SUMMARY:

• 10+ years of experience in Banking, lending, mortgages, credit cards, collections and telecommunications.
• Extensive Knowledge in bank regulations, Payment systems, compliance and technology solutions.
• 7+ years of extensive experience as a Business Analyst in diverse domains such as banking, energy and Supply chain.
• Expert in all phases Software Development Life Cycle (SDLC) and methodologies such as Agile and Waterfall. Used tools like Rational Doors and Jira to manage requirements and User stories.
• Involved in multiple project planning and coordination with Project Managers and Business teams.

TECHNICAL SKILLS:

Microsoft Tools: Visio, Excel, Word, Outlook, PowerPoint

Requirements Management Tools: Rational Requisite Pro, Rational Rose, MS Visio, Share Point, UML, Jira

Operating System: Windows XP, Windows 7, Mac OSX

Business Skills: Business Process Analysis & Design, Process Improvement and Implementation assessment, Requirement Gathering, Use Case Modeling, JAD Sessions, Gap Analysis.

Databases: MS Access, MS SQL Server, My SQL

Processes: Rational Unified Process (RUP), SDLC, Agile, Waterfall

EMPLOYMENT HISTORY:

Confidential

Functional Business Analyst, Allentown, PA

Responsibilities:

• Served as a liaison between Supply chain, Accounts Payable and external Suppliers
• Provided user support for Ariba’s eProcurement and Supplier Information and Performance Module (SIPM) applications .
• Gathered data to Perform Ariba contract request activities.
• Lead Ariba supplier enablement activities
• Collected data from Asset Suite 7.0 to create CIF and Punch - out catalogs
• Support ed clients SharePoint site including site administration activities and troubleshooting.
• Utilized MS SQL Server to gather data from data-mart to analyze spend management.
• Created Use case diagrams to verify and analyze clients’ needs.
• Manually tested SIPM module for system issues

Technologies used in this project:

• Asset Suite 7.0
• SAP Ariba
• MS Word
• MS Excel
• Power Point,
• MS Sharepoint
• MS Visio
• Business Analysis
• Micro Strategy
• MS SQL Server
• Agile/Scrum
• Team Foundation Server

Confidential

Business Analyst, Alexandria, VA

Responsibilities:

• Served as a liaison between multiple departments including Credit, Collections, Service, Sales and the IT department.
• Conducted JAD sessions and interviews with project sponsors and business users to elicit functional requirements
• Created Process Flow diagrams using Microsoft Visio.
• Responsible for submitting Adhoc Reports to executive team summarizing completed milestones and Tasks.
• Used Jira extensively to manage all parts of the projects starting from creating User Stories, improvements, change management, defects and solutions
• Facilitated Training sessions for organization employees.
• Communicated client’s business requirements by constructing easy-to-understand data and process models
• Conducted (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change
• Developed use cases, workflow, screen mock-ups, and conversion requirements.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met

Technologies used in this project:

• MS Word
• MS Powerpoint
• MS Excel
• MSVisio
• MS Sharepoint.
• JHA Synergy
• JHA Yellow Hammer
• Agile/ Scrum
• WaterFall
• 4Sight compliance
• MS SQL Server
• RSA/MFA
• JHA Netteller
• TCI Que Configuration
• Vertex
• Silverlake
• JHA Web Solutions
• Call report pro
• Earns Reporting
• JHA Passport iMacro Reporting
• ACH
• Wires
• Batches
• Integration
• Online banking
• Mobile banking
• Team Foundation Server

Confidential

Business Analyst, Arlington, VA

Responsibilities:

• Served as a liaison between multiple departments and technical team.
• Implemented best software engineering practices for gathering functional specifications.
• Developed business process models.
• Participated in reviewing project deliverables.
• Created UML models utilizing MS Visio
• Developed use cases, workflow, screen mock-ups, and conversion requirements.
• Facilitated Training sessions for organization employees.
• Performed As-Is and Gap Analysis
• Integrated Remote Deposit Capture with current System.
• Provided analysis for multiple departments to control spending and budgeting.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

Technologies used in this project:

• MS Word
• MSPowerpoint
• MS Excel
• MS Visio
• MS Sharepoint
• JHA Synergy
• JHA Yellow Hammer
• Waterfall iTalk
• MS SQL Server
• RSA/MFA
• JHA Netteller
• TCI Que Configuration
• Symitar
• Epsys
• JHA Web Solutions
• Call report pro
• Direct line Wires iMacro Reporting
• Postgres
• ACH
• Wires
• Batches
• Integration
• Online banking
• Mobile banking
• Remote Deposit Capture
• Team Foundation Server

Confidential

Business Analyst, Alexandria, VA

Responsibilities:

• Served as a liaison between multiple departments and the technical team.
• Conducted JAD sessions and interviews to elicit requirements from business users and project sponsors.
• Developed use cases, workflow, screen mock-ups, and conversion requirements.
• Reported defects along with QA team and follow up with the Development lead to resolve any outstanding defects.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met
• Serviced MS Sharepoint tickets
• Facilitated Training sessions for organization employees.
• Provided analysis for all departments of the organization.
• Conducted (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change

Technologies used:

• MS Word
• MS Powerpoint
• MS Excel
• MS Visio
• MS Sharepoint.
• JHA Synergy
• JHA Yellow Hammer
• Agile/ Scrum
• 4Sight compliance MS SQL Server
• RSA/MFA
• JHA Netteller
• TCI Que Configuration
• Vertex
• Silverlake
• JHA Web Solutions
• Call report pro
• Earns Reporting
• JHA Passport iMacro Reporting
• ACH
• Wires
• Batches
• Integration
• Online banking
• Mobile banking
• Remote Deposit Capture
• Team Foundation Server

Confidential

Business Development Associate / Management Trainee, Alexandria, VA

Responsibilities:

• Provided face to face and over the phone customer service to bank clients.
• Utilized Emerald to generate sales leads.
• Met daily sales goals using cold calling technique.
• Assisted branch team to stay in compliance by auditing branch daily.
• Provided online banking assistance to bank clients.
• Increased 95% branch revenue by selling LOCs and revolving accounts by analyzing accounts.
• Lead daily sales and service meeting to receive and provide feedback on discrepancies.
• Acted as a back up manager for the branch.
• Assisted with testing and integration of branch capture.
• Acted as primary lender for the branch.
• Generated over 5 million in mortgage referrals.
• Referred over 10 million worth of clients to the investments department.
• Made out bound calls to collect on default payments.

Technologies:

• MS Word,
• MS Powerpoint
• MS Excel
• RSA/MFA
• ACH
• Wires
• Batches
• Integration
• Online banking
• Mobile banking
• Sales
• Argo teller systems
• Emerald
• Branch Capture
• LotusNotes