SUMMARY:

Business/systems analyst and project manager with 10+ years experience working with Confidential 500 companies and Federal government, implementing emerging technology to address business challenges. Proven success delivering transformational business models and process changes using a solutions - oriented attitude.

PROFESSIONAL EXPERIENCE:

BUSINESS SYSTEMS ANALYST

Confidential, Vienna, VA

Responsibilities:

• Managed initiative to create membership application for mobile devices.
• Regional branches have embraced the new app to sign up new members at military and outreach events.
• Created simulation of Navy Federal’s mobile apps, empowering regional branches to demonstrate mobile features and sign up members to mobile banking access.
• Coordinated development and testing efforts for redesign of the company’s mobile app.
• Provided product-owner support to mobile web team using Agile/Scrum methodology, completing numerous successful mobile web releases.

SR. BUSINESS ANALYST & SCRUMMASTER

Confidential, Bethesda, MD

Responsibilities:

• Established ScrumMaster role for Confidential ’s contract with the Confidential Commission.
• Supported the Office of the Secretary to enhance and maintain critical tracking systems.
• Coordinated development team for Java web application rewrites, Microsoft Access database upgrades, and other project activities, such as change control board meetings. Facilitated communication amongst stakeholders and the project team by advocating a solutions-oriented attitude.
• Led two Agile teams as ScrumMaster, promoting self-managing teams and proactive stakeholder involvement in project scope.
• Incorporated Acceptance Test-Driven Development as a proof of concept, demonstrating the tests to Confidential as a common link to system requirements, design, and testing.
• Represented the business analyst discipline on Confidential ’s Software Engineering Process Group that defined and quantified processes for the firm’s CMMI-Level 3 initiative.
• Augmented the configuration management team with JIRA administration by creating projects, custom schemas, and workflows pertinent to Confidential project team processes.

LEAD APPLICATIONS SYSTEMS ANALYST

Confidential, Chevy Chase, MD

Responsibilities:

• Formed a dedicated systems analyst team in an environment where analyst contributions were previously undervalued. Mentored and empowered analysts to conduct change management activities, requirements elicitation, and collaboration with development and test teams. Established tailored career plans for each analyst to grow in their role and prepare for their next
• Planned and oversaw analysis efforts on multiple projects for the Homeowners division of the Sales Department, including multi-policy discount processing, a boat rate-quoting application, and a condo rate-quoting and policy-selling application.
• Led project to “mobilize” home and boat rate quote applications. The project detected screen size and adjusted the page style to accommodate the user’s device.
• Interfaced with offshore development team to maintain a proprietary rate-quoting application. Enforced contractual obligations, including proper invoicing of effort, delivery of agreed-upon features, and effective handling of requirements changes. Conducted post-mortem reviews of production issues when needed to identify and in corporate lessons-learned.
• Conducted project planning and initiation activities for a corporate initiative to redefine the customer experience into a portfolio view. Identified resource requirements and assembled an Agile SCRUM team to deliver functional code in manageable chunks.
• Led production support efforts and code walkthroughs in a .NET environment, using XML viewers, Visual Studio 2010/2012, and server health monitors.

SENIOR APPLICATIONS SYSTEMS ANALYST

Confidential, Chevy Chase, MD

Responsibilities:

• Led numerous enterprise-level projects for the online rate-quoting application. Projects include automated Click-to-Call and Chat functionality, an insurance rate restructuring initiative, and an overhaul of the rate-quoting application to provide real-time rates to customers with cancelled policies.
• Managed Confidential ’s endeavor to create first fully-functioning rate-quoting application for iPhones. Utilized best practices recommended by Apple and the emerging mobile industry to make the application intuitive to the mobile user, maximizing the use of the small screen space of a mobile device. Achieved Confidential ’s Corporate Quality Award for Leadership in Improvement for the project’s impact on the insurance industry.
• Led several subsequent mobile efforts, including expansion of mobile rate-quoting application to Android phones. The project team investigated Kony to deploy a cross-platform rate-quoting site, executing the project all the way to User Acceptance. My team was recognized for being the first in the industry to sell policies entirely on mobile devices.
• Mentored junior analysts to better performance using best practices, personal experience, and direct review of their work.
• Charter member in an internal think tank that generated and implemented creative ideas to improve Confidential ’s profitability. One of my proposals provided a 6% increase in page completing of the payment collection page when implemented on the Confidential .com site.

APPLICATION SYSTEMS ANALYST

Confidential, Chevy Chase, MD

Responsibilities:

• Provided requirements and conducted functional testing for an employee interface to the motorcycle insurance sales application.
• Led subsequent projects on the motorcycle sales application, including a web interface redesign and incremental enhancements.
• Created use cases and view specifications for a major application rewrite initiative. Created parameters for automated test cases with Quick Test Professional, Ruby/Watir, and Selenium scripting.
• Performed release support for the automobile and motorcycle web applications, as well as triage of production issues by reviewing and troubleshooting code in the HTML, Java, and Blaze rule-based environments.