SUMMARY:

• Business Analyst with over 7 years of experience developing business and technical requirements for enterprise - wide initiatives particularly in cross matrix organizations with diverse stakeholder groups.
• Strong analytical, communication, problem solving and client facing skills equipped with an in depth understanding of all phases of the SDLC, Waterfall and Agile (Scrum).
• Proven ability to apply project management competencies while developing an excellent working relationship with stakeholders in a growth oriented, customer focused and process driven environment.

PROFICIENCIES:

MS Office, MS Project, SharePoint, VISIO, Rational Requisite Pro, JIRA/Confluence, CA Clarity Aqua Logic BPM Studio, HP-ALM, Quality Center, UML, SQL, ITIL Framework, PeopleSoft HCM, Salesforce, Crystal Reports, SOA, RDBMS.

EXPERIENCE:

Business Systems Analyst

Confidential, Riverdale, MD

Responsibilities:

• Defined project scope and objectives, planned, facilitated, documented and managed business, functional and technical requirements to parallel overall business strategies for multiple process and system enhancements.
• Created alignment between stakeholders from multiple levels of the organization (scientists, policy experts, and software developers), reviewing, analyzing, and evaluating user needs regarding Confidential ’ interface with ACE.
• Wrote business rules for Confidential ’ PGA Message Set, clearly conveying features and benefits services to be incorporated into ACE.
• Assisted Product Owners with user story development and prioritization, backlog grooming while updating release roadmaps and delivery strategies for the eFile initiative.
• Participated in sprint planning, daily scrum meetings, sprint reviews and retrospectives reporting on progress and any impediments that need attention from leadership.
• Created a SharePoint site to store succinct project documents for effective project team access and collaboration.
• Assisted project managers with project status meetings and reports, review of project documentation with stakeholders and securing approved sign offs from upper management.
• Designed training programs and did outreach to external stakeholders (the trade community) by developing FAQ documents and webinars which encouraged participation in Demos and Pilots.
• Authored SOPs between Confidential and CBP for all commodities in relation to ACE entries.

Business Analyst

Confidential, Alexandria, VA

Responsibilities:

• Collaborated with project managers in creating and maintaining requirements management plans, project scopes, WBS while tracking reports, schedules and budget ensuring that project time lines, cost and delivery dates are met.
• Elicited requirements from stakeholders dispersed globally, leveraging multiple techniques including interviews, JAD sessions, focus groups, document analysis to identify and document business, functional specification and System requirements documents.
• Modeled requirements using Functional Decomposition, Data Flow Diagrams, Activity Diagrams, Use Cases and sequence Diagrams to effectively communicate design ideas and interactions to developers.
• Developed AS-IS business process diagrams to perform root-cause analysis, and identify what process improvements are possible to support a credible business case to justify a TO-BE implementation.
• Reconciled conflicting requirements, by conducting requirements workshops while producing and maintaining requirements traceability matrices (RTM) to track requirement status throughout projects. I also managed Scope Change requests as related to changes in requirements.
• Created and executed detailed test plans, scripts and acceptance criteria for User Acceptance Testing to verify software functionality and adherence to business requirements.
• Conducted COTS product analysis with SMEs and service providers to ensure Service Level Agreements (SLA) and SOWs meet business requirements otherwise identified issues, developed and implemented improvement plans.
• Created compelling training programs and materials for end users to better understand all new functionalities.
• Developed PMO guidelines for project initiation, planning, tracking and control, as well as Change/Issue Management procedures.

Sr. Logistics Specialist

Confidential, Hanover, MD

Responsibilities:

• Successfully coordinated interviews and reviews in the requirements analysis phase in developing an Inventory management system used in tracking all logistic transactions.
• Tracked all logistic transactions using appropriate recording systems and oversaw the routing of merchandise accordingly to ensure that inventory requirements are met.
• Managed the supply, material flow, and storage of inventory from vendors to various departments ensuring that inventory is delivered and available to clients in a timely and less costly manner.
• Assisted in planning and establishing SLAs that supported business goals for the entire program.
• Reconciled inventory data changes daily in the Inventory database management system while utilizing Microsoft Office applications to document, process, and communicate information with both customers and support staff.
• Obtained quotes from vendors to prepare purchase orders and acquiring management approval on each purchase request.
• Reported to managers of various departments on the status of equipment and supply orders, as well as equipment returned to vendors for repair to ensure that alternate arrangements are made during repairs and order deliveries.

Business Analyst

Confidential, Washington, DC

Responsibilities:

• Effectively identified, assessed, documented and reviewed business requirements through interviews, document analysis and requirements workshops.
• Worked with the development team defining system requirements by creating models from use cases giving the stakeholders a clear picture of what is required of the system and how it will actually be implemented.
• Prioritized system requirements and developed a prototype using use cases, sample screens and reports which gave a clear understanding of the proposed system and exposed developers to potential future system enhancements.
• Successfully Installed, tested and implemented upgrades to the new system which helped the organization achieve cost-effective production with increased quality, efficiency and satisfied customer service.
• Assisted Quality Assurance team in developing detailed User Acceptance test plans leading to troubleshooting and fault resolution,
• Participated in developing training materials and carried out end user training sessions for the 55 users of the new system.