SUMMARY:

A seasoned Business Analyst with experience in delivering effective business services and process/change improvement. Possessing strong analytical ability, superior communication skills, research skills, combined with effective decision - making and excellent interpersonal skills. A team player with the ability to identify and manage stakeholders, produce deliverables and to challenge status quo. A resourceful, critical thinker with the ability to draw inferences and suggest recommendations based on independent conclusions. Sound expertise with using SDLC, Waterfall, V-model, RAD, Agile Scrum methodologies.

PROFESSIONAL EXPERTISE IN:

Business case documentation | conducting JAD sessions | Documenting functional and non-functional requirements | Requirement gathering | Use case/UML | workshop facilitation | GAP Analysis | Value Stream Mapping | Process mapping (AS-IS & TO-BE) | change management | Data Protection Acts and Federal Regulations | CRM (Customer Relationship Management) |MOSCOW | SAP FICO | ITIL | Agile

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Maryland

Responsibilities:

• Develop crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Facilitated Daily scrum meetings and monthly review meetings. Conducted sprint follow up on action items for continuous improvement
• Prepared extensive cost-benefit analysis to support system and process changes
• Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

Business Analyst

Confidential

Responsibilities:

• Strategic business change analyst with oversight of implementation of a new QuickBooks accounting system from sage system to streamline standard operating procedures (SOPs), to enhance better system usability and efficiency
• Provided Business Modeling Analysis, Process Definition and Mapping (As Is-To Be) with MS Visio
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Work closely with project owner in backlog management and continuous delivery of features.
• Participated in walkthroughs and reviews with stakeholders and subject matter experts; facilitated workshops and “problem solving sessions” to drive out issues and root cause with solutions obtained by consensus
• Captured, documented and prioritized requirements for business process improvement
• Led strategies and activities to remain compliant with relevant regulations

Business Operations Analyst

Confidential

Responsibilities:

• Worked on an FSA led project to reduce customer’s complaints and to support process improvement
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Led service improvement exercises ensuring a shared understanding of lean principles leading to development and implementation of improvements in business operations
• Implemented business process improvements & simplification for redress payment & complaints processes
• Conducted in-depth analysis and developed processes that successfully reduced costs and enhanced customer experience improvements
• Ensured that data migration processes were carried out in a controlled, complete, accurate and valid manner

Business Process Analyst

Confidential

Responsibilities:

• Project Manager for payment project to facilitate new and secured online card payment process
• Identify payment process improvement opportunities and assist users in transition to new business process
• Identify end to end debit and credit payment process
• Experience in end to end stages in payment application focusing on “Merchant Payment Acceptance” solution and secured electronic transaction
• Payment/Transaction processing/EPOS and requirement gathering

Business Analyst

Confidential

Responsibilities:

• Responsible for managing multiple project streams to support business change and process improvement
• Gathered, documented and translated requirements into clear functional and non-functional specifications that can be used and interpreted by both business and technical users
• Supported solutions architects in identifying options for potential solutions; assessing them for both technical and business suitability and Creating logical and innovative solutions to complex problems

Business Process Analyst

Confidential

Responsibilities:

• Responsible for driving business development opportunities and client relationship management.
• Analyzed various business processes and procedures using strong process mapping analysis and documentation skills coupled with excellent business process re- engineering experience
• Generated timely change management documentation, reports and action updates for stakeholders as well as managed their expectations

Confidential

Business Analyst

Responsibilities:

• Analyzed various business processes and procedures using process mapping analysis and documentation skills
• Facilitated end-to-end project management, including post-implementation and embedding change activities
• Ensured a thorough change control process in terms of timescales, budget and compliance
• Identified and recorded risks and issues in accordance with project standards. Agreed escalation level with project control committee to support their review meetings, and then manage those assigned through to resolution
• Managed the gathering of business requirements into the systems then analyzed and documented them appropriately using approved templates