SUMMARY:

Technical Experience within the Corporate Automation Support Industry, specializing in the fields of Systems Administration, and Project Management in the Mortgage and Bank Industries. Design and lead technical teams in implementing total end to end solutions, adding value, and lowering your total cost of ownership

TECHNICAL SKILLS:

Hardware: Proficient in hardware areas, installation, and configuration on workstation and server based systems. Troubleshooting and repair of Hewlett Packard Server, Blade servers, Dell, Citrix Thin Client.

Operating Systems: Windows Server Systems, Citrix XP, Microsoft Windows Vista Professional, Windows 7, AS400, Main Frame

Software: Lotus Notes, Tivoli Service Desk, Cisco VPN 3000, Norton AV Corporate, Microsoft Office, Citrix MetaFrame, MySQL, Microsoft Debug, 3270 Emulation, Software Data Recovery, Hyena Security, Microsoft Access, Norton Ghost, Microsoft Terminal Services, Symantec/VERITAS NetBackup experience. Collection Mgmt System CMS, FORTRACS, Default Loan service System, ICAT - CAT, Retail System Access Manager: R-SAM, Collection Automation Tool - CAT, VLS - Vendor Loan System, RCV1 - VendorScape, Microbitl, Recovery One, BKFS - Black Knight Finical Services, SPLUNK Queries, SQL Queries, Passport Queries, eMSP - Magnifide, LPS, MSP - Mortgage Servicing Platform, CMS - Collateral Management System, ALS -Advance Lending Solution, Reflections, RMS - Recovery Management Software, ECM Enterprise Content Management, CCN -Customer Care Net, ELI - Electronic Loan Interface, LoanSphere, Salesforce, JIRA - Project Tracking, Open/Close MAX, eDOC, Service Cloud, AzureAD.

Network: Windows 2008, Netware, Lan/Wan Administration, TCP/IP, DNS, Wins, Active Directory, VLAN, Cisco VPN, ISDN, xDSL, 802.11b Wireless, WEP, Cisco Wireless. Cisco Content Switch, Gigabit Ethernet.

PROFESSIONAL EXPERIENCE:

Confidential, Farmers Branch, TX

IT Business System Analyst

Responsibilities:

• Supporting over 20+ mortgage servicing and origination applications, identify issues impacting internal end users and vendor applications, assisted and partnered with internal & external business units to resolve application issues.
• Setting up new branches and configuration on the Origination system MAX Open-Close.
• Collaborates with the development team and Vendors to prepare estimates of resources needed to complete activities and projects.
• Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
• Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Prepares and updates written material and explanations to accompany systems, programs, and program changes.
• Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
• Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.
• Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current reference.
• Maintain system enhancement and system configuration knowledge if applicable Build basic reports and assist in identifying data elements and calculations, coordinate, test and deploy system updates
• Maintain third party vendor relationship management, experience with Fannie Mae, Freddie Mac and Ginnie Mae and additional vendor relationships.
• Work with development team on bug fixes and enhancement tasks for SDLC - Software Development Life Cycle, Waterfall & Agile.
• The main point of contact for escalation informed the business on all updates requirements for the Origination and servicing applications. Tested in the lower environments region prior to any changes done to the production environment, Coordinate, test and deploy system updates.
• Familiarity with disaster recovery concepts and procedures for assigned areas
• Strong knowledge of objectives, operations and supporting processes for assigned areas
• Strong process improvement methodology and application. Handle requirement gathering
• Provide application optimization, testing and training on application management for eDOCS, MAX Open-Close, MSP.
• Handle requirement gathering for the business and also work with development team to execute business requirements and maintain system documentation on production and training.

