SUMMARY:

• Sr. Business Analyst with 8 years of experience in Telecommunication, Healthcare, and Banking domains.
• Hands - on expertise in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Overview Diagrams, & Timing Diagrams.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, and Systems Requirements Specification.
• Experience conducting Joint Application Development (JAD) sessions to derive Functional/Non-Functional Requirements.
• Extensive experience in Business Process Modeling using Visual modeling tools.
• Proficiency with all phases and methodologies of Software Development Life Cycle (SDLC) including Waterfall, Agile/Scrum, RUP.
• Excellent skills in analysis, design, development and implementation of ETL and reporting components.
• Involvement in Data/Dimensional Modeling; Data Extraction, Transformation & Loading (ETL); and Business Intelligence Reporting using Tableau.
• Extensively interacted with the designers and developers to ensure functional implementation of business requirements and QA Team in executing Test Plans & Test Case scenarios.
• Experience in conducting GAP Analysis, excellent knowledge of AS-IS and TO-BE business processes.
• Excellence in Project Management, i.e., Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting remedy procedures.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, New York, NY

Responsibilities:

• Facilitated meetings with IT and UX team to develop new wireframe for Enterprise customers.
• Monthly verification and attestation of raw data download files for XEROX, NAVY, DOITT and other clients.
• Monthly CPNI and SAC verification of Whole Sale Portal and Partner Center Portal.
• Maintained Billing feedback tool and contacted customers on the feedback and addressed the issues.
• Gathered requirements and documented the business process to develop requirements for billing systems and applications.
• Coordinating between onsite and offsite IT teams.
• Led scrum calls every day and determined the status and delivery of the product.
• Acted as a key source of communication between the IT and Design team to facilitate meetings and made sure application got legal approval on the customer facing documentation and other legal related issues.
• Maintained JIRA for all the feedback tickets and assigned it to respective individuals based on the category.
• Coordinated between onsite and offsite IT teams.
• Contacted customers on the feedback issue and resolved the issues directly with IT.
• Worked on multiple projects across Billing and Marketing domains.
• Supported in UAT testing and coordinated with UAT status on status updates/meetings.
• Worked on several different enterprise business related projects listed for the year, based on the priority.

Environment: Agile, Waterfall, MS Word, MS Excel, MS Visio, MS SharePoint, JIRA, Confluence.

Sr. Business Analyst

Confidential, Jefferson City, MO

Responsibilities:

• Generated high-level project requirements status reports for the PMO during Sprint reviews and Council meetings.
• Functioned as JIRA admin for Confidential (MEDES project involving Interface, Notices, Reports, Financials and Plan Enrollment) and was the point of contact for the Clients in JIRA administration and for the Sign off on the Documentation.
• Conducted JIRA orientation for all the new employees and contractors.
• Facilitated daily Agile Scrum meetings, Sprint review and Sprint retrospective after 6 weeks Scrum cycle.
• Maintained JIRA tickets Backlog, Sprint Planning document and Requirements Inventory document.
• Prioritized the RFP requirements according to the project schedule and sprints.
• Collected Business Requirements by conducting JAD sessions with the stakeholders.
• Functioned as a scribe in all the JAD sessions and was deeply involved in the Business Requirements gathering.
• Documented AS-IS process in Business Requirement Document (BRD).
• Involved in the outlining Meeting Minutes’ Template, Use Case template, User Stories Template Standard Operating Procedure for JIRA.
• Prepared project artifacts like User Case, User Stories and Visio Flows to define the scope of the project.
• Served as “point of contact” for the RFP requirements and coordinated with the Project Managers on different projects (Interface, Notices, Reports, Financials and Plan Enrollment) by providing status reports and updates on various tasks assigned to the teams.
• Maintained and reported requirements traceability matrix and sprint planning document to the Confidential Delivery Manager and State PMO council weekly.
• Reported Project Requirements Metrics report to the PMO and State (Department of Social Services Missouri) monthly.
• Responsible for identifying the gaps in fulfilling the requirements after scheduled deployed by performing a GAP Analysis.
• Developed requirements artifacts and various levels of documentations to track the progress of the project.
• Served as a liaison between Business, Technical Team, QA testers and PMO on JIRA tracking and Requirements Management.
• Involved in identifying Change Requests tickets on JIRA and reported the list to the Delivery Manger. Partially involved in the Change Control Board meetings.
• Provided a list of UC’s that were deployed to the Documentation Specialist for the Release Notes.

Environment: Agile, Java, Informatics, Curam, Middleware, Business Intelligence, MS Word, MS Excel, MS Visio, MS SharePoint, JIRA, Green Hopper.

