SUMMARY:

Adaptive Business Analyst with more than eight years of experience producing targeted strategic communications: manuals, templates, how - to-guides, build/functional requirements documentation, wireframes, etc.; developing user test cases and end user requirements using Application Lifecycle Management (ALM) tools; providing application performance monitoring services and executive level reporting; and standardizing process improvements and quality assurance reviews for a fortune 100 company and various government agencies.

SKILLS

• Organizational Change Management
• Strategic Planning
• Research Analysis
• Records Management
• Share Point
• JIRA
• Visio, Adobe Publisher/Illustrator
• Survey Implementation
• Familiarity using Foglight - TRIRIGA - Deltek - LexisNexis - JPAS.
• PMP, ITIL and Cloud Computing training
• Microsoft Office Suite
• Languages: English, French
• Cleared: Secret

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Rockville, MD

Responsibilities:

• Manage requirements change control process, gathering business requirements and facilitating the design, development, testing, documentation, and rollout of web-based applications.
• Conduct and document analysis of business needs and resulting new system development or system modifications with the client and other team members.
• Prepare requirements documentation, develop test plans, conduct user reviews, and obtain sign-offs.
• Assist development staff in design of new functionality and modules by clarifying requirements.
• Analyze and document business and system processes.
• Produce work and process flow diagrams.
• Identify data conversion, migration issues, training needs; and plan, schedule and conduct training required for User Acceptance Testing. Provide production support as required.

Confidential, Alex., VA

Responsibilities:

• Lead discussions with stakeholders as a liaison between the various development teams, government personnel, and customers to gather requirements and enhance the communication between the various teams in order to implement new changes. Assess the Application Development Division’s (ADD) processes to implement new standards for business process improvements.
• Develop wireframes and automated test scripts for User Acceptance Testing (UAT), perform build verification and validation on behalf of the Change and Configuration Manager; review software application and infrastructure documentation; analyzing functional requirements, release plans, test plans, build documents, system design documents, etc., to ensure the quality assurance of assets delivered for submittal of change request to be implemented in the production environment. This in turn reduced the time-line for getting change request and break/fixes reviewed and approved for delivery.
• Provide application performance monitoring (APM) using application lifecycle management (ALM) methodologies to track and monitor application and infrastructure deployments based on requirements traceability matrix (RTM). Application metrics are compiled on a monthly basis to provide government with monthly reporting statistics used to measure success and fail rate of the enterprise. This also allowed developers to be instantly alerted of infrastructure and software application issues weeks in advance of becoming issues that make applications inoperable.
• Organized the process and build test pipeline calendars for resource availability for conducting test and verification for various development teams’ application releases in coordination with the Release Change and Configuration Management (RCCM) Team; updating Standard Operating Procedures (SOP) where process improvements were warranted, and maintaining the Configuration Management Database (CMDB) used to provide all developers with the information required for creating their build documents. This helped to maintain the sensitive balance of working with other contract teams so that information was organized and easily accessible to all development teams in real time on iShare.

Confidential, Wash., DC

Responsibilities:

• Developed SharePoint Dashboards and wiki pages to track project status updates, deadlines and create a formal documentation review process in support of collaboration efforts of approximately 75 geographically dispersed employees. Improved internal/external collaboration on projects through identifying various stakeholders and dependencies.
• Conducted gap analysis to cross-examine the Office of the Chief Information Officer (OCIO) goals and objectives and ensure alignment with the Agency’s Strategic and Business Plan for submittal of annual congressional funding.
• Worked with Confidential and Confidential developers to configure the TRIRIGA software, install agents and troubleshoot issues related to performance during integration within the Confidential enterprise architecture.
• Ensured OCIO compliance with Confidential policies and procedures and developed communications for the budget proposal process. Utilized Change Management (CM) principles to implement new standards to help transition the workforce into being mobile ready.

Confidential

Responsibilities:

• Confidential needs of the company and provided communication strategies and messaging for internal/external stakeholders.
• Developed organizational change management tools to increase the efficiency of the organization and office engagement through the usage of strategic communication plans and products.
• Served as the content manager of the Phase Delivery SharePoint site for senior executives and project managers, providing real time updates on project initiatives.

Confidential, Wash., DC

Responsibilities:

• Coordinated with subject matter experts to write, edit and condense complex information into reports, manuals, SOPs, presentations, etc., in compliance with department policy guidelines.
• Designed technical writing workflow process and procedures using Visio diagrams, reducing the document review and signature process by several weeks.

Confidential

• Conducted interviews with senior military leaders to inform targeted internal/external audiences of JIEDDO’s mission, initiatives, performance and requirements.
• Provided media relations support to more than 400 personnel developing research, news reports, and internal/external marketing materials.
• Functional style guide expert, ensuring all publications conformed to Department of Defense (DoD) and JIEDDO formatting standards and style guidelines.

Confidential, Wash., DC

• Managed close of business reports, speaking request engagements, publication and display request, and weekly media contact reports submitted to the White House, Confidential, and Confidential senior leadership.
• Wrote press releases for intranet sites in coordination with Department of Justice (DOJ) public affairs office.
• Maintained the public hotline for research and analysis of constituent sentiment, developed media distribution lists to inform reporters of new project initiatives, and evaluated national media coverage to respond to constituent inquiries.

Confidential, Wash., DC

• Lead “ Confidential ” program to facilitate the implementation of staff suggestions to ensure the cost efficiency of the agency.
• Organized and maintained document records for annual security audit; provided exemption status recommendations for FOIA request submitted to the National Archives Records Administration (NARA).
• Processed security clearance background investigations and conducted on-boarding security briefs for new employees; maintained security personnel files, classified material receipts, and DD 254 contract guidelines