SUMMARY:

Experienced, dedicated, and professional Business Analyst with extensive experience in Change Management and Software Configuration/Release Management and significant project management, business process reengineering and transformation, and software/application development expertise in dynamic environments. Flexible skills with extensive experience working collaboratively with cross - functional teams to analyze and define client requirements as well as adapt successful Change, Configuration and Release Management processes and tools for varying corporate cultures to ensure efficient delivery. Significant experience working with clients to determine achievable business and technical requirements.

AREAS OF EXPERTISE:

• Project Management
• Configuration/Change Management
• Business Process Reengineering
• Build & Release Management
• Business Analysis and Transformation
• Change Management Process Analysis
• Requirements Analysis
• Agile/Waterfall methodologies

AREAS OF EXPERTISE & TECHNICAL SKILLS:

BUSINESS SYSTEMS: Microsoft Dynamics CRM 2011 in an xRM environment Business Objects Crystal Reporting XI Intersystems Cache object - oriented database management system knowledge (Netsmart Technologies implementation) SQL databases (SQL2008R2) VMWare

Confidential TOOLS: Microsoft Visual Studio Team Foundation Server (TFS) 2008, 2010, 2013 Borland StarTeam Subversion (TortoiseSVN v1.8) Powershell 1.0 scripting.

PRODUCTIVITY: MS Office applications, including WORD, EXCEL, ACCESS, VISIO, PROJECT, PowerPoint, Publisher Adobe Acrobat Professional Business Objects Crystal Reporting XI in a non-relational database environment Atlassian JIRA WebEx

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Change Management Consultant

Responsibilities:

• Led a coordinated effort with the cross-functional development and testing teams to improve the quality of the system by analyzing and implementing revisions to the Change and Release processes. The process changes resulted in better accountability and communication, reduced Testing Team effort, and increased the focus on quality assurance initiatives.
• Facilitated automation and delivery of Release Notes from the Source Control Repository commits to focus Testing Team effort and ensure better change communication. Developed repeatable Release Notes templates to support consistent client communication and transparency.
• Recommended additional changes to be implemented in the next phase of development to significantly reduce Test and Development Team workloads.

Configuration/Release Manager

Confidential

Responsibilities:

• Led a coordinated effort with the client and cross-functional development and testing teams to determine requirements for release quality and processes. Implemented process and documentation standards to reduce complexity of the release process to address internal and client concerns.
• Implemented evaluation and review processes within the project team to increase quality of the delivered releases, increase communication and efficiency and reduce defects and testing team effort.
• Analyzed, proposed and implemented transition plan to reduce complexity of the branching/merging strategy and ensure integrity of the release products and documentation.
• Evaluated Configuration Management practices and documentation and developed a plan for Confidential responsibility transition to the client.
• Assumed Infrastructure deployment tasks to support development team validation of build work items and coordinated Infrastructure documentation for transition to the client.
• Supported Microsoft TFS2008/2013 Team Project and MS Build.

Configuration Management Consultant

Confidential

Responsibilities:

• Updated Configuration Management Plan to meet Confidential Standards
• Analyzed and created build and release procedures for newly implemented technologies.
• Participated in the Confidential Change Control Board.

Configuration/Release Manager

Confidential

Responsibilities:

• Worked closely with the Project/Technical Manager, cross-functional development teams and with customer representatives to determine requirements for release expectations to ensure quality delivery and reduce defects.
• Collaborated with the Solutions Architect to ensure a coordinated solution and deployment, including provision of a detailed technical design for enterprise solutions, requiring an understanding of a broad spectrum of Microsoft and Confidential technology to meet customer requirements.
• Provided planning and design support to the project architects to facilitate development of a technical project solution for implementation in a multiple system environment.
• Coordinated and managed troubleshooting sessions with all development teams to ensure rapid resolution of issues.
• Provided guidance and direction for team activities and facilitated baseline validation, release content analysis and team decision-making processes.
• Provided technical leadership on specific configuration management integration activities.

Configuration/Release Manager

Confidential

Responsibilities:

• Developed weekly Patch Release notes for distribution to client
• Developed and institutionalized the Configuration Management plan
• Established and implemented processes to audit environments for consistency and provide client reports of findings.
• Managed successful migration and transition of environments to facilitate Statewide rollout of software solution

Infrastructure Support

Confidential

Responsibilities:

• Planned, coordinated, directed, and tracked development of Infrastructure deliverable documents for subsequent phases of client reporting needs.
• Developed and implemented Business Objects XI SP2 security model.
• Key liaison and coordinator between client, sub-vendor, and Confidential to determine infrastructure requirements and Disaster Recovery Planning and Testing, and Infrastructure project management documentation.