SUMMARY:

• Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.
• Proficient in Technical and Business writing, Business Process Flow, and Testing.
• Focused troubleshooter and a team player with excellent interpersonal and communication skills. Ability to work cohesively with developers, other team members, and testers.
• Responsible for aligning resources for projects, defining the scope, estimating the timelines and setting the clients expectations for completing all phases of each project.
• Work closely with upper management to assure team direction and plans are supporting company goals and objectives.
• Continually improve development procedures and processes for the team.
• Served as a technical resource to those supervised to ensure applications are written to company standards.
• Several years of experience writing simple to semi - complex queries for data analysis using SQL.
• Several years of experience in creating Ad hoc reports using various programming languages.
• Over 6 years of Technical Project Management experience using Agile methodologies.
• Excellent computer skills with ability to learn new software quickly and independently.
• Able to prioritize, manage, and plan multiple projects through completion stage.
• Professional, dynamic, ambitious, and great team player.

TECHNICAL SKILLS:

• Programming experience with Confidential, VBscript, VB.Net, Cobol
• Management skills managing a team of Developers
• Business Analyst skills
• Project Management skills, Agile Methodology
• Familiar with Oracle 8i, Form Builder, Report Builder, Procedure Builder, SQL, PL/SQL, MS Access, Ad Hoc queries, Security, Tuning, Modeling, and Administration
• Familiar with MS Project, and Visio Design Software, and Crystal Reports
• Fluent with Microsoft Word, Excel, PowerPoint

EXPERIENCE:

Confidential

Senior Technical Business Analyst

Responsibilities:

• Work with the Customer Service team, the Sales team, and external customers to define the business requirements through formal discussions with the client and/or internal discussions.
• Write the technical requirements in a way that is understandable to the development team, help the team understand the scope, timeline, and implementation schedules to ensure that every project is successful.
• Document the Business Process Flow using Visio flow charts.
• Functions as the primary liaison between the business, operations, and technical groups throughout the project life cycle.
• Creates and maintains data mapping documents.
• Attend daily/weekly meetings using Agile methodologies with the development team and business owners to track progress.
• Checking and validating requirements in conjunction with the stakeholders. Tracing and managing requirements throughout the entire development process.
• Designs the test plan and validates the outcome along with the users/developers.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Monitor project activities and advise upper management of issues due to resource availability or other issues that might arise.
• Use SQL to analyze the data provided by the client for internal/external use.
• Create Ad hoc reports per customer request.
• Manage a team of offshore Developers to handle overflow of work.
• Develop and maintain Confidential Dialogue applications, perform maintenance updates, and maintain data processing utilities.
• Assist Developers in trouble shooting problems and implementation solutions.

Confidential

Technical Business Analyst

Responsibilities:

• Train, mentor, and lead personnel within a technical team environment.
• Work with a development team to understand the business requirements, scope, timelines, and implementation schedules of all projects.
• Document the Business Process Flow using Visio flow charts.
• Functions as the primary liaison between the business, operations, and technical groups throughout the project life cycle.
• Creates and maintains data mapping documents.
• Write and maintain written requirements for new development as well as for existing applications.
• Analyze data and determine the best approach to use for developing each client's applications.
• Use SQL to analyze the data provided by the client for internal/external use.
• Create Ad hoc reports per customer request.
• Develop and maintain Confidential Dialogue applications, perform maintenance updates, and maintain data processing utilities.
• Fully test and implement the final solution.
• Provide emergency support during off hours as needed.
• Assist Developers/Analysts in trouble shooting problems and implementing solutions.

Confidential

Application Developer

Responsibilities:

• Develop and maintain Confidential Dialogue applications.
• Work closely with Account Managers to make suggestions and improve the overall appearance of the letter/statements.
• Multi-tasked while maintaining proper priorities and a sense of urgency.
• Write and maintain written requirements for new development as well as for existing applications.
• Analyze data to determine the best approach to use for developing each client's applications.
• Ensure attainment of scheduled desktop commitments in support of production schedules.
• Interact with the Customer Service team and the production team to ensure all production requirements are being met.
• Fully test and implement the final solution.
• Provide emergency support during off hours as needed.

Confidential

Benefits/Accounting Coordinator

Responsibilities:

• Responsible for Accounts Payable with computerized Purchase Order system
• Assigned all Payroll functions including 401K, Medical and Dental Insurance, and Workers Compensation issues
• Writing all necessary Accounts Payable and Payroll monthly journal entries and accruals
• Strong communication with various vendors to set up payment schedules
• Strong communication with managers, salesmen, and fellow employees
• Trusted with sensitive and confidential corporate information
• Extensive use of Excel, Word, Access and Outlook.