PROFESSIONAL SUMMARY:

• Senior Business Analyst with 6+ years of experience in implementing a wide array of projects in challenging and deadline driven environments. An expert in eliciting, documenting, and refining requirements, analyzing complex business processes, communicating with the business to understand their needs, working with stakeholders to align technology solutions with business strategies, serving as a liaison across the business community and IT organization, and conducting user acceptance testing and training.
• Expert in Requirements Gathering, SDLC, Web - based Applications, Business Process Reengineering, Requirements Documents, Requirements Traceability Matrix, Use Cases, Activity Diagrams, Flow Charts, Wireframes, and Process/Data Mapping.
• Proven track record in waterfall, Rational Unified Process (RUP) and Agile environments, strong experience in leading the daily Scrum, sprint review, and planning meetings to ensure full team engagement.
• Ability to drive requirements gathering sessions, propose process improvements, integrate new processes with existing ones, and recommend enhancements to large scale systems.
• Ability to build and sustain trusted partnerships and relationships across business and technical groups and external organizations.
• Adept at serving as the liaison between the customer and the project team, ensuring customer expectations are met, and acting as the Subject Matter Expert during the project lifecycle.
• Skilled at facilitating Requirements workshops, Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs), Business User Groups, Top Management Groups and Technical Groups.
• Proficient in creating Business Requirement Documents (BRD), UAT Documents and Training manuals.
• Adept at creating and transforming business requirements into detailed functional requirements and designing business models with Use Case, Sequence, Activity diagrams in MS Visio
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using Microsoft Visio.
• Experience in performing Confidential analysis, SWOT analysis and SMART analysis
• Obtained expertise in performing System, Acceptance, Regression, Integration and Functionality Testing.
• Exceptional understanding of the QA life cycle, from test plan, test scripts, issue resolution to User Acceptance (UAT), System Integration (SIT) and end-to-end testing, and Test-driven development (TDD).
• Hands on experience working in the Software Development Life Cycle, creating functional and non-functional business requirements, data modeling, and creating and analyzing use case models.
• Excellent analytical and problem-solving skills in designing, developing, and implementing innovative business process and provide system solutions using new approaches, technology and training for various industry applications.
• Highly motivated team player with excellent interpersonal, communication, analytical, and leadership skills.

TECHNICAL SKILLS:

Methodologies:: Waterfall, Agile (SCRUM), RUP

Modeling:: MS Visio, LucidCharts, Rational Rose

Requirement Management:: Jira, ALM, TFS, Rational Requisite Pro, Caliber RM, Enterprise Architect

Quality / Defect Management:: Jira, HP QC/ALM, Unified Functional Testing (UFT)Test Professional, DevTrack, Bugzilla

Languages:: HTML, XML

Operating Systems:: Windows, Linux, iOS, Android

Database & ERP:: SQL Server, Oracle 11g/12c, MS Access, SAP

Tools: MS Project, SQL, SharePoint, MS Office

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential - Pittsburgh, PA

Responsibilities:

• Identifying key stakeholders having potential source of requirements and approval authority over business analysis deliverables. Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation, understanding the shift from existing legacy system to proposed Salesforce based system to manage GE’s sales and services for its customers.
• Documenting and sharing the requirements with other Salesforce.com consultants for further implementation.
• Accountable for certain project deliverables and documents as well as project outcomes and quality.
• Documenting business need including business goals & objectives, problem statement and desired outcome.
• Documenting solution requirements, including functional and non-functional, and seek stakeholder approvals.
• Facilitating requirements for transition of data, for work in progress and for needed training.
• Analyzing requirements by developing process models, data flow diagram, prototypes and ER Diagrams.
• Interacting with business stakeholders (Product Owners) to understand current business processes and recommend changes to them in order to meet business needs.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company's Salesforce CRM application using Business Process Management especially workflow management.
• Used the sandbox for testing and performed User acceptance testing. Wrote test scripts and involved in maintenance and regression testing.
• Helped in creating various Reports and dashboards (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and helped in configuring various Reports and for different user profiles based on the need in the organization.
• Managed Salesforce end user training and support for 125 users.
• Preparing and proposing solution & process designs to GE Architects and Subject Matter Experts.
• Demonstrating prototype and gathering feedback from end users on continuous basis.
• Evaluating solution performance against pre-determined metrics in User Acceptance Testing.
• Utilizing my functional experience in Salesforce applications and its associated products to deliver quality and cost-effective solutions to customer.
• Coordinating with offshore development team to configure packaged solutions and modify out-of-the-box features to achieve the proposed functional design.
• Developing, reviewing and executing UAT test cases. Presenting daily test reports to Product Owner during User Acceptance Testing phase.
• Analyzing the effect and impact of a defect on the business value of the solution.
• Conducting document reviews for peer business analysts.
• Delivering automated IT solution for FDA mandated Recall Notification process for defective products using Inbound and Outbound Email functionality leading to savings of $ 1.5 million per annum.
• Delivering automated IT solution to load Account Team and Asset Team using workflow rules, approval processes, process builder, triggers and batch apex as well as integration capabilities of Salesforce, leading to 92% reduction in manual effort.
• Modeled application interface between Salesforce and Serve Cost systems using Data Flow Diagrams (DFD).
• Working in an offshore-onshore delivery model.
• Communicate project status to management, and elevate project concerns to appropriate internal project sponsors.

