PROFESSIONAL PROFILE
Project Management/IT Management/Business Analysis/Process Improvement

• Service oriented and value-add IT professional with hands on experience at all levels of SDLC. Project manager with proven abilities and results in delivering enterprise wide cross functional team projects.
• Experienced in interfacing with management, customers and vendors on technical and non-technical matters with proven ability to build and enrich high-integrity partnership with all stakeholders.
• Skilled in managing integration of vendor tasks, tracking and reviewing vendor deliverables with proven ability to provide technical/analytical guidance to project team.
• Strong leadership abilities across multiple technology dimensions - MMS/SMS services, N-tier architecture, middleware/services, Web/eCommerce (B2B/B2C) and enterprise applications.

INDUSTRY EXPERTISE AND SKILLS

• Telecomm, Financial Services & Healthcare
• Process Re-engineering & Improvement
• Project Management (PMP candidate)
• Certified Scrum Master & Green Belt Six Sigma
• Solution Delivery & System Integration
• IT Governance, Estimation & Budgeting
• Requirements Elicitation & Management
• Vendor & Team Management

RECENT ACCOMPLISHMENTS

Confidential - Atlanta, GA Nov 09- Present
Contract position as Sr. Business Process Analyst at CDC, Atlanta

Confidential - Alpharetta, GA 1996- May 09
Sr. IT Business Consultant

• Managed and delivered number of tactical and strategic projects working with cross-functional teams including two B2B and B2C customer portal projects (alltel.com) for the enterprise with total responsibility from original concept through final implementation. Liaison between marketing, customer service, product management and development teams to improve end user experience. Engaged multiple contacts including vendors and SMEs in a matrixed environment to define solution and identify potential risks and assumptions, develop solution timelines and estimates. Achieved positive ROI for the projects and delivered under budget and time with significant savings to the company bottom line.
• Project lead for launching a web based self activation and gift card replenishment B2C site for pre-paid customers delivered under a very aggressive timeline of three months. The projects involved number of vendors and a third party pre-paid billing application. The successful launch achieved higher usage by subscribers than projected and generated savings for the business by significantly reducing call volumes.
• Led and managed a project as onsite consultant for an external client to deliver a new web based Call Center application for their customer support and order processing groups. Responsibilities involved requirement gathering, design, development, user testing and delivery. This project used J2EE framework including EJB and Java Swing to deliver UI. The project was delivered on time with noticeable improvement in call center representative efficiency and productivity.
• Delivered a major enterprise wide project to meet regulatory mandate for Wireless Number Portability. This project impact included all the enterprise applications, entire wireless OSS and required data conversion, new data model and implementation of a new number management system for the enterprise.
• Led and managed a team to deliver a major provisioning system upgrade project to implement a new hardware from a third party vendor for the Engineering group. This was the first major project undertaken by IT team to develop brand new software using CORBA and other leading edge technologies at the time.
• Spearheaded implementation and support of Customer Care & Billing software for an International client in Philippines. Played a lead role in designing, customizing and installing Customer Care & Billing and other supporting applications including planning and coordinating hardware/software upgrade and system configuration. Provided training and accomplished successful turnover of the applications to the team in Philippines.
• Team lead assignment at a client telecom company to convert one of their major markets from a vendor to their in house billing and customer care system. Task involved data definition and data mapping with the vendor and performing gap analysis for some functional area including writing requirements. This phase of the conversion project completed in less than three months before schedule.
• Successfully converted under half million subscribers from legacy system. Managed and lead team of developers to enhance and support Real Time Rating and Account Management applications remotely. Trained client resources and achieve transition of the application support responsibilities in less than six months.
• Re-designed and implemented an estimation process and delivered continuous improvement in the estimation and solution delivery process. Coordinated, compiled and delivered conceptual solution, high level design and estimates to business teams as a part of IT governance and budgeting group. Engaged with enterprise architects on technical and infrastructure issues, future direction and IT roadmap. The process improvement helped deliver high quality estimates and solutions with significantly improved throughput in excess of 100 estimates per year and an average turnaround time of 12 days.

PAST ACCOMPLISHMENTS

• Successfully managed the transition of the legacy leasing application from AS/400 to NCR UNIX platform while learning new application and platform.
• Managed Image Plus application on AS/400 & OS/2 in a client server environment. Planned, implemented and supported multiple hardware and software upgrades for the Document Imaging applications.
• Designed, developed and installed a job scheduling system tool with job data history to calculate and forecast processing time for batch jobs and queues. The system automated most of the analysis and eliminated an FTE required to manually analyze and schedule batch jobs.
• Designed, implemented and supported Customer Service application in a distributed computing environment. Successful in balancing the transaction load during peak inquiry time.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA - Contract Nov 09 - Present
Confidential, Alpharetta, GA - Sr. IT Business Consultant 1996 - 05/2009
Confidential, Framingham, MA - Sr. Systems Analyst 1994 - 1996
Confidential, Boston, MA- Sr. Systems Programmer 1992 - 1994
Confidential, Webster, MA - Systems Programmer 1987 - 1992

Tools & Technology Experience

• MS Project
• Waterfall, Scrum/Agile, RUP, Use Cases
• Visio, Excel, Word and PowerPoint
• Remedy, PVCS, Jira, Wiki, Planview
• DB2, Sybase and Oracle
• Windows, OS/400, UNIX
• RPG, COBOL, CL, SQL, C, C++, JAVA, XML
• Middleware products Vitria BusinessWare, WebSphere Business Integration and Portal

EDUCATION

M.S. Applied Mathematics w/Computer Science - Confidential 1984-1986
Worcester, MA

B.S. Chemical Engineer - Confidential 1979-1983
Valsad, INDIA

CERTIFICATION

Lean Six Sigma Green Belt - Confidential, Atlanta, GA 2007
Mini MBA in Finance & Accounting - Confidential, Atlanta, GA 2008
Certified Scrum Master - thru Scrum Alliance 2009