SUMMARY:

Accomplished individual with diverse experience seeking a challenging position with both personal and corporate growth opportunities. Excellent agile and waterfall team leadership and multi - tasking skills. Exceptionally organized and disciplined; possess well-developed interpersonal skills and the ability to motivate and help others in a supportive, cooperative agile and waterfall team environment along with exceptionally organizational skills and a strong work ethic.

CORE COMPETENCIES:

• Automation - QA Complete and Test Complete (Smartbear)
• TouchWorks
• Microsoft Dynamics Customer Relationship Management - CRM
• GE Centricity Business
• Database Management System - DBMS
• API
• Systems Development Life Cycle - SDLC Waterfall and Agile
• Agile/Scrum/Kanban
• Microsoft SQL Server Management Studio
• Employer Portal
• Javascript
• Service Master
• TIBCO
• Occusource
• Corporate Applications
• Sitecore
• Location Finder
• Facility Master
• Confidential .com
• MyConcentra
• CBOC
• People Finder
• Billing and Collections System
• Centralized Customer Management - CCM
• Sharepoint
• JIRA
• Bilingual - Spanish
• HIPAA
• Allscripts - EMR and EHR
• Functional Testing
• Mobile Testing
• Manual Testing
• Automation Testing
• Regression Testing
• Smoke Testing
• Stress Testing

PROFESSIONAL EXPERIENCE:

Confidential, Addison, TX

Business Analyst

Responsibilities:

• Working closely with the Quality Assurance team with handing over any testing stories as well as Business Requirement Documents they need for testing purposes.
• Create, modify, and present Business Requirement Documentations for each project.
• Evaluate and test modified software applications to ensure that software development procedures match business requirements.
• Validation of API using SoapUI and REST.
• Validation of TIBCO services between Employer Portal and Centralized Customer Management applications. A web-enabled application providing view/edit access to external customers.
• Thorough validation of the GE ETM views designed by vendor.
• Sitecore testing for Confidential .com website.
• Creating new components and managing content as a marketing user using the Sitecore tool.
• Managing and running automation scripts from Test Complete and managing data from the Controller.
• Work with Business Stake Holders, Developers, Project Managers, and the Product Owners to review Business and Functional requirements for testability.
• Experienced with both agile and waterfall methodologies.
• Involved in testing of the Urgent Care and Workers Comp projects.
• Creation of JIRA stories for tracking.
• Working in an agile environment on multiple agile teams.
• Budget Plan and Dunning Level script creation and testing of GE Centricity Business.
• Work with the Product Owners and Project Managers to solidify the change control processes and the Agile Software Development Life Cycle.
• Reporting, documenting, and managing issues/defects in JIRA.
• Mobile Testing which includes Android, iOS, Firefox, and Windows Phone in BrowserStack Mobile Testing Tool application.
• Testing on mobile and tablet devices.
• Serve as a liaison between technical and non-technical departments.
• Interface validation between GE Centricity, OccuSource, and FormMation to Allscripts.
• Thorough Functional, Regression, Smoke, Stress, Mobile, Manual, and Automation testing.
• Deploying builds in Bamboo to the TST/QA environment.
• Editing and publishing pages from Sitecore to the Confidential .com site.
• Working with Business Analysts on the use of Database Management Systems.
• Develop, maintain, and report project LOE and ETA for all projects large or small.
• Coordinate with the Project Manager to send QA approval on all Change Requests.
• Reviewing all workflows and modelers from vendors to create documentation for each project.
• Assisted with testing for the Business Intelligence Department.
• Creating and managing tickets/incidents in ServiceNow for DBA’s or Wintel teams to move code to a specific environment for developers.
• Completed Form/letter mapping to generate letters via Optum.
• Running multiple queries in Microsoft SQL Server Management Studio to receive company data in different databases.
• Expert knowledge of the GE Scheduling, TES, BAR Claims, BAR Patient Statements, and ETM Application workflows including Claim and Payer Edits, Credit Balance, No Activity, Rejections, Self-Pay, TES, Correspondence, and Customer Service.
• Arranging meetings with Vendor to discuss workflows and Business Requirements.
• Meeting Business deadlines for Production Releases.
• Validation of State Forms within Allscripts.

Confidential, Long Island, NY

Allscripts Tester

Responsibilities:

• Performed testing to include ADT, unit, and integrated testing for new activations and software upgrades.
• Maintained effective relationships with internal IT and Business colleagues.
• Tested external integrations (scan, dictation, etc.), device integration, interface connectivity, user access via Citrix, and functional data validation against performance specifications.
• Followed company mandated methodology for logging testing issues.
• Revision of Test Cases to coordinate with the testing of Allscripts.
• Document IT issues and evaluate the effectiveness of issue resolution.
• Understands workflows included in test scripts.
• Working closely with the Business Analyst and Developers as a team.
• Complex problem solving for Ambulatory Confidential .
• Proactively identified software and hardware incompatibilities.

Confidential, Irving, TX

Health Information Management Coordinator

Responsibilities:

• Managed the medical record staff, including the assigning of work.
• Process medical records releases of information of patient charts from Allscripts.
• Transitioned from ImpactMD to TouchChart to TouchWorks to Allscripts.
• Assisted Manager with Allscripts v11.1 security maintenance, dictionaries, implementation, and building the new Confidential formats.
• Combined and created specialty doctor file folders to one Confidential .
• Mapped all notes created to corresponding documents.
• Ensured proper system configuration within each module.
• Added and edited scanned documents into the Confidential system dictionaries.
• Managed and resolved support issues.
• Ensured that all provider notes created are mapped to the correct document name.
• Customized each module to meet physician’s request.
• Upgraded from Allscripts 11.1 to 11.2 (meaningful use).
• Assisted in training the physicians and nurses within the Allscripts v11.2.
• Monitor the incoming of labs and radiology reports and tasking them to the corresponding physician.
• Answered phones and assisted patients with the retrieval of their medical records.
• Edited and printed dictations for physicians.
• Helped physicians with their Dragon dictation module within Allscripts.
• Successfully taking all manager responsibilities assigned.

Confidential, Irving, TX

Assistant Manager

Responsibilities:

• Supervised a team of ten employees.
• Scheduled appointments with parents to meet with the company counselor.
• Discussed and explained college funding information with the parents.
• Managed the appointment book for the CEO of the company.