Environment: Windows 10/8, Linux, Salesforce, Lightning, Siebel, Oracle 11g/12c, PL/SQL Developer, HP Quality Center, GE My Workshop (Document Repository).

Business Analyst

Confidential - New York, NY

Responsibilities:

• Conducted JAD sessions with supply chain management and development team to brain storm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Designed and implemented the business requirements and roadmap for Point of Sale systems, this in turn increased sales, contracts and expanded customer base.
• Helped design team to see visual element used in process flow diagrams, or flowcharts, that visually distinguish job sharing and other responsibilities for business process.
• Ensured that the payment process upgrade complies with PCI requirements.
• Worked collaboratively with UX, IT, Marketing, Planning, Finance, Digital Merchandising, Digital Coordination, and Customer Care Center.
• Prepared and developed test scenarios/scripts, test plans, User Acceptance Testing (UAT) cases, UAT issue log for tracking the defects in JIRA and worked collaboratively with system users to conduct UAT.
• Implemented business analysis for a large multi-national ecommerce website through Endeca MDEX search engine and playing a key role in requirements gathering, analysis and testing.
• Worked with marketing department of the company for SEO (Search engine Optimization), description and Search Engine Marketing.
• Using Google Analytics; conducted SEO to enhance the existing web portal by re-engineering search, sort, list, shopping cart, cancellation, payment processor and payment gateways.
• Collaborating with the inventory manager in forecasting and replenishment process for Rockville region.

Environment: Agile Methodology SCRUM, JIRA, MS Visio, MS Office Suite, Outlook, Oracle ATG, Salesforce, SQL, Smart Draw

Business Analyst

Responsibilities:

• My main responsibility centered on reengineering a system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple Confidential locations, basing upon the location split by regional proximity to fulfill orders to be shipped out to customers.
• Facilitated sprint planning meetings and wrote comprehensive stories for the developers by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs).
• Provided support to Confidential employees and managers by trouble-shooting computer and program issues for the PLM tool.
• Maintained all status reports for the PLM team. Attended weekly status meetings with another team lead and PMO.
• Documented business processes ensuring proper training and adherence to business processes for PLM and commercialization of products.
• Contributed in creating an easy shipment method for Confidential locations for fulfilling and sending orders out to consumers.
• Developed project plans, User Acceptance Testing (UAT), test cases and test plans for knowledge transfer to end-user.
• Analyzed test results including UI, Data Presentation, Output Documents, and consistency.
• Created wireframes to comply with the layout of the ecommerce website and tested the high standard UX expected from the company.
• Developed test cases and test scripts with system integration testing and User Acceptance Testing (UAT) to assist with Quality Assurance activities.
• Performed Confidential analysis between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Liaison between the business partners and technical teams to use Microsoft Dynamics CRM platform which resulted in great business to technology relationships resulting in revenue.
• Contributed in finalizing the content management system to be used for the website and the application with the help of JAD sessions.
• Created Use Cases, Activity Diagrams, and Sequence Diagrams thus defining the Data Process Model and Business Process Model.

