SUMMARY:

• Business Analyst with the strong ability to gather and document Business Requirements, experienced in writing Use Cases, proficiency in SDLC life cycle, understand the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' processes.
• Experienced in Software Development Life Cycle (SDLC) like waterfall and project life cycle like Agile SCRUM, RUP methodologies.
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures coupled with strong marketing research experience.
• Experienced in gathering and documenting test Scenarios and ability to train users to translate technical requirements and translate them to a business audience.
• Experience in Web Testing in Retail/E-Commerce projects with different browsers.
• Worked in a software development IT shop, created quality documentations such as Requirements Documents, Design Document and User Acceptance Test Plans, Self Starter with excellent time management skills.
• Expertise in writing Use Cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio.
• Expertise in Waterfall, Agile (Scrum) and various Software Development Life Cycle (SDLC) processes and methodologies.
• Writing & documenting Business Plan, Requirements Document and Functional Specification Document.
• Interacted with client regarding project status and feedback on UAT and discussed the information with the development team.
• Worked with all stages of testing namely, Integration Testing and System Testing using automated test tools and User Acceptance Testing using manual tests.

TECHNICAL SKILLS:

Business Processing Tools: MS VisioWorkflow Tools Confluence, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS Visio and MS Project

Defect Tracking Tool: HP Quality Center/ALM, JIRA

Functional Areas: Incident Management, Change Management, Problem Management, Data Management, Retail, Information Security, Entertainment

Methodologies: Waterfall, Agile (Scrum)

IT Security Services/ Tools: RSA-IMG (Aveksa Compliance Manager), ITIL and Novell Identity and Access Management, HP Fortify, WebInspect, SD Elements, Sonatype CLM

Platforms: Windows (7, XP & 2000) and Share Point, Box for document management

Databases: Oracle 8i

Programing Languages: SQL

Development/Productivity Tools: REMEDY, ServiceNow

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential - Plano, Texas

Responsibilities:

• Conducted JAD (Joint Application Development) Sessions and RAD (Rapid Application Development) Sessions with stakeholders.
• Assisted the PM in managing the Agile Scrum process to ensure smooth delivery of projects.
• Identified internal and external system requirements, design and configuration set - up, also created User Documentation and conducted training class.
• Perform Data Analysis for deploying reports.
• Performed Data Profiling of current state of data in the Data Warehouse by doing Data Analysis using SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same.
• Worked with supply chain methodology and wholesale distribution processes.
• Set and Maintained targeted inventory levels for customers while addressing shortage or overstock situation, SKU at Warehouse.
• Successfully took part and implemented new process change and implementation for better customer delivery.
• Checked to make sure orders from customers are accurate and free of any variance by working closely with the sales, shipping department and warehouse.
• Worked as Business Analyst for collecting customer requirement for managing supply and delivery translating the requirements into documentation for effective process flow mapping.
• Conducted interviews with key business users to collect requirement and business process information.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Experienced with content management, e-commerce and order management.
• Participated in requirements analysis using a Use case driven approach and produced detailed use cases and functional specifications for all the interfaces.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Rally.
• Developed business process models document existing and future business processes.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and implemented basic SQL queries for QA testing and report / data validation.

Business Analyst

Confidential

Responsibilities:

• Devised powerful interactive tool to enabled field managers with access to share and consumption trends and other important facts necessary to successfully deliver compelling sales story.
• Received recognition for devising a method to more accurately measure promotional effectiveness.
• Identified and reported on the impact from modular changes that led to inventory shortages in high performing stores and successfully resolving the matter with the Buyer.
• Provided insights and recommendations to drive $1.5M growth of annualized dollars.

Business Analyst

Confidential - Long Beach, CA

Responsibilities:

• Involved in business analysis, requirement gathering, conducting requirement review meetings, addressing requirements issues, creating functional requirement documents and creating test plans according to the business requirements.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Facilitated capture, documentation, and acceptance of business requirements across the business.
• Translated business requirements into functional specifications; presented and facilitated implementation with IT.
• Identified and communicated points of conflict to the appropriate parties; proposed and outlined action plans for resolution.
• Assessed feasibility and compatibility of proposed new systems and vendors as required.
• Identified, gathered and documented the requirements for different releases and their dependencies to the previous projects in order to enable a smooth project flow.
• Extensively Documented and created process flows and use cases for various scenarios involving shipping, transaction, transfer of goods etc.
• Wrote full functional and technical specifications and communicated requirements to development teams.
• Maintain a record of common issues in the SharePoint site of the team for future references
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.

Sr. Business Analyst

Confidential - Seattle, WA

Responsibilities:

• Converted the Business Requirements Documents into Functional Requirements Document (FRD) and created low - level Use Cases.
• Created User Interface Document to express UI component design and navigation.
• Created Screen Designs for the development team to ensure client's requirements were adequately represented.
• Performed GAP Analysis between the "AS-IS" model of the legacy system and the "TO-BE" model to identify the gaps logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Created Use Case Documents and Process Flow Diagrams using Microsoft Visio for all System Functionalities.
• Assisted developers in creating Sequence Diagrams and Activity diagrams.
• Conducted one-to-one meetings and web-conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, and resolution of issues.
• Prepared and maintained Requirements Traceability Matrix.
• Tracked change requests and monitored workload and schedule.
• Interviewed clients and business users to understand their Business and Functional Requirements, gathering their future needs and transforming them to Functional Specifications.
• Involved in interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in a Business Requirements Document (BRD).
• Documented Requirements, Objectives, and formulated systems to parallel overall business strategies.
• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.
• Environment: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Snagit, RUP, Power Designer, MS Access, Silk Central.

Business Systems Analyst

Confidential - Oklahoma City, OK

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including Data Analysis and Gap Analysis.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed all Use Cases and UML models using Rational tools.
• Developed requirement reports for day - to-day retail banking needs for opening account, online baking using rational SoDA.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams.
• Analyzed, organized, and updated database using SQL.
• Worked with marketing team in knowing what exactly bank's client wants.
• Functioned as a primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partnered with the technical areas in the research and resolution of system and process problems.