Infrastructure Senior Tech Analyst Resume Irving, TX - Hire IT People

SUMMARY:

Combining my wide and deep experience building and providing tools and technical expertise for sales teams for enterprise monitoring infrastructure tools I have been able to successfully deploy and expand services for a variety of customers.
I am able to do this by following a detailed and methodical process to gather business requirements, research multiple tools, conduct POCs, justify selection and cost to management, document the solution and operation processes, and deploy to customers. Other important factors to my success are:
Experience as Global Engineering Team Manager
Organize and implement standardized operational documentation.
Senior technical resource for all services offered by Monitoring Team
Very familiar with multiple scripting languages, Linux, Windows, and related technologies

RELATED SKILLS:

Performance Manager and many related Knowledge Modules as well as PSL
Confidential Foglight
Shell Scripting (python, groovy, ksh, sh, perl, PowerShell, expect, etc.)
Server Monitoring tools and process
Application Monitoring tools and process
Integration Technologies such as ActiveMQ, JSON, XML,
Certifications for ITIL Foundation and BMC Patrol Central

WORK EXPERIENCE:

Confidential, Irving, TX

Infrastructure Senior Tech Analyst

Responsibilities:

Build views for Amazon Web Services into Truesight Capacity Optimization
Evaluate new version for performance and functionality changes that effect current processes.

Confidential, Plano, TX

Senior Adviser for Monitoring Team

Responsibilities:

Reduce overall cost to account teams by creating services that are cheaper and more functional while satisfying customer unique security, architectural, or support concerns.
Built, sold, and deployed services to be used by customers and managed by monitoring team to serve 80+ external and internal customers.
Present value propositions to senior management as well as account teams and customers displaying the value of using services that were previously not available or have been updated significantly.
Delivered Enterprise Monitoring services using tools such as Zenoss Service Dynamics, Foglight, Capacity Related Tools, BMC BPPM, and ActiveMQ including presenting complete tool evaluation and assessment to senior leadership with ROI Analysis and POC process and results
Assisting in understanding and creating a Disaster Recovery strategy including load balancing strategy, virtual server replication, and documentation.
Drastically improved tools and functionality and process by evaluating various tools by considering a market competitive pricing, minimizing administration concerns, optimizing infrastructure integrations, and streamlining business process.
Select vendors and manage relationship between vendor and customer support teams.
Design and document architectural standards for services around ITSM integration, reporting integration, automation requirements, rate models, documentation, ROI presentations,, etc.
Recognized as a senior resource for critical issues affecting multiple areas of the monitoring team and tools for customer needs.
Regularly work with Linux/Unix as well as Windows, MySQL, python, Perl, bash, REST APIs, ActiveMQ, and a wide variety of related technologies
Built a large library of scripts taking advantage of API to be used as part of automation or simplifying operational processes
Providing training and knowledge transfer to operational and account staff.

Confidential, Plano, TX

IT Manager

Responsibilities:

Design, manage, coordinate, and improve all service offerings offered by the monitoring team including BMC Performance Manager, BMC Performance Manager Express, TM ART, SCOM, SMARTS, and BIM as well as services not supported by vendor supported tools.
Conduct architectural and process discussions with account delivery organizations to assist delivery and solution team to understand evolution of services and processes.
Built cost models to track all costs in detail associated with services to assure profitability of all service offerings.
Improved stability and reliability of customer applications using application monitoring synthetic transaction tools and other server and application monitoring tools.
Maintained senior expertise in multiple tools to allow staff to focus on their priorities.
Created Critical Practice documentation, including auditing, and remediation for all service offerings.
Experience with various ISO certification processes as a result of being primary contact for a variety of services.

Confidential, Plano, TX

Systems Integration Senior Specialist

Responsibilities:

Interface with teams to communicate and enforce reliable implementation and process standards.
Manage and enforce standards for documentation website to be compliant with ISO 9001 standards.
Introduce, create, and implement processes for multiple monitoring modules ( Confidential ).
Developed multiple Knowledge Modules to fulfill various business needs.
On - call to support 1500+ Patrol Agents and other monitoring systems.

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Infrastructure Senior Tech Analyst Resume

Irving, TX

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