Objective:
Result-oriented professional with a high energy level, decisive, able to work hard and well under pressure, with a sense of urgency, which results in the delivery of world class services to clients; Exhibits good thought leadership, analytical problem solving skills and creativity in the development of information and system solutions; Effective leader; motivating, organizational and management skills; Ability to communicate complex information to various levels of management; A strategic thinker with mass abilities to execute a plan; Problem-issue determination and resolution skills; Self-motivated; effective written and oral communication skills

Education:
Certified Nursing Assistance- 
Masters of Business Administration 
Bachelors of Science Computer Information System

Professional Skills:
Programming: Visual Basic 60, HTML, ASP and Java
Operating Systems: Windows 2000 and Windows NT
Software: MS Access, MS Word, Lotus 1-2-3, Adobe, and Microsoft Project 
Specialized Software: Vantive, QUEST, ICOMS, Mercury Quality Center, Quick Test Pro and Requisite Pro
Graphics & Web: Flash 50 and Fireworks 40
American Heart Association CPR Healthcare Provider Certified September 2009
American Heart Association Heart saver First Aid Certified September 2009

Confidential- February 2009 to August 2009
Napoleonville, LA- Home Health Aid

• Took vital signs (temperature, blood pressure, pulse, and respiratory rate
• Provided direct patient care such as assisting with bathing, eating, dressing, and walking patients
• Turned and reposition bedridden patients to prevent breakdown of their skin
• Recorded amount of oral intake and measure urinary output

Confidential- February 2008 to February 2009
Alpharetta, GA - Business Analyst

• Apply use of business and systems requirements process, GUI design or prototyping, and Rapid
• Facilitation of Application Development (RAD) or Joint Application Design (JAD) with key stakeholders
• Stakeholder interaction to gather requirements
• Develop and carry out work plans
• Analyze/document detailed functional requirements and business rules (Use Cases using Microsoft Visio) and developing business process and workflows
• Develop and wrote Business and Functional requirements
• Used to Enterprise Release to document requirements for existing application according to client requirements
• Manage and implement project plans per initiative of the Enterprise Release

Confidential June 2007-September 2007
Alpharetta, GA - QA Analyst

• Client interaction to develop Functionality test scripts and test scenarios and design user documentation
• Used Mercury Quality Test Center to execute Test Scripts
• Created GUI Interface to demonstrate the functionality of application
• Worked with Development Team on Defect
• Performed Defect tracking and documenting

Confidential July 2006 – June 2007
Atlanta, GA -Business Analyst

• Analyze and interpret business and system requirements to technical specifications from a business stance to determine how these requirements could be translated into functional specifications
• Resolving gaps between the functionality of the application and requirements of the customer
• Wrote detailed functional requirements and business rules (Use Cases using Microsoft Visio) and developing business process and workflows
• Perform APRT (Application Product Reporting Testing) on Infinys (BBOT) application that will be delivered to client
• Worked with the testing team to develop Functionality test scripts and test scenarios
• Interacted with client to develop and write business/functional requirements
• Used Mercury Quality Test Center to execute Test Scripts
• Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system and determine if application meets client needs MS Project
• Worked in Oracle environment and well versed with the concepts governing Oracle database structures
• Created GUI Interface to demonstrate the functionality of application
• Worked with query tools to perform data analysis and reporting
• Created Test Scripts to ensure proper functionality of Infinys (BBOT) application
• Used to SDLC to customized existing application according to client requirements

Confidential- June 2005 – July 2006
Anniston, AL – System Configuration / Project Leader

• Created GUI Interface to demonstrate the functionality of application
• Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures
• Perform unit test and final analysis on test results of before release to Quality Assurance testing
• Writing and performing application test scripts to make sure that the application is performing according to the specifications
• Investigate and research system environments to assist in resolving existing program problems or identifying solutions to new business requirement
• Trained users on developed application to insure full use of the functionality
• Prepare charts, tables and diagrams to assist in analyzing problems and new business opportunities
• Prepare reports using Excel, Spreadsheets
• Converted Data for Software Application developed for government
• Created Test Scripts and Test Report
• Worked with query tools like MS Access for writing queries to perform data analysis and reporting
• Interview users to gather requirements
• Impact Analysis and resolve gaps between the functionality of the application and requirements of the customer
• Assist in defining the vision of the product, and the scope/boundaries of the system
• Gathered information from users to determine the system and data needs, prepared Use cases using MS Visio along with developing business process models
• Wrote Business/Functional requirements
• Use Microsoft SharePoint/CorasWorks to create and develop websites
• Strong understanding of concepts governing Oracle database structures as the project was in Oracle environment
• Serves as an IT Specialist and staff advisor to the Chief Information Security Officer on matters relating to vulnerabilities
• Keep abreast of latest developments and initiatives in the computer security arena
• Transform functional requirements into system specifications
• Used SDLC to create custom applications
• Interface with client users to define and to document scope and functional requirements for an application
• Extensively worked with Word, PowerPoint, and MS Project

Confidential October 1999 - June 2005
Atlanta, GA – Sr. Client Analyst

• Analyze and understand business needs and market
• Design the user experience and workflows for the product
• Process modeling using Excel spreadsheets
• Provide customer/technical support for clients using ICOMS software package that provides Cable TV, Broadband, Telephony, and billing solution
• Specialized areas responsibilities include:
• ­Telephony support (Provide telephony order entry support including TR and NIM support)
• ­Billing support (Monitor billing, Toll Rating and nightly production jobs)
• ­Pay Per View (Monitor and troubleshoot Pay Per View interfaces and PPV setup)
• Created customer documentation for ICOMS Software package
• Execute nightly Service Level Agreement reports for management
• Analyzed user reporting needs and provided solutions using the appropriate tools and processes
• Worked with query tools like MS Access for writing queries to perform data analysis and reporting
• Execute data fixes for Level 2 programming staff
• Impact Analysis and resolve gaps between the functionality of the application and requirements of the customer
• Run SQL on customers accounts to modify data
• Worked in Oracle environment
• Support product development in the design, development, testing and documentation of the product to ensure that it meets customer needs and expectations
• Extensively worked with Word, PowerPoint, and MS Project
• Automated data processing operations such as implementation, modification and/or supporting of new and complex information technology security systems

Confidential 1997-1999
Alpharetta, GA - Client Service Representative

• Researched security hardware/software and when appropriate, arranges vendor presentation guidance papers on security policy issues affecting the organization
• Performed work in the development, testing, implementation, evaluation and maintenance of emerging technology
• Served as an agency technical authority for new and advanced computer security software affecting agency-wide systems
• Performed analyses of equipment and infrastructure needs for long-range planning taking into consideration rapidly changing equipment technology and requirements, costs and benefits and mission needs