SUMMARY:

• Business Analyst with over 7 years of experience in interpreting and analyzing data for driving business solutions and operations, along with responsibility for performing the business analysis functions for IT systems development projects.
• Collaborated in Inception phase to prepare vision statements and initial Data Models that contained BRD.
• Experience in collecting business requirement with Stakeholders and business end users to ensure product verification by conducting JAD Sessions, on call sessions and stand up meetings from time to time of the project life cycle.
• Well - versed in data analysis, query methods and have a high-level understanding of dimensional modeling and terms.
• Excellent technical writing skills to create BRD, FRD, Nonfunctional Requirements Documents and use case specifications.
• Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.).
• Collaborated and acted as a liaison between various teams amongst the company which include the development teams and testing teams to take part in the UAT, creating test cases and business components using HPALM and JIRA.
• Participated in software development life cycles such as the Agile methodologies to plan, track and report the requirements.
• Experience in creating wireframes using Balsamiq.
• Participated in several mapping skills such as Entity relationship diagram for requirement mapping as and process map flows for testing.
• Experience in writing SQL queries involving multiple tables inner and outer joins .
• Excellent team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of quality standards of projects.
• Interacted with third-party CRM vendors such as Salesforce and gained knowledge regarding suitable alternatives for projects.
• Strong Analytical and problem solving skills, multi-tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

TECHNICAL SKILLS:

Project Methodologies: Agile (SCRUM), Waterfall

Business Modeling Tools: MS Visio

Requirement Management Tools: Caliber RM

Testing Tools: JIRA, HP-ALM, Quality Center

Operating Systems: Microsoft Windows Xp, Vista7, UNIX

Databases: Oracle, MS SQL Server, MS Access

Additional Tools: Balsamiq, MS PROJECT, SharePoint, MS Office

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, California

Business Analyst/Junior Project Manager

Responsibilities:

• We had to outline the project plan, monitor progress, make necessary revisions, identify and resolve bottlenecks to develop the two modules.
• Document business requirements, draft user stories, acceptance criteria, plan sprints, monitor project progress and maintain the product roadmap.
• Act as a bridge between technical and non-technical teams.
• Assisted in project management, resource assignment and defect/bug logging.
• Create process flow diagrams using Visio to capture the customer journey on the website.
• Analyze lead generation data using MS Excel and SQL to make meaningful conclusions, present data in the form of charts, dashboards and multi-dimensional pivots to cross-functional teams.
• Conduct food and nutrition based market research on the online grocery domain in the United States - Healthy lifestyle, customer behavior categories, and importance of nutrition and wellness.
• Interacted with data architects and data modelers for designing logical & physical data models, developed data strategy, associated policies, entity-relationship diagrams using Erwin data model tool.
• Facilitating UAT’s and other testing procedures when required, producing test cases and scripts, manage progress and debugging.
• Write content and prepare marketing collateral, high-quality slide decks and documents.

Environment: MS Visio, MS Suite, Balsamiq, SharePoint, Jira, HP-ALM, Erwin.

Confidential, Indianapolis, IN

Sr. Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement documents and supporting documents that contain the essential business elements and detailed definitions.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Documented the user requirements, Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Authored progress and completion reports, which were submitted to project management on a weekly basis in MS project.
• Created wireframes using Balsamiq.
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case narratives.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule in Microsoft Project.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Helped in creating end user manuals and procedure manuals.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.

Environment: SQL Server, Windows 2000 Advanced Server, UNIX, MS Word, MS Excel, MS Access, MS Project, MS Visio

Confidential, Pittsburg, PA

Business System Analyst

Responsibilities:

• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Provide best practice recommendations in the areas of Order Management System and CRM.
• Provided insights about the enterprise e-commerce systems and new implementations
• Identified the project gaps and designing enterprise solution architecture to meet the project requirements.
• Handled the finance and project resource and budget activities by coordinating with the organization staff.
• Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
• Developed custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations
• Assisted the PM in performing Risk Assessment, Management and Mitigation

Environment: Microsoft Office Suite, ATG, Sales force, Caliber RM, UNIX, Windows, Oracle, SQL, HP Quality Center

Confidential, Shoreview, MN

Business Analyst

Responsibilities:

• Wrote Business Requirements, analyzed them and tested them.
• Provided recommendation for use of ATG Commerce for B2C business.
• Prepared scenarios, Use Cases & UML State Diagram for scenarios using MS Visio.
• Used MS Project to manage project time lines.
• Conducted JAD sessions with business stakeholders and documented BRD & FRD.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Coordinated with the developer, on day-to-day basis, during the development process.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.
• Worked with ETL team during the upload process.
• Enhanced communication lines between executives, managers, and peers.

Environment: ATG, MS Visio, SQL, MS Office Suite, Quality Center