SUMMARY:

• I am a dedicated, reliable, trustworthy Military Veteran, Senior IT Business Analyst and IT Manager.
• I feel that my experience can provide an employer with a loyal and excellent employee.
• I am a seasoned professional with a varied resume from developer, analyst to IT manager. I have managed large scale / large budgeted projects .
• This included requirements gathering and working with and leading multiple projects and/or assignments simultaneously.
• Staffs I managed were located worldwide requiring excellent communication skills and team fostering.
• I also have varied experience in performing analyst work to include requirements gathering, analysis, testing, change management, and verification of processes.
• I look forward to hearing back regarding how I can be a beneficial resource, meeting corporate needs and goals.
• I can be reached at any of the phone numbers or email listed.
• I look forward to hearing from you. SincerelyGabriel (Gabe) Simoneaux
• I am a recognized self - starter with demonstrated analytical, creative, and problem-solving skills in high growth business environments.
• Ability to learn, support and train on current and new systems. Ability to develop creative and innovative solutions to meet business needs.
• Team player with a reputation for building relationships with project teams, business partners, and senior management.
• Communicates effectively with all levels in an organization and adept at working in team environments or independently .
• Proven ability to perform as a negotiator with regards to priorities and conflict resolution among all project stakeholders.
• 15+ years IT Management / IT BSA experience
• 20+ years requirements gathering and documentation experience
• 15 years Waterfall/3 years Agile experience
• Use case experience at Confidential
• Local Colorado Springs candidate with excellent communication skills; available Immediately

SKILLS:

• Proficiency in delivering projects from gathering business requirements to post launch user training in telecom industry
• Experienced with multiple business analysis methodologies - Software Development Life Cycle (SDLC), WATERFALL, SDM, SCRUM & AGILE
• Knowledge in various enterprise domains systems such as order entry, provisioning, billing, customer service and trouble management
• Proven ability to successfully serve cross-functional teams of analysts to deliver large projects that involved introduction of new products and services from conceptualization through launch and general availability
• Strength in developing strong client partnerships and get thorough understanding of existing business processes, the needs for improvement and the critical problems they must solve.
• Strong experience eliciting business requirements and working them into use cases, system requirements and functional specifications
• Continuous validation of business requirements with project sponsor and stakeholders
• Expertise in functional decomposition, process analysis, systems analysis and functional design
• Practical experience in development of process flows, high level architectures and use cases
• Excellent oral and written communication skills with ability and willingness to work towards the business and technical requirements of sponsor, stakeholders, clients and users.
• Strong collaboration and inter-personal skills
• Strong experience and expertise as liaison between the client and technical teams. Ensured that the business requirements were clearly and unambiguously communicated to the IT team.
• Successful project management using internal and external (i.e., third- party vendor) resources.
• Broad data analysis and data design experience.
• Proficient in current state analysis, gap analysis and risk assessment
• Accomplished management of functional, regression, system integration, performance and User Acceptance testing
• Well practiced in developing test plans, test scenario and test cases
• Direction of test case execution, defect resolution and test progress reporting
• Assurance of requirements traceability throughout all phases of the project
• Strong experience as system analyst to identify the necessary system changes and provide impact analysis to downstream systems in multi-system impacting projects
• Ability to breakdown down complex technical architecture solutions into use cases that can be easily understood by stakeholders, developers and testers
• Capability to design user interfaces for maximum usability and productivity
• Capacity to streamline and reduced user interactions whenever possible
• Development of training materials for major projects and process improvements
• Talent to conduct collaborative workshops, JAD sessions and walkthroughs involving senior executives, development and test teams
• Experience in maintaining awareness of progress, risks, open issues, performance and critical success factors
• Experience in successfully delivering complex projects that have vendor components as well as geographically distributed on-shore and off-shore resources
• Awareness in identifying the key driver of value and getting to the root of business needs/problem while extracting simpler technical solutions to solve those needs
• Ability to build consensus amongst business stakeholders and maintain a positive attitude under pressure
• Experience working closely with IT leadership teams to build roadmaps for fulfilling business needs
• Proficiency in reducing complexity and bringing clarity to business process and remain focused on the goal
• Insight to remain always open to suggestions and ideas for process improvement
• Ability to apply critical analytical skills and attention to detail as well as ability to keep the larger picture in context

