specialist

Confidential

Responsibilities:

Managing the foreclosures in Non-Judicial and Judicial states
Create and analyze Ad Hoc Reports
Training others and providing input to supervision regarding the performance of those in group
Responding to attorney questions and monitoring for Confidential sale results
Working under minimum supervision; referring unprecedented cases to a supervisor

Confidential

Business Project Coordinator

Responsibilities:

Reviewed loans and documents that need to be sent to attorney office and maintain LPS, MSP with right information
Daily report from attorneys while providing consistent customer service
Responsible for preparing, processing, and distributing documents to internal and external customers
Tracked and monitored loan payment delinquency; developing repayment schedules for delinquent loans; preparing delinquent loans for Confidential

Confidential, Jacksonville, FL

Data Analyst

Responsibilities:

Data analyst with Pivot Tables, Queries, V-lookup and other Reporting tools. Data consolidation, analysis and group reporting
Creating and analyzing Ad Hoc Reports from MSP/Passport and extracting SQL Reports
Design and create layout of data including use of tables, charts, graphs and diagrams

Loan Servicing Representative

Confidential

Responsibilities:

Managed Confidential foreclosures to protect our banks interest as a Confidential holder
Responsible for data/documents with identified defects reviews and audits documents for existence, completeness and accuracy
Handled inbound and outbound calls and written communication from internal and external