SUMMARY:

• Scrum Master with Business Analyst, Project Management experience of 9+ years in the IT industry, specializing in the requirements, user interface, data model, design, development, deployment, refinement and integration of major BSS/OSS telecommunication IT systems.
• Extensive knowledge with the ability to troubleshoot, design, and implement proven solutions.
• Self - starter, Highly analytical, team player and leader with excellent communication and project management skills.
• Take initiative, proactive to deliver and meet key milestones and project business objectives.
• Strong background with SDLC (software Development life cycle), Agile (Scrum, Kanban, Epic, user story creation) methodologies.
• Strong business process improvement and system analysis skills.
• Seeking a dynamic challenging position with ‘proven and visionary’ company.

TECHNICAL SKILLS:

• BUSINESS ANALYSIS BUSINESS PROCESS IMPROVEMENT PROJECT MANAGEMENT REQUIREMENTS ANALYSIS DESIGN
• SYSTEM ANALYSIS DEFECT AND RISK MANAGEMENT GENERAL IT EXPERIENCE
• TELECOMMUNICATION BSS SYSTEMS (SALESFORCE, PROSPECT, LEAD, OPPORTUNITY, QUOTE, CONTRACT AND PRICING), ORDER ENTRY
• TELECOMMUNICATIONS OSS SYSTEMS (INVENTORY MANAGEMENT, ASSET MANAGEMENT, PHYSICAL/LOGICAL/NETWORK INVENTORY), ORDER ENTRY, ORDER MANAGEMENT, SERVICE ORCHESTRATION, SERVICE FULFILLMENT, BILLING OPERATIONS, INVOICE/INVENTORY RECONCILIATION, TASK WORKFLOW MANAGEMENT, PROCUREMENT AND SHIPPING)
• 802.11 STANDARDS MS OFFICE (Word, Excel, Outlook, Project, Access, PowerPoint) Oracle Filezilla Confidential, SSH, HTML, XML, Linux-Ubantu, LAMP, SNMP, TCP, UDP, SQL Microsoft Project Microsoft Visio Professional Wireshark Cramer Salesforce Javascript PHP C++ Python HP Quality Center HEAT Rally JIRA Novell Zen 7/ 10 Desktop Management Open office, VM Ware, Sharepoint, Visual Studio 2008 Rational Rose Razorsight, Singleview

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Scrum Master / Senior Business Analyst

Responsibilities:

• Facilitate Sprint Planning, Daily Scrums, Retrospectives, stakeholder meetings and software demonstrations
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on sprint backlog and project timeline.
• Work with product owners to derive product roadmaps for short term and long term product milestones.
• Work closely with product owner in backlog management and continuous delivery of features
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Coach development team from project initiation through delivery of final product for task breakdown, burndown metrics, velocity and project backlog
• Keep product backlog prioritized per the changing requirements to maintain manageable number of items.
• Evaluate feature requirements as independent, negotiable, valuable, small, and estimate testable user stories.
• Conduct mid-sprint checkup to re-review the acceptance criteria of the product backlog items committed to this sprint.
• Work with RTE, to provide program board updates, scrum-of-scrum updates and overall health of the sprints.
• Facilitate and coach development teams in sprint grooming sessions to provide proper acceptance criteria and task breakdown.
• Act as liason between two or more teams to facilitate communication and understanding of product map and milestones.

Confidential, Philadelphia, PA

Scrum Master/ Senior Business Analyst

Responsibilities:

• As a scrum master, handle multiple teams at a time to organize meetings, enforce time boxes, and respond to the impediments team explicitly report. Drive Stand-Up meetings, Sprint Retrospectives, Sprint Planning and Grooming sessions.
• Create sprint burn down chart, sprint burn up chart, velocity charts in Jira Confluence to estimate sprint capacity and allowance.
• Work closely with product owner to maintain the product backlog, release plan, and groom user stories, epics and features to a granular level. Ensure requirements from all stakeholders are captured in product backlog.
• Work in partnership with Solution Architect to own, design and deliver system architectures, SWAGGER-JSON/XML and other technical spec such as Solution design documents, Process maps, and Sequence maps for development.
• Keep product backlog prioritized per the changing requirements to maintain manageable number of items.
• Evaluate feature requirements as independent, negotiable, valuable, small, and estimate testable user stories.
• Conduct mid-sprint checkup to re-review the acceptance criteria of the product backlog items committed to this sprint.
• Educate product owner about technical debt and state the definition of ‘Done’. Ensure requirements are aligned with functional test and automated unit tests.
• Attend Scrum-of-scrums to provide daily scrum updates to maintain release cadence across teams.
• Work with Dev Ops, and other engineering teams to minimize deployment risks, integration and other system failures.
• Coach and Train junior business analyst, scrum masters and direct reports.

