SUMMARY:

• Senior Business Analyst with over 15 years of experience as a liaison with IT working in multi - disciplinary teams, analyzing current- state business process flows, potential future-state flows and comparing to best practices in order to access current gaps and determine how they can be mitigated, through software solutions.
• Highly skilled at performing functional analysis and defining business requirements, including design, system configuration, development, testing and documentation functions for implementation and maintenance projects.
• Broad technical and leadership capabilities in all aspects of software development life cycle, from composing business cases to production deployment and support.
• Proficient at leading technical teams and collaborating with clients by building relationships, solving challenges and delivering results.
• Extensive experience managing multiple projects with varied size and scope, from requirements through production phase.

TECHNICAL SKILLS:

Team Foundation Server, SDLC, Waterfall, Agile, Scrum, Kanban, Rally, Jira, CMM, HP ALM, Cucumber, Eclipse, RubyMine, IntelliJ, Pentaho, Decision Rules (Drools), Subversion (SVN), Jenkins, basic SQL, Wiki, UNIX, Linux, HTML, SEO, GIS, Balsamiq.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Perform requirements analysis for enhancements to the DonorTrac Plus system, in support of the donation, recovery, processing, distribution and transplantation of human tissue for those in serious medical need.

Confidential

Senior Program Manager

Responsibilities:

• Provided consulting expertise for short-term project; analyzed and provided rapid determination/guidance for resolution of key failure points in automated tests.
• Conducted status overviews for upper management and drove Automation Teams to resolve scripting errors.
• Met set timeline by resolving required efforts within three month time-frame.

Confidential

Lead Business Analyst

Responsibilities:

• Led requirements analysis to implement enhancements and defect fixes for an Empowered Patient Access ( Confidential ) suite of products; SurePayHealth, EligibilityPlus and Auth-DP.
• Established Key Performance Indicators (KPI) and made them accessible to users via a Single Sign On (SSO) Command Center solution.
• Managed offshore QA vendor to ensure cost-effective, timely, and in-scope quality production deliverables.
• Instrumental on initiative to fully automate regression testing and monitoring of applications and rule sets with Cucumber and Jenkins, collaborating with internal Research and Development Team.
• Increased development productivity with Kanban organizational workflow, resulting in in zero blocked user stories.

Senior Business Analyst

Confidential

Responsibilities:

• Managed implementation of Denials and Accounts Receivable Technology ( Confidential ) back office system project as part Research and Development Team .
• Automated appeals process within the healthcare revenue cycle, which reduced the accounts receivable backlog for healthcare providers.
• Identified and implemented automation opportunities with decision rules and bulk action features.
• Customized services to interact with third party vendors for mailing and faxing appeals.
• Utilized web bots to extract critical data elements from provider HIS systems/payer portals and imported into Confidential .
• Designed, built, tested, deployed and maintained integrations with provider HIS systems.
• Applied service properties, rules and mapping files.
• Led ClaimStatusPlus ( Confidential ) system project that automated claim status process, through the use of sophisticated recheck rules .

Confidential

Business Systems Analyst

Responsibilities:

• Developed and documented business, functional and system requirements.
• Provided traceability matrix to prevent gaps in coverage.
• Collaborated with management and Enterprise Program Management Office ( Confidential ) to present business cases, manage expectations and report status.
• Provided monthly metrics for partner website usage.
• Monitored changes in business model or end-user behavior, and site conversions.
• Defined scope, identified and documented requirements, built consensus with management, obtained budget via PlanView, assigned tasks, monitored progress, reported status to management from SharePoint site and reviewed implementation for adherence to requirements.

Confidential

Lead QA Analyst

Responsibilities:

• Communicated with client executives and Program Management Office (PMO) personnel to develop business, functional and system requirements within HP Quality Center/ALM.
• Tracked defects and enhancement requests, according to documented business cases.
• Executed test cases for a retail product information (RPI) mobile application using SoapUI.
• Facilitated RPI development for Android and IOS platforms in parallel on one-week Scrum iteration cycles.
• Assumed lead role; managed QA activities for retail kiosk application based on Provisio SiteKiosk. Assisted project teams in cross-functional testing efforts.
• Coordinated .COM testing activities with offshore resources located in Bangalore, India.
• Prioritized defects for QA team via a formal daily triage meeting with key stakeholders.

Confidential

SEO Analyst

Responsibilities:

• Provided client partners with full range of search engine optimization (SEO), web design, social media marketing and online reputation management services.
• Analyzed client needs, developed revenue driven business cases, gathered and documented requirements, implemented supporting technologies and monitored project metrics to ensure that objectives were met.

Confidential

Lead IT Analyst

Responsibilities:

• Performed business systems analysis to integrate capacity planning, locate request, engineering design, materiel inventory, construction and provisioning functions into one unified suite.
• Developed requirements for major releases of a Geographic Information Systems (GIS) that facilitated Outside Plant (OSP) design engineering.
• Led Requirements Analysis Team that engineered data quality tool that input source record data from multiple systems using a parsing, normalizing and string comparison algorithm and output data for improved accuracy and completeness on updated source record databases.
• Served as member of "Tier 2" Production Support Team utilized SUN Solaris UNIX running on SUN Sparc workstations.