A goal-oriented and self-motivated Business Analyst with overall ten years of well rounded experience, possess excellent analytical, organizational, interpersonal and communication skills. A good knowledge of Project Management, Business Analysis, and Financial Analysis; focused on domains such as Banking, Finance and Insurance. Seeking a fast paced dynamic environment to apply my professional, organizational and interpersonal skills. I believe I could play a useful role in implementation of enterprise applications.

EXPERTISE:

• Extensive experience with complete Software Development Life Cycle (SDLC) from requirements gathering to UAT and Deployment using both Waterfall and RUP (Rational Unified Process) methodologies.
• Extensive work experience in handling Incident, Service request, defect management, and order progression.
• Ability of handling Business severity and criticality issues directly with the client.
• Exploring new business opportunities, Involved in Business Presentation and providing proof of concept to win the new business deals from customers.
• Experience with project planning including creating project charters, work breakdown structures, risk management plan and change management plan.
• Advanced knowledge of computer applications including MS Office (Excel, Word, PowerPoint, Access, Visio and Outlook).
• Knowledge of Sarbanes Oxley (SOX).
• Extensive experience in creating and revising Standard Operating Procedures and training material.
• Excellent analytical, problem solving, communication/facilitation skills and an ability to interact with individuals at all levels with exceptional skills in forming and facilitating Interviews, Joint Application Development (JAD), Focus Groups and Rapid Application Development (RAD).
• Created and maintained scorecards, dashboards and performance metrics to measure, evaluate and communicate all my projects performance.
• Capable of working independently or in a team leadership role. Proficient in solving problems and implementing solutions under tight deadlines.
• Detailed oriented, possesses a great ability to multi-task and meet critical deadlines.
• Proficient in achieving defined project objectives, effective in prioritizing activities and maintaining quality standards in projects.
• Extensive experience with various CASE tools including, Rational Suite (Requisite Pro, Clear Quest, Clear Case), Quality Center, Visio, MS Office, MS Project, MS Access.

Technical Skills:
Requirement Tracking: Teleologic DOORS, Rational Requisite Pro
Change Management Tools: Rational Clear Quest, Mercury Quality Center 
Databases: Oracle 9i, SQL Server, MS Access
Methodologies: SEI-CMM, RUP, SDLC, SWOT, Cost/Benefit
Front-end Tools: MS Office, MS Visio, MS Project, MS Share Point
Quality Assurance: Mercury’s Test Director, Mercury Quality Center

Education:

• Masters in Business Administration (MBA),
• Bachelors of Arts (BA English Honors)

Confidential, Washington, DC July 2008 – present
Business Analyst / Project Coordinator: 
Human Resources Learning and Leadership Team

Worked as a Business Analyst on the World Bank group’s global Learning Management System (LMS). The LMS links learning activities to individual and organizational learning plans and learning roadmaps, based on the Bank’s business and strategic objectives. The project was to migrate the Bank’s Annual Learning Budget Approval, Catalog and Registration, Online Courses and Individual Learning Plans from four disparate systems within the Bank to the LMS and enable course administrators and managers to track costs and participation rates more easily.

Roles and Responsibilities:

• Attended stakeholders meetings, took meeting minutes and assisted the project manager with creation of Project Charter and defined the project scope, objectives, risks, constraints and other key factors.
• Participated in Project Planning by identifying the Key Milestones for the different phases and iterations and creating the Project Schedule using MS Project.
• Assisted the project manager with budgeting driven by the WBS.
• Created PeopleSoft PCS metrics for budget-to-actuals comparisons.
• Used PeopleSoft PCS to set and budget threshold alerts and perform Project Costing Reconciliation.
• Followed the adaptive RUP framework for the Project life cycle (PLC).
• Created weekly dashboards to communicate the projects status and progress to the management and all involved teams
• Managed requirements using Requisite Pro.
• Extensive experience in creating attribute-matrix, and traceability matrix for requirements in Requisite Pro for traceability of requirements.
• Managed all requirement documents and was responsible for their version control.
• Used the Unified Change Management (UCM) tool, Rational ClearQuest, to maintain and track the stakeholders’ requested enhancements and changes.
• Managed full project lifecycle artifacts and resource allocation effort for three separate projects efficiently.
• Responsible for maintaining and managing all project documentations using SharePoint so that the latest version is available to all project teams and stakeholders
• Facilitated and participated in joint application development (JAD) sessions for communicating and managing expectations with the business users, senior management, end users and technical teams.
• Developed strong relationships with internal and external clients, vendors and consultants

Confidential, Washington DC Oct 2006 – July 2008
Business Analyst: CRMS / Incident Management (Help Desk)

Conducted business analysis for the Volunteer Nominations and Awards unit. Was involved in various initiatives including the following:

The Volunteer CRMS project focuses on the volunteer and employee recognition and national volunteer leadership selection. The goal of the project was to build a flexible CRM system that could track thousands of volunteers and partners. The solution would also help headquarter to coordinate with chapter and external partners, and handle tens of thousands of public inquiries. The new CRM system had to accommodate large spikes in usage, such as those created by Hurricane Katrina. Salesforce was selected as the COTS solution for this initiative.