Confidential, Plano, TX

Business Analyst / System Administrator

Responsibilities:

• Supporting over 20+ mortgage servicing applications identify issues impacting internal end users and vendor application connectivity, assisted and partnered with internal & external business units to resolve application and access issues.
• Documented process and procedures and approval process for Home Loans applications.
• Administer user system and data entitlements, authorizations, access rights, account creation, modifications across multiple platforms.
• Performed level 3 ticket analysis to identify trend and reduction of tickets.
• Managed and identified production improvements for processing account creations and requirements for all Vendor and system requirements.
• Design improvements and audit compliance that pertain to Access Management strategies and auditing. Ensuring enterprise password vault solution and scalability and continuously availability.
• Managed and recommended improvements for auditing on all application systems.
• Change management final approval for all production changes. Responsible for documenting design decisions and developing infrastructure and application components. Deliver solutions throughout the entire life cycle from defining requirements through implementation, testing, and support.
• Working knowledge of the functional and technical aspects of the platforms.
• Able to troubleshoot hardware and software defects with low supervision.
• Experience with SOX compliance activities, SQL Queries
• Worked with IT SDLC - Waterfall and Agile.
• Works directly with a client to identify and resolve operational issues.
• Solve problems or make decisions requiring technical expertise or specialized knowledge.
• Collaborates with the development team and Vendors to prepare estimates of resources needed to complete activities and projects.
• Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
• Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Prepares and updates written material and explanations to accompany systems, and program changes.
• Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
• Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.
• Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.
• Provide vendor relations and client support, training and testing within the area of expertise.
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management, Understand requirements, implementation, and testing of platform tasks.
• Identify technical obstacles early and work closely with the team to find creative solutions.
• Educate team members (including BSAs, Scrum Masters, and Product Owners) on capabilities and constraints of technology platforms.
• Review, analyze, and modify programming systems, including coding, testing, debugging and installing.
• Maintain records to document program development and revisions.
• Perform data analytics to support job functions which include efficiency of existing systems, defines and maintains system/application configurations.
• Experience working with two-factor authentication security, security tokens, and users across the enterprise with Quest Privileged Access Management.
• Maintain the Access Management Server by applying Patches.
• Troubleshoot and resolving server abends and able to manage multiple tasks/projects in a fast-paced and changing environment.

Confidential, Lewisville, TX

IT Security System Administrator

Responsibilities:

• Supporting over 10+ mortgage servicing applications identify issues impacting internal end users, assisted and partnered with internal/external business units to resolve access issues.
• Assist in the planning and implementation of additions, deletions and major modification for the Confidential - Default Automation Group.
• Manage end-user access to the collection Automation tool (CAT) utilizing SQL Server 2005 to add, modify and delete users request by business units, using Peregrine System Manager/R-SAM to respond to security escalations and investigations from automated sources.
• Administer user system and data entitlements, authorizations, access rights, account creation and modification across multiple platforms, using AS/400 created, deleted and modified collection Management Systems (CMS), Vendor Loan Systems (VLS) and ACF2 mainframe accounts.
• Perform system security trouble shooting, and approving division service request, added new users in the organization and approved/denied service request to those who cannot properly validate their identity and editing user profiles, and handle, prioritize by SLA and effectively responding to a wide variety of service request per week.
• Knowledge of SAML and OpenID Connect

Confidential, Irving, Texas

Sr. System Analyst

Responsibilities:

• Supporting multiple Citi businesses at multiple locations as well as remote users for Client Computing, Remote Access, and Server Based Computing.
• Perform day to day break/fix as well as add/move/change for multiple users’ onsite as well as remote users. For software: Office application suite, Blackberry support, OS builds, hot fixes, configuration components and tools and deployment software.
• Responsible for 15 application/print/group servers over 3000 workstations build as well as coordination of deployment into company along with relevant Lan/Wan connectivity to include TCP/IP configuration. Workstation builds as well as software imaging and deployment utilizing configuration manager.
• Managed multiple thin client devices using Access Management Console for Citrix.
• Administration of Active Directory for account creations and directory access assignment.
• Administration and maintained server support, print servers configuration disconnected users and insured system uptime.
• Participated in multiple divestitures for DSI migration (Vista/XP/Virtual XP as well as Thin Client).
• Installed and configured PointSec on multiple laptop migrations within the organization.
• Initiate scheduled or unscheduled COB testing.