Business Research Analyst

Confidential, Atlanta, GA

Responsibilities:

• Elucidated and interpreted business requirements through interviews, surveys, brainstorming sessions, prototyping and observing past documents.
• Performed SWOT and Risk Analysis to better understand the potential impact of the product towards the betterment of the company.
• Enforced Waterfall methodology throughout the project life cycle and held meetings on a daily basis to made sure deliverables were met by using time tracking.
• Created Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) Documents.
• Developed different Unified Modeling Language (UML) Diagrams using MS Visio to help Developers and Stakeholders in order to understand business process.
• Used UML notations for object oriented design and documentation.
• Created static wireframe for UI/UX team, which was later transformed into dynamic wireframe and made sure it was corresponding with what business owners had in vision.
• Service oriented architecture(SOA) was used extensively across to help automate business processes across disparate applications to support and augment business.
• Performed GAP Analysis between different applications to bridge the gap and for better integration of Confidential .
• Implemented HIPAA privacy and security regulations to enhance the capabilities of systems to process new products.
• Worked closely with database team to perform data modeling and also created entity relationship (ER) Diagrams.
• Performed data mapping between different tables in the database with the help of MS Excel.
• Prepared Requirement Traceability Matrix (RTM) and managed every change requests effectively throughout the Software Development Life Cycle.
• Participated in the User Acceptance Testing (UAT) with Stakeholders and Project Manager.
• Executed business process analysis - AS-IS system & TO-BE systems & performed GAP Analysis.
• Assisted in development of training materials for end user support on new technology and process improvements.

Environment: SQL, MS Visio, MS Access, Share Point 2010, MS Word, MS Excel, MS PowerPoint, XML, JAVA, Waterfall, SOA.

Business Analyst

Confidential, Mansfield, MA

Responsibilities:

• Served as a liaison between Business Owners and IT Application Development to provide solutions to help meet end user’s needs.
• Worked with Subject Matter Experts (SMEs) to determine requirements. Elicited the requirement using elicitation technique like Surveys, JAD, Brainstorming and Interviewing Sessions.
• Followed a structured approach to organize requirements into logical groupings and developed Business Requirement Documents (BRD) from essential Business Process, Business Rules, information needs and insured that critical requirements were not missed.
• Worked as a SharePoint Site Administrator to design, develop and implement intranet, extranet and Internet portals using SharePoint Designer 2010. Also acted as an ASO during the SharePoint administration.
• Conducted GAP Analysis between MS SharePoint 2007 and MS SharePoint 2010.
• Developed and integrated effective out-of-the-box workflows and Info Path forms for project Business Requirement Document.
• Created Governance Plan for Microsoft SharePoint 2010 to better administrate Permission level and Groups.
• Created templates, themes, site definitions and maintained document libraries, keeping them updated for key reports and other high-level projects, as well as created landing pages, team site pages, and modified all site settings.
• Conducted training presentations through Microsoft Live meeting, for newly created SharePoint portals, and presented instructions through the use of PowerPoint.
• Prepared Level of Effort (LOE) for particular enhancements to be done for the business stakeholders and getting approval from the Project Manager.
• Facilitated Joint Application Development (JAD) sessions to identify the business rules and requirements and then documented them into a well format that can be reviewed and understood by both business people and technical people.

Environment: Agile Scrum, Rational Rose, UML, MS Visio, Windows 2000/XP, MS Office, SQL, Oracle, HP Functional Testing Software, Microsoft Live Meeting, Access Manager Application, Web Portals.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Acted as a liaison between development team and end-users during various Software Development Life Cycle phases.
• Performed GAP Analysis to define gaps between AS-IS and TO-BE processes.
• Prepared Business Requirement Documents (BRDs), System Requirements Specifications (SRSs) and Use Case Documents.
• Assisted Project Manager in Data Analysis, Feasibility Analysis, and SWOT Analysis.
• Prepared Use Case Diagrams, Activity Diagrams & Sequence Diagrams from conceptual to procedural level in MS Visio.
• Conducted Questionnaires, Interviews, JAD, and Brainstorming Sessions to gather business user requirements.
• Used Business Process Management (BPM) for managing and improving the business process efficiency.
• Involved in Data Cleansing through Data Stage and Quality Stage layer.
• Synchronized with Project Managers in the groundwork of the project plans with any impact due to change request.
• Shaped and managed RTM. Performed Client-Side Validations to check all functionalities of different modules.
• Assisted in writing SQL queries like Select, Update, and Joins to retrieve desired information.

Environment: Waterfall, Wireframes, MS Office Suite, MS Visio, MS Project Professional, Mockup Screens, UML.