The VerticalResponse project would assist national headquarters with incident management by enabling them to distribute targeted information and critical updates during a disaster or health emergency such as the H1N1 outbreak. VerticalResponse would also have capabilities, such as call tracking, incident prioritization, email management, and message broadcast to facilitate communications with everyone from emergency services directors to volunteers.

Roles and Responsibilities:

• Assisted project manager with creation of written project plans addressing, tasks, roles and responsibilities, risk, resources, budget, communications, quality and organization.
• Along with Project Manager, developed work breakdown structure (WBS) using MS Project. Perform critical path analysis and develop time-lines for completion of tasks, measuring the deliverable work packages of the project against the project plan.
• Collected status from all members of project team and updated project activities throughout the project life cycle utilizing the WBS and schedule.
• Maintained and update project documentation to include project plan, work breakdown structure, schedule, budget, risk plan, communication plan, table of organization, change control log, and reports.
• Took meeting minutes in weekly hands on and JAD Sessions.
• Developed compelling presentations to multiple levels of leadership.
• Managed all requirements related change control within project. Obtain sponsor approval for changes.
• Utilized Requisite Pro for Requirements Management, Clear Quest for Change Management and Clear Case for version Control.

Confidential, April 2004 – Sept 2006
Business Analyst: Incident Management (Help Desk)

At Confidential I worked as a business analyst for the Fund Accounting Help Desk. The project was aimed at enhancing their incident management system which relied heavily on multiple ad-hock applications. The Future system will provide assistance to the Accounting Help Desk Team on an ongoing basis and assist them with managing the issue resolution process and take corrective action, as necessary. The system would have features such as Basic and Advance Ticket Searches, Multi-Level Escalation Path, Escalation Email Notifications, View / Subscribe to a Group of Technicians Calendars, Bulk Ticket Updates and Reporting. The reporting would include Metrics for Performance & Bottlenecks, graphical reports, and Export Reports to PDF.

Roles and Responsibilities: 

• Elicited business requirements by interacting with Accounting, Technology, PM and other stakeholders and SMEs
• Created and managed Business Requirement Documents.
• Defined functional requirements and project specifications, Analyze and discuss the potential risks and benefits of technology solutions.
• Partnered with Technology and Operations on the Design, Build and Testing requirements
• Prepared monthly status reports to management
• Collaborating closely with Technology to ensure successful execution of my project
• Identified, recommend and helped drive changes to established best practices and policies to improve on Quality of product.
• Communicated changes to the Accounting work flow and process.
• Provided timely feedback to the accounting team on issue resolution or recommendations.
• Participated in UAT. Developed test scripts and test plans to support issue resolution, provide technical support as a subject matter expert to resolve issues. Worked with users to determine system problems and provide action plans to resolve.
• Was a part of tactical team, which was responsible for managing and resolving a variety of issues originating from Fund Accounting. Liaison with technology to resolve a variety of issues related to use of various applications used by Fund Accounting. Conducted regression testing before changes were promoted to production. Gathered accounting data used to support business efforts for MIS reporting, analytics and audit requirements.

Confidential. April 2003 – April 2004

• Analyzed company’s financing needs and worked with management to raise capital.
• Analyzed market share and data on competitors.
• Analyzed the impact of debt and equity financing on capital and ownership structures.
• Prepared presentations on PowerPoint and various investor documents on Word and Excel.
• Produced 3-year and 5-year pro-forma financial statements.
• Drafted parts of Private Prospectus Memorandum.
• Developed management strategies to qualify, measure, and monitor work processes.
• Analyzed financial information – financial statements, financial ratios, interest payments.
• Developed management reports – Accounts Receivables, Accounts Payable, Headcount, Liquidity
• Assessed client’s portfolios and recommended appropriate coverage plans.
• Monitored expenses to ensure compliance with budget by performing monthly variance analyses.
• Resolved general insurance queries, providing best options and solutions.
• Performed scenario analyses to align operational and financial resources with growth objectives.

Confidential Jan 2000 – Jan 2003
GE Plastics - Financial Analyst

• Managed individual portfolio with multiple accounts.
• As part of GE Plastics CFS (Customer Financial Services), researched data, prepared financial reports, determined targets and business agenda.
• Researched clients account history and complied strategic reports for in depth analysis in order to present potential growth recommendations.
• Provided validation accounting and solutions to the queries as the internal communications liaison between the team leaders and sales representatives.
• Managed a team of four, trained and mentored new staff members into current company culture.

Trainings Undergone: 
Coaching Service Quality, Team Leading Essentials, Mentoring & Coaching, Quality management and implementation, Process & Communication Calibration, Customer Interaction Specialization, Developing Self Excellence, Leadership Development, Business Writing Skills, Customer Service Training. 
Achievements:

• Primary team member selected to prepare Standard Operating Procedures (SOP’s).
• The Extra Miler award for exemplary performance and meeting critical to quality standards each month.
• Recognized for Six Sigma quality work during my tenure with GE Capital.