BUSINESS / SYSTEMS KNOWLEDGE:

Management: Worldwide Staff Management Performance Evaluations Talent Mentoring Corporate Policy Adherence Issue Resolution Military Leadership Talent Development

Software Engineering: Business Analysis Project Management JAD, Process Flow Diagrams Use Cases Data Analysis and Design, System Requirements Functional Specifications Cost Estimation, Assessment Process Improvement Quality Assurance, System Testing End-to-End Testing Interface Testing, User Acceptance Testing (UAT) Reporting Data Management, Post-implementation Support Requirements Gathering and Documentation

Tools: Microsoft Visio Microsoft Sharepoint Windows (2000, XP, 7 and 10), Quality Center Microsoft Office Suite (Word, Excel, PowerPoint,Outlook)

Hardware / Software: IBM Mainframe DB2 SQL Changeman Libman COBOL XML JCL IMS Programming, Windows 2012 R2 server

WORK EXPERIENCE:

Confidential

IT Systems Analyst

Responsibilities:

• Served as project lead providing analysis and support for the upgrade of a Windows 2003 server to a Windows 2012 R2 server including installation of software and migration of data from 14 databases. This involved coordinating processes and steps between three internal groups and the software vendor.
• Served as lead in ensuring that all necessary Caraflow (application used to administer employee flu shots) pc's, desktops and scanners were updated with the latest version of software. This involved working with several users remotely and the Director of Employee Health and Wellbeing.
• Served as lead for the upgrade of the VHI (Visual Helath Information) servers and software. The software is for exercise rehabilitation and involved working with users throughout the state of Colorado, vendors and other IT organizations. This effort required work ensuring that the software was updated into a Confidential environment, proper access was provided using Active Directory and all data necessary was migrated from the old database configuration to the new configuration.
• Participated in on call responsibilities within a few weeks of joining UCH assisting doctors and nurses in resolution of issues involving multiple systems.
• Served as the lead for the Purple \ VRI (Video Remote Interpreting) application. The application is used for patients who are deaf or hard of hearing and use the
• American Sign Language to communicate. I was involved with resolving two network issues that had inhibited the use of the application on all three Confidential campuses.
• Received several letters of appreciation.

Confidential, Colorado Springs, Co

IT Business Analyst

Responsibilities:

• Provided analysis and support for the 401K to Non Qualified retirement plan conversion programs at Confidential .
• Performed pre conversion analysis with several IT departments and user groups providing detailed information on various client retirement plans. This consisted of supplying data on client contributions to the various plans; sources of contributions; types of compensation provided; rules set up for various plans.
• Worked with IT development to identify programs needing modifications & new programs to be coded.
• Assisted in developing requirements for coding assignments and necessary changes.
• Assisted in requirements setup for test cases to ensure that all necessary requirements were met and were in compliance with all applicable federal regulations.
• Assisted with pre implementation planning.
• Validated post implementation that all applicable items were moved to the various libraries correctly.
• Validated post implementation that new job flows executed per schedule and that all pertinent data was processed per approved design.
• Ensured post implementation that necessary regulatory reports were provided as mandated and that the client information was 100% accurate.

Confidential, Colorado Springs, CO

Manager Systems Engineering

Responsibilities:

• Managed billing application development group responsible for requirements gathering, analysis, development, testing, implementation and maintenance for Confidential customer’s billing profile. This profile includes the customer’s products, services, locations, addresses, contracts, billing preferences and reporting.
• Managed commercial billing front end application development team responsible for requirements gathering, analysis, development, testing, implementation and maintenance for transmission of customer billing data from source systems to many interfacing systems
• Managed customer management and customer order and registration applications development team responsible for requirements gathering, analysis, development, testing, implementation and maintenance for customer order entry systems.
• Managed rates and promotions application development teams responsible for requirements gathering, analysis, development, testing, implementation and maintenance for domestic rating dealing with all Confidential domestic billing.
• Managed integrated data delivery application development teams responsible for requirements gathering, analysis, development, testing, implementation and maintenance for transmission of customer profile data from source systems to many interfacing systems.
• Encompassed order entry, circuit management, billing, provisioning and other customer profile data.
• Managed environment team responsible for overall maintenance and support of 36 Confidential corporate billing environments.
• The environments consisted of areas related to full life cycle development, testing, production replication and full production environment setup.
• Responsibilities included environment space management, performance tuning and overall availability meeting a 99.9 % availability metric.
• The environments were Oracle 11G with conversion to Oracle 12C
• Managed seven applications through the Confidential Internal Audit processes for 15 years.
• Teams managed consisted of both employees and contractors. At the highest point, the teams were comprised of between 30 - 40 staff members. Staff was located worldwide with locations in the United Stated, United Kingdom, Canada, India, Columbia, Germany, Argentina, Japan and Hong Kong.