Environment: Agile, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Visio, IBM WebSphere Commerce, SAP PLM, Oracle ATG Salesforce, JIRA, SQL

Business Analyst/Project Coordinator

Confidential - Louisville, KY

Responsibilities:

• Interacted with stakeholders and end users in order to define the purpose and scope of application and gather User Requirements for reports/dashboards.
• Mapped HIPAA compliant EDI transactions for 837: healthcare claims and 835: payment advice transactions.
• Conducted and involved in functional requirement reviews and walkthrough with the designers, developers and Stakeholders.
• Worked on customizing the reports as per the client’s requirements providing the correct mappings using ICMS tool.
• Analyzed and documented the “As is” and “To be” process to show the current and proposed functionalities of the system.
• Worked with the DEV and UAT teams during the development process and validation process. Involved in GUI Design sessions with the Usability Team and testing Browser compatibility and navigation.
• Raised Track-it tickets in order to get user admin access to the client and QA teams for testing and later on for the user access at different territory levels.
• Involved as Project Coordinator between the client and DEV teams to deliver the project smoothly and to update the task status accurately and set the expectations correctly.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements are covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA team and developers.
• Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Project Scope and Project Schedule.
• Worked on creating documents using MS word, UML diagrams- Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
• Worked alongside the IT manager in creating new process flows to be followed by DEV, QA and BAU teams.
• Involved as the Backup IT Project Administrator, which included assisting with time sheets, updating the proper task hours, update/create tasks with new PBIs, keeping up with the statuses of the projects and also SharePoint updates.

Environment: WebFocus, SSRS, ICMS (CMS), RUP, RTM, UML, SDLC, MS Visio, Rational Requisite Pro, MS Office, SharePoint, Track-it, AGILE, SCRUM.

Business Analyst

Confidential - Mississauga, ON

Responsibilities:

• Worked as liaison between stakeholders and technology team to interpret business needs.
• Performed Enterprise analysis to determine operational objectives.
• Learned the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.
• Developed process mapping of current and future business processes.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Drafted and maintained business requirements and aligned them with functional and technical requirements.
• Performed root cause analysis to determine solution to the problems, using different techniques like 5 Whys, Fishbone analysis, Pareto analysis.
• Participated in brainstorming sessions and JAD sessions.
• Performed stakeholder analysis to identify team members and built a communication plan to interface with different user groups.
• Facilitated monthly meetings with clients to document requirements and explore potential solutions.
• Designed activities diagrams for application process and documented use cases.

Environment: Waterfall, MS office, MS Visio, Rational Requisite Pro, Microsoft word

Business Analyst

Confidential

Responsibilities:

• Reviewed and analyzed reports of master data to ensure timely receipt of updates. Responsible for data integration and linking data. Analyzed reports and tracked specific activity to ensure records are synchronized.
• Reviewed business rules design and functional specifications and raised needed changes/recommendations to support business strategies and system development.
• Performed User Acceptance Testing which included validation of data and executed testing, implementation and documentation.
• Developed and improved procedures, policies and systems in order to simplify and increase platform stability and improve financial reporting operations.
• Managed reporting system with client impacting incidents including business impact assessment, technical resolution, engagement, and communications.
• Analyzed and reconciled financial data across multiple reporting systems.
• Developed and maintained expertise in use of automated tools for database design and implementation.
• Helped to build/maintain the SharePoint infrastructure and worked closely with other business units to keep the SharePoint environment in security compliance.
• Developed and adapted existing governance and organizational structures to meet the needs of an evolving program.

Environment: Microsoft Access, Microsoft Excel, Microsoft Word, Outlook, VBA, Waterfall, SQL.

Business Analyst

Confidential

Responsibilities:

• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that aligned with corporate strategic objectives.
• Interviewed business area experts by asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolved open issues, and change requests.
• Prepared Business Process Models that included modeling of all the activities of business from conceptual to procedural level.
• Followed the UML based methods using Rational Rose and Visio to create Use Cases, Activity Diagrams/ State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams
• Performed Unit and System testing, before integrating all the separate modules for further testing to ensure an efficient operation.
• Involved in weekly walkthroughs, inspections and verification meetings with various stakeholders in the project.
• Conducted periodic Software Quality Assessment meetings to come up with test metrics and gauge the progress of the testing effort.

Environment: Java, JSP, Oracle Clinical, CSS, cGMP, FDA Regulations, Windows NT, MS Office (MS Excel for reporting), Rational Rose, Requisite Pro.