We provide IT Staff Augmentation Services!

Senior Business /systems Analyst Resume

3.00 Rating

TX

SUMMARY:

  • A dynamic, results oriented, self - motivated professional with 13+years' experience in the Financial Services, Mortgage and Investment Banking industry.
  • Described as "Top-Performer" with consistent track record for meeting or exceeding goals and exceeding client's expectations.
  • Flexible, creative and able to adapt to rapidly changing environment. Excellent analytical and problem solving skills.
  • Able to work well independently and collaboratively as a team member. Excellent presentation, documentation and communication skills.
  • Excellent history of managing significant projects that leverage technical and strategic innovation to streamline processes, reduce costs and increase the technology capabilities.

CORE COMPETENCIES

  • Unified Modeling Language (UML)
  • Business requirements document (BRD)
  • Quality Assurance and Testing
  • Business Workflows
  • Business Process Improvement
  • SDLC Methodology
  • Waterfall, Agile Methodologies
  • MS Office (Visio, PowerPoint)
  • Change and Defect Management tools (ClearQuest, HP ALM/Quality Center, Remedy)
  • Loan Servicing and Default (Underwriting, Appraisal, Closing, Funding, loss mitigation, Foreclosure, REO)
  • Credit Card processing
  • Tax Reporting
  • Internet Banking

PROFESSIONAL EXPERIENCE:

Confidential, TX

Senior Business /Systems Analyst

Responsibilities:

  • Acted as subject matter expert for line of business partners and audit for designing and updating new processes to meet changing needs.
  • Effectively communicated critical information and influenced all levels of the organization to adopt change
  • Developed numerous metrics, reporting solutions and process updates
  • Developed wireframes and screen mock ups for the new process
  • Prepared swim lane Process maps/Process flows for the workflow system to consolidate and present multiple scenarios. This was very critical and helpful in understanding the big picture.
  • Created interface requirement document for Loss Mitigation, Foreclosure and REO process
  • Communicated constantly with stakeholders through performance reporting and status meetings
  • Defined project scope, goals, timeline, and deliverables
  • Prepared User stories and acceptance criteria in Target process
  • Prepared and presented key business issues and resolutions to management
  • Provided guidance to the Development Team to define workflow system, Solutions, User Interface and training requirements.
  • Acted as a liaison between all Stakeholders, Development and QA team to review the progress made and facilitate any issue meetings
  • Managed all change requests and conducted gap analysis
  • Worked on system conversion and non-functional requirements
  • Worked on release notes
  • Reviewed and provided input for the finalized detail design and test cases associated with the deliverable.
  • Addressed and resolved business and testing issues.

Environment: LQCS, Target Process, QAS ( Confidential in-house Java application), MS suite (including MS office, MS project and MS Visio), Clear quest, DOORS, SharePoint

Confidential

Senior Business/Systems Analyst

Responsibilities:

  • Analyzed the business requirements and created BRD and systems specification document
  • Performed gap analysis and helped identify the data quality issues in the existing reporting process
  • Prepared and validated Weekly/Monthly/Quarterly/Semi-Annual/Annual Reports for Rating Agencies and Mortgage Association
  • Created source to target mapping document
  • Improved the process run time by fine tuning the SQL code
  • Prepared status reports to accurately communicate progress
  • Pro-actively provided early notification of potential issues that could affect project schedule and the integrity/availability of reports
  • Identified and documented project team roles and responsibilities
  • Worked with development and testing team to clarify questions related to the requirements
  • Resolved the ALM defects raised through SIT and UAT
  • Assisted the Project Manager in various project management activities

Confidential, TX

Senior Business /Systems Analyst

Responsibilities:

  • Constantly communicated and Interacted with stakeholders through performance reporting and status meetings
  • Defined project scope, goals, timeline, and deliverables
  • Prepared Business Requirement Documents (BRD), Functional Specification Documents (FSD) using IBM DOORS.
  • Prepared and presented key business issues and resolutions to management
  • Conducted Defect Review Board (DRB) daily calls
  • Created interface requirement document for Loss Mitigation, Foreclosure and REO process
  • Provided guidance to the Development Team to define workflow system, Solutions, User Interface and training requirements.
  • Liaison between all Stakeholders, Development and QA team to review the progress made and facilitate any issue meetings
  • Managed all change requests and conducted gap analysis
  • Built cross-divisional relationships to enable consensus on strategy for future workflow functionality
  • Gathered and analyzed information and provide recommendations to address and resolve business issues for a specific business group.
  • Reviewed and provided inputs through the finalized detail design and test cases associated with the deliverable.
  • Resolved and/or escalate issues that arise during testing
  • Documented and published lessons learned
  • Prepared a consolidated job aid, accessible via Help link within the tool
  • Resolved clear quest defects
  • Assisted business with workaround capability by documenting pre-existing system issues
  • Co-ordinated tasks with production support team to resolve high priority issues and performed business testing post production fixes