Confidential, Colorado Springs, CO

Software Developer, Analyst, Team Lead, Release Coordinator

Responsibilities:

• Functioned as a developer, development team lead, business analyst and tester for many multi million dollar projects
• Functioned as overall Release Coordinator representing Confidential management coordinating requirements gathering, analysis, development, testing and implementation for over 70 cross functional system integrated projects
• Developed enterprise scale projects in partnership with cross-functional business stakeholders to deliver valuable business solutions.
• Documented as-is and to-be process flows using activity diagrams and process descriptions.
• Worked closely with cross functional stakeholders to gather, analyze and write business requirements.
• Acted as liaison between management, business partners, and the development team to deliver detailed business requirements.
• Reviewed and clarified business requirements.
• Collaborated with solution architects and development leads to design technical solution from order entry through billing.
• Represented 3 application systems for impact assessments.
• Wrote use cases, system requirements and functional specifications.
• Assess the impact of changes to systems and processes and the development business requirements definitions.
• Created, presented and defended cost estimates and assessments.
• Presented use cases, system requirements and functional specifications to software development teams.
• Participated with development and test teams to create test strategy, test plan, test scenarios and test cases.
• Managed and scheduled UAT activities to deliver end to end solution that meets client needs.
• Assisted in writing the project implementation plan.
• Monitored and tracked implementation progress.
• Helped with resolution of implementation issues.
• Provided post-implementation support.
• Reviewed and assessed business cases.
• Served as Business Analyst and Project Manager for Field Operations user community.
• Supported Visual Basic, mainframe, midrange and web platforms.
• Assisted in the migration planning.
• Created training material and high level system documentation.
• Stored all project documentation in secure Sharepoint site for ready availability.
• Elicited and documented business requirements.
• Created and refined functional requirements.
• Specified system requirements.
• Defined non-functional requirements.
• Recommended solutions or enhancements to specific business problems and improvements/changes to business processes. Many projects involved modification to interfaces with other systems and conversion of point-to-point interfaces from Batch mode to Tibco based XML/SOAP interfaces.
• Mentored onshore/offshore developers/analyst resources to get up to speed on projects and help them publish the ICD (Interface Control Document), A&D (Analysis and Design) documents as well as draw up contingency plans in case a project is withdrawn from a release at the last minute.
• Negotiated change requests and updated assessment.
• Helped in prioritization of requirements and fixes.
• Collaborated with system architects and development leads to document all business rules and system process changes necessary to meet the project requirements.
• Worked with users and supporting IT System Engineering teams in defining IT solutions with a goal to drive architecture closer to future SOA architecture.
• Produced and provided the project documentation listed below.
• Project Charter
• Business Requirements
• Architecture Diagram
• Functional Requirements
• Non-functional Requirements
• Business Rules
• Interface Specification
• Issues
• Risks
• Assumptions
• Dependencies
• Met with IT development team regularly to discuss processes and architecture.
• Assisted with test planning and test scenario development.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Functioned as the Marketing IT representative for contract negotiations with a large insurance company based in the United Kingdom
• Gathered user requirements to be applied for a new marketing application focusing on individual and family metrics
• Provided detailed plans for full life cycle development including costing for analysis, coding/development, testing and implementation

Confidential, Colorado Springs, CO

Software Developer, Analyst

Responsibilities:

• Performed detailed analysis, coding, testing and implementation of user initiated business requirements
• Developed enterprise scale projects in partnership with cross-functional business stakeholders to deliver valuable business solutions.
• Documented as-is and to-be process flows using activity diagrams and process descriptions.
• Worked closely with cross functional stakeholders to gather, analyze and write business requirements.
• Acted as liaison between management, business partners, and the development team to deliver detailed business requirements.
• Reviewed and clarified business requirements.
• Collaborated with solution architects and development leads to design technical solution from order entry through billing.