SUMMARY

As a managing consultant in the Information Technology (IT) arena, with over 15 years’ experience supporting the full System Development Life Cycle (SDLC), I have extensive experience building strong customer relationships. My project experience has allowed me to: perform as an independent analyst; work on both small and large software development teams; function as team lead and serve as a software application trainer. My experience has enhanced my ability to work efficiently, managing multiple competing tasks within budget and on schedule. I have acquired a proficiency in Requirements Management, Business Process Reengineering, Process Improvement, and Technical Application Training.

SUMMARY

• Lead tasks to collect and document current business processes, in correlation to application functionality and COTS product offerings. Utilize data collected as the foundation for eliciting business requirements, developing use cases and preparing a cost benefit analysis of proposed solutions.
• Facilitate and work cross - functionally with diverse business units and management teams to identify and translate business needs into use cases and concise detailed functional requirements.
• Develop and facilitate end user working session to strategize modifications in functionality to existing legacy systems, to meet current client business needs and develop use case specifications to support the system enhancements.
• Proficiency in presentation skills, conducting working sessions/conferences/training/application demonstrations via on-site, conference calls and Live Net meetings, additionally my presentation acumen afforded me the opportunity to conduct an application demonstration to IRS Criminal Investigations Special Agents from Holland.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst Alexandria, VA

• Illicit, collect, analyze and document business requirements for assigned functionality of the Safety Investigator investigation solution.
• Facilitate, collaborate and concur with business stakeholders to develop technical solutions to meet business needs through the analysis of business workflows and business requirements.
• Develop and compile detailed use cases with corresponding data requirements from government furnished documents, previously documented meeting minutes and baseline requirements.
• Develop and communicate business requirements for the design and implementation of the business solution.
• Map documented business solution requirements to the AS-IS application to ensure requirement accuracy, mitigate requirement redundancy and identify and document efficiency of functionality within the new solution.
• Interface with development team to ensure understanding of business requirements and to support data modeling, development and testing tasks.

Confidential

Senior Business Analyst McLean, VA

• Develop and facilitate requirements elicitation and requirements confirmation working sessions. Run sessions twice weekly with approximately 50 client/stakeholders and SMEs (subject matter experts) across the US via conference call and live net meetings.
• Develop and facilitate a quarterly User Working Group, approximately 200 participants) consisting of a diverse group of users for several hybrid applications composed of custom code and COTS products.
• Develop working materials, maintain and track change requests and facilitate the Internal Software Configuration Board (ISCB) meeting.
• Proactively contribute to technical team working groups to identify potential areas where the business processes, policies and/or procedures may require application changes and work to attain consensus of technical team with user community.
• Translate business requirements into system changes, functional specifications and technical specifications, along with identifying the “to-be” solution functionality. Work with IT teams to ensure the translations of the business needs into technical specifications are feasible and identify the level of effort required to implement the resolution.
• Support client work request process by developing supporting documentation to support the approval of acquiring an upgrade to Open Source, Proprietary Database Systems and COTS products currently being used on the Data Analytics project.
• Participate in proposed technology working group and identify the impact of proposed solution across the business and the business user’s perspective on usability of the proposed technology.
• Maintain the Data Analytics applications customer intranet web pages. Produce formal solution requirements documentation, user guides, training materials and application help and frequently asked questions documentation. Conduct training and provide help desk support for multiple applications user communities.
• Conduct functional and smoke testing of solution and act as a proctor during user acceptance testing.

Confidential

Managing Consultant Bethesda, MD

• Partnered cross-functionally and support Project Managers in all phases of projects to accomplish organizational objectives and ensure successful implementations of client operational requirements;
• Supported client relationships across the IDA application by actively building client relationships through the development and maintenance of all IDA application releases and change requests;
• Contributed and support client status and working meetings through preparation of client-facing reporting and meeting facilitation;
• Consulted with client/stakeholders to ensure the IDA application is configured to achieve the required security measures/requirements for the masking and/or removal of the high risk PII data.
• Worked with IRS-CI Project Management Office (PMO) and Confidential PMO to maintain key work products including; project plans, schedules, procedures, project status, and continuous improvement plans;
• Developed and facilitated requirements elicitation and requirements confirmation session with client/stakeholders and develop the materials and content for the IDA application User Work Group.
• Facilitated and managed the joint stakeholder working sessions to confirm, elicit and validate requirements from the clients’ business requirements documented system requirements specification.
• Developed the schema and configuration for the Requisite Pro repository for maintain the requirements baseline and tracking requirement change. Exports from the Requisite Pro and Clear Quest tools were used to create an integrated end to end Requirement Traceability Matrix.
• Design and documented functional specification for the web application. Collaborated with UI designers, Architecture Team, and Development Team to ensure design feasibility.
• Developed and reviewed the application Robo Help documentation and training materials to ensure effective written instruction and professional work products for client training.
• Participated Configuration Control Board (CCB) and Technical Configuration Control Board (TCCB) meetings, mentored new requirements team members, facilitated weekly joint meetings with the client, and drafted content for the Level of Effort (LOE) spreadsheet and developed options of how identified requirements committed to the software release would be implemented into the application.
• Facilitated discussion with the Geography Division and the ESRI subcontract developing a new mapping design function and mapping projections.

Confidential

Senior Systems Analyst Arlington, VA

• Analyze the CMMI Level 3 process areas, focusing on the Integrated Project Management +IPPD and Decision Analysis and Resolutions. Reviewed processes and procedures and provided recommendations for process improvement.
• Analyzed corporate required documentation templates. Provided recommendations to reorganize documents, incorporate specific sections and developed a tailoring matrix and document process and procedures checklist, the recommendations were incorporated and the templates where baselined.
• Assist Technical Lead with the management of development testing, ensuring defects are identified, tracked and resolved within project maintenance time constraints.

Confidential

Senior Requirements Analyst Lanham, MD

• Worked with a team of requirements analyst in the development and implementation of a comprehensive suite of standard templates for requirements documents, business process models, logical data models, standards and guidance, compliance matrix, and project plans.
• Developed Requirements Peer review process which ensured documenting of review results and corrective actions. The assets were created with consistency to the IRS Enterprise Lifecycle (ELC).