Environment: IBM Lombardi, QAS, MS suite (including MS office, MS project and MS Visio), Clear quest, DOORS, SharePoint

Confidential - Confidential NJ

Senior Business /Systems Analyst Lead

Responsibilities:

  • Analyze and understand the business requirements and create systems specification document
  • Maintenance of RTM (Requirement Traceability Matrix)
  • Plan business analysis approach
  • Conduct stakeholder analysis
  • Estimate requirements activities (e.g., milestones, work units, level of effort, duration)
  • Identified project risks
  • Create the project plan using MS project
  • Conduct project team meetings
  • Conduct BA team performance reviews
  • Plan operational support activities based on business analysis deliverables
  • Study the inherent systems thoroughly to have a clear understanding of the business processes and associated system workflow using MS Visio
  • Analyze and maintain business reports created via SAS, EZYTRIEVE and DYL
  • Work with development and testing team to clarify the questions in the requirements
  • Clarify the defects for requirements raised through SIT and UAT
  • Assist the Project Manager in various project management activities

Environment: COBOL, CICS, JCL, VSAM, Eazytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin, OS/390, Share point, Clear quest, Rational Rose, CSF printing tool

Confidential, Malvern, USA

Business/Systems Analyst Lead

Responsibilities:

  • Facilitated requirements workshop
  • Analyzed Requirements and create Use Cases, Use Case Diagrams and Activity Diagrams using MS Visio.
  • Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
  • Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
  • Created Business Requirements Document and the Use Case Specification Documents.
  • Created and maintain SAS and DYL Reports
  • Used Rational Requisite Pro as requirement gathering tool.
  • Identified all use case components including basic, alternate and exception flows.
  • Prepared Business Process Models
  • Conducted several discussions with business to clarify requirements in order to identify use cases and document UC Specifications.
  • Assisted QA team by Reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
  • Coordinated with development and testing team to resolve any gaps in the requirements

Environment: COBOL, CICS, JCL, VSAM, Easytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin and OS/390

Confidential

Business Analyst

Responsibilities:

  • Performed analysis on defaulted loans in order to identify the root cause of issues in the loss mitigation process.
  • Worked on a foreclosure tracking report for higher management - identified the MSP fields and outlined the process to create the BRD for the report.
  • Involved in creating targeted questionnaires and interviews for SME’s, clients and business users to gather requirements.
  • Performed Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.
  • Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.
  • Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the Application Database Tables, along with checkpoints for testing / verification.
  • Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows
  • Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders
  • Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

Environment: MSP, COBOL, CICS, JCL, VSAM, Easytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin and OS/390

Confidential

Business Analyst

Responsibilities:

  • Enhanced and maintained legacy systems using DB2, CICS and IBM/MVS environment.
  • Prepared Analysis and design documents for the release.
  • Created functional specification document
  • Planned business analysis approach
  • Identified and documented project team roles and responsibilities
  • Identified project risks
  • Planned operational support activities based on business analysis deliverables
  • Analyzed Requirements and created change requests (ECR’s)
  • Worked with development and testing team to clarify the questions in the requirements
  • Clarified the defects for requirements raised through SIT and UAT

Environment: COBOL, CICS, JCL, VSAM, Easytrieve, QMF, DB2, MS Project Plan, REQPRO, Test Director, SQL, Oracle, PL/SQL, DOORS, Erwin and OS/390

Confidential

Developer

Responsibilities:

  • One time load of data to the newly added columns.
  • Creation of new COBOL programs and batch Jobs to satisfy the business needs
  • Modified the existing programs to process the enhanced business logic
  • Created test plans and updated the same in Test directories
  • Involved in unit testing for both batch & online programs
  • Involved in system test plan creation

Environment: OS/390, VS COBOL II, CICS, VSAM, DB2, JCL, Endeavor, Easytrieve, QMF, DB2 Platinum tools, File Aid, SQL, Changeman and Test Director

Confidential

Developer

Responsibilities:

  • Responsible for coding new programs and modifying the existing programs based on the business requirement.
  • Code walkthrough with the clients on critical components.
  • Created the unit & system test cases/test data for testing the programs
  • Maintained quality standards and documentation.
  • Generation of weekly status reports and attending status meeting.
  • Analyze programs of the existing system and prepare analysis document.

Environment: OS/390, VS COBOL II, CICS, DB2, JCL, Changeman, ESP and SAR

We'd love your feedback!