Confidential, Philadelphia, PA

Senior Business Analyst / Project Manager

Responsibilities:

• Worked with Managed enterprise teams to provide tactical project management leadership and drive timely completion of Managed Service Plan of Record throughout Product life cycle management across BSS/OSS system processes using Agile Methodology (Kanban). Worked across multiple product delivery phases for network turn-up and functional network connectivity.
• Collaborated with Key stakeholders to document and refine business process and requirements. Delivered Epic, Feature Groups, Features, requirements and user stories for the appropriate product development Iterations across multiple lines of products.
• Delivered Process flows to outline processes and procedure for cross functional teams; Resolved process gaps and issues; Delivered Business impact assessment (BIA), System impact Assessment (SIA), and L0-L4 business process definition.
• Facilitated Joint Application Development sessions with engineering teams to articulate Solutions Requirements Document ( Confidential ), Test Cases, Data Models, Entity Relationship Diagrams, Data Dictionary Documents, and Use case documents.
• Managed Product Initiation for on-time Product Delivery, Dependencies, Critical Path, and Risk Assessment, Deployment, Change Management and mitigation process efficiently. Managed and Tracked project change control schedule, project plan, project scope, schedules, delivery within budgets and quality of all project elements.
• Identify risks, mitigation plan in collaboration with management teams. Delivered communication plan, summary reports for status. Translate technical and functional user requirements into functioning technical solutions.

Confidential, Philadelphia, PA

Application Development Analyst/ Project Lead

Responsibilities:

• Define, initiate, plan, execute, oversee and close out major healthcare projects; Managed project dependencies, stakeholders, cross-functional project teams; Performed system assessment, process analysis, and data normalization to reduce data redundancy. Optimized data performance to improve data retrieval efficiency.
• Implemented security policies and access level rights for system-wide end users for accessing and handling sensitive patient data.
• Customized configuration and implemented builds specific to departmental and user group needs and troubleshoot issues.
• Provided on-site supports at the medical facilities to implement, resolved and escalated build issues, access, connectivity and system-level security issues.
• Developed and implemented best-case logic for routing and rerouting labs, messages, and confidential medical reports and images to the appropriate departmental physician and care units for printing, faxing or ordering medications and for requesting patient referral and previous confidential medical history.
• Gathered, and delivered user requirements for system-wide change confirmation process; Delivered system requirements for new implementation projects; Developed test cases to execute testing of major system functionalities and improved user interface experience.
• Lead, documented and delivered major data migration and interface related cross-functional projects to improve system performance and data integrity.

Confidential, Philadelphia, PA

Technical Analyst

Responsibilities:

• Gathered and analysed user requirements, processes and issues to enhance new or existing information systems. Documented technical and functional user requirements. Translated technical and functional user requirements into functioning technical solutions.
• Met with key stakeholders to deliver detailed project plan, sprint build schedules, key milestones, build phases, and interviewed for list of deliverables. Summarized past changes to organize and validate as-is information for existing high-level issues.
• Delivered gap assessment for current and target performance indicators. Worked with PMO to develop and address scope, project plan, risk assessments and change management document.
• Delivered system analysis design in detailed Interface design document; Delivered interface design requirement specification ( Confidential ) from business requirement specification ( Confidential ) for offshore development.
• Delivered artefacts such as process flows, ERD, system use cases, activity processes, sequence diagrams from Business Requirement Documents ( Confidential ).
• Delivered test cases for business requirement testing, interface testing, end-to-end testing, system shake-out testing and user acceptance testing for sign-off approval processes.
• Performed and delivered data mapping and XML schema development to transport data elements in request and response messages from web services and middleware layers. Troubleshoot to debug integration failures and reviewed integration Confidential logs to pinpoint issues.
• Provided deployment support for legacy and new system implementation to manage order entry, service fulfilment, service orchestration and billing process through of product life cycle development.

Confidential, Philadelphia, PA

Quality Assurance Analyst

Responsibilities:

• Worked with software developers and project managers to develop test strategies, test cases and test scripts for implementation.
• Defined positive, negative, acceptance and or success criteria for the overall quality control of the project deliverables.
• Served as an intake for the high priority system failures and image problems to validate, troubleshoot and document issues that impact business deliverables to minimize code wastage and improve efficiency.
• Delivered performance indicators by call group criteria, time to troubleshoot, wait-time, issue categorization and defect management. Work with organization training group to help alleviate user experience pain points by educating the application.
• Simplified setup procedures to eliminate incurring cost for software licenses of outdated or redundant applications by auditing users and their preferred application. Recommended alternative software suites to minimize costs.

Confidential, Philadelphia, PA

Responsibilities:

• Met with key stakeholders to gather user requirements and expectations for the system development. Developed Project plan, schedule and budget for calculated three phase implementation. Delivered business use case, project charter, schedule, milestones, communication plan and key stakeholder list as a kick-off plan.
• Delivered System Requirement Document ( Confidential ), Detailed Design Document, Customer Documentation, Project Gantt Charts, and Project Status, Build Release documents, Implementation plan and deployment strategy for system deliverables.
• Delivered Test Case Documentation for the expected and accepted use case testing scenarios. Collaborated with end-users to troubleshoot interface and application server errors with lead developer to